Lyft
Lyft Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lyft has 1.8 star rating based on 15178 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Lyft to a friend or colleague.
- Rating Distribution
Pros: Convenient, Good service, No pros.
Cons: Poor customer service, No customer service, Can not contact anyone.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lyft has 1.8 star rating based on 15178 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Lyft to a friend or colleague.
- Rating Distribution
Pros: Convenient, Good service, No pros.
Cons: Poor customer service, No customer service, Can not contact anyone.51% of users think that Lyft should improve its Customer Service.
38% of users say that they won't use Lyft in the future for similar services or products.Recent recommendations regarding this business are as follows: "Think about contacting Lyft because you can’t even connect your drivers and the drivers ignore you", "Stop temporarily holds", "Let us pay him", "Not use lift", "If you ever find out who this man is do NOT ride with him.".
Most users ask Lyft for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews











































About my old account
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Hey their is no reaction with my account
Are you doing? I applied like a candidate recently like almost 2 months I submitted all documents they need when checkers has sent.
The report was clear but has no my driver license so leave it unable to identify my identity so I send them bills and stuff like that with Customer services like Support team and he didn't react with me so now I have the same problem.
I know I am qualified I have no problem but check it when I talk to them. They said to me they cannot run for me background check again without organisation they can get order from Lyft not from me when I talk to lift team they said to me, your account account is suspended for no reason that's not my fault I didn't I did my best I sent all my documents, so the mistake that happened I'm not responsible for so when I talk to them no one gave me reason behind that the unable to talk to me, I sent to them my bills, everything so many prove to approve myself, but they refuse to react to make any action the situation Thank you so much
User's recommendation: My recommendation for future to be very flexible with customers and candidate at the same time to be very professional so small things to be a problem between in between so it's really problematic if something and complete have to take a reaction or two do another process to solve the problem, but this is somebody for no reason for me. He doesn't make any sense. Anyway I'm not going to involve the policy of company but I try to say something logical thank you so much guys. God bless you
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Verified ReviewerCharging my card
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSTILL NO DEPOSIT IN MY BANK ACCOUNT...
- Deceptive
Preferred solution: Full refund
User's recommendation: NEVER TRUST DRIVING FOR LYFT
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse vehicle claims I didn’t cause
Hi, my name is Patricia Quezada and I am reporting an incident that occurred a day ago on Monday evening. One of your drivers claimed that I damaged her vehicle but I was only in her car for five minutes.
I live down the road from my destination. unfortunately I am disabled and Uber and Lyft are my only way to get around independently. What happened was I didnt know that she falsely accused me of damaging her vehicle until the next morning when it showed up on my bank statement. She sat in my driveway range for 20 minutes I didnt think anything about it but now looking back I wouldve question why is she still sitting there?
Did she hit her car? Did she get a flat tire? I didnt know I didnt know anything was wrong because she didnt bring up any concern to me and I was outside on the phone looking for some stuff in my bag, but my neighborhood is extremely dark and so I thought that maybe she needed some help.. I didnt think anything about it.
I minded my own business and then she falsely accuse me of ripping into her furniture.
I could not have done that in the matter of five minutes nor would I have ever done that. I am a five star writer and Ive been writing with you guys for over 2 1/2 almost 3 years, thats not fair Im being falsely accused and I want to talk to a representative because I want to dispute this I want to get this off of my record and I want to get my money back they charged me $150 for damages I did not cause I am not that type of person nor would I ever do that.
- Disabled
- Being falsely accused
Preferred solution: Full refund
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Verified ReviewerPayment issues
Preferred solution: Full refund
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Verified ReviewerHeyMy account was suspendedAnd still suspended no action yet
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Verified ReviewerCancelled ride (Complaint)
Hi!
I am writing to you to inform you that on March 1, 2024 at 7:43 p.m., Luis the driver canceled our trip by charging us the cancellation fees because we were supposedly not there, where we were supposed to be (arrivals gate 3 at miami airport).
We waited for the driver to arrive but he never showed up at arrivals gate 3. When the seconds countdown said he would be there in a few seconds, I received a message saying the trip had been canceled by the driver.
Moments later, I received an email saying I had to pay a cancellation fee because we weren't there. As I said, we were there and I never saw him or his car.
I then ordered another driver to gate 3 arrivals at Miami airport (we never moved from our location) and another driver (David) came to pick us up at 8:13 p.m. at gate 3 arrivals at miami airport.
Same place where I ordered the 1st Lyft.
Even though it's not a lot of money, I don't want to pay the cancellation fee because it wasn't my fault. The driver never showed up on site and he wants to make it our fault.
Thank you,
Jean Philippe
- Honesty of most drivers
- Dishonesty of a few drivers
Preferred solution: Full refund

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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLyft charge me twice for a ride
Lyft charged me twice for a ride and they have made it to where I cannot dispute or report the overcharge on their system it is not showing up on there account but is showing up on my cashapp account what do I do about that? how can I go about getting my money back for being charged twice for one ride when they have made it to where I can not dispute the charge can someone please help me with this because I need my money back they charged me $8.32 and then also charge me $8.66 for the same ride and now I cannot get in touch with anybody please somebody reach out to me at your earliest and fastest convenience asap my email is johnsonjasmin@***.com phone number 901- 275-****... my name is Jasmin Johnson and I would love an response and my money back please and thank you.
Preferred solution: Full refund
User's recommendation: If you have reported anything against lyft in the past they will retaliate by somehow overcharging your account please be mindful and play close attention to your account
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Verified ReviewerI need a diccount
- Always on time
- Not able to reach customer service
Preferred solution: Price reduction
User's recommendation: I would not recommend anyone because Lyft took $80 off my card last year for no reason I made a complaint and I Never got my money back from that Lyft is a get over
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerY’all never answered the phone and my Lyft caught a flat and he left me stranded on Roosevelt and Kostner and I had to have my mom to pick me up from a dangerous neighborhood and they charged me for
They never revolve my problem or called me back from this dangerous situation nor answer my calls but they took my money
- He caught a flat and he left me dangerously
Preferred solution: Full refund
User's recommendation: And no one answered the phone what if something could of happened to me and how im going to show you a video of the gas station can’t you see where he dropped me off at
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Verified ReviewerI haven't been refunded
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was scammed
Preferred solution: Full refund

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Verified ReviewerIt has been four hours and I am still waiting
- Everything about them
Preferred solution: After four hours of waiting, I would just like to make it home if anybody from your lyft association can *** have a brain
User's recommendation: Cab
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Verified ReviewerRefund Lyft cash
- Scam artist
Preferred solution: Full refund
User's recommendation: Just cheaper and less of a problem with a taxi instead
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe Lyft driver scammed me b
Preferred solution: Full refund
User's recommendation: I want my full refund back
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I have a better recommendation, READ and UNDERSTAND the terms you accept first. In case you haven't figured it out (based on your lame comment) this is happening within the time frame YOU agreed to.
This is also the dumbest thing you could have done.
You worked forever for $126.00 and think you have something? Please do better.