Lyft
Reviews and Complaints
Billing
User's recommendation: Not to use your *** for company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hayward, CaliforniaLost phone
Last item
Preferred solution: My lost item back
User's recommendation: Driver never responded. When we tried to use the automated site kept giving us a circular computer generated algorithm. I never got the sweater back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkOvercharged ***
User's recommendation: Make sure when your trip ends check on your app it did
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Santa Clara, CaliforniaReport a driver and request my refund
Preferred solution: Full refund
My account spending
Preferred solution: Help
Dispute
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Verified Reviewer | Baltimore, MarylandOvercharged for ride
Preferred solution: Price reduction
I can't get a Lyft direct card even though my driver account shows my address.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brampton, OntarioFraud
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bellevue, WashingtonWant my credit card taken off
Preferred solution: I just to have my visa debit card removed because I just wanted to confirm a trip but it did not happen
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dacula, GeorgiaNo response from neither calls or from the app
Preferred solution: To discus a transaction from my bank statements
User's recommendation: Negative
My application in on hold
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Boca Raton, FloridaI got over charged
- Over charged price for only 10 minutes ride
Preferred solution: Price reduction
User's recommendation: Nope
Lousy service, inadequate communication
Your driver was scheduled to pick me up at 4:45 a.m. I received several updates saying he was on his way.
After not arriving at 5:05 I tried to call the driver but I received a call saying he could no longer accept calls. He apparently went to the wrong address. I have never had a cab or a driver not show up because there has never been a problem with gps not directing them to the wrong address. I received a subsequent msg saying there would be another driver arriving at 7:15.
Great idea my flight was at 6:15. Rather then waste my time with Lyft I decided to drive my car to the airport and park in airport parking. In the meantime Lyft said I would be assessed cancellation fees. You've got to be kidding.
Your inconvenience cost me another $80 in parking fees, thanks a lot. I will never use Lyft again and will let my friends know about your incompetence.
User's recommendation: Not a chance
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