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Verified Reviewer
New Reviewer

To make a complaint and refund

I called a Lyft today at 11:30am and my driver changed 4 different times making me miss my connection to the train so I can catch my bus. And since I got thrown over to 4 different people made me miss my connection to get to work on time. The buses already runs every 2 hours meaning I'm going to be late today. This has never happened and I'm highly pissed off. And I need my refund immediately. Please and thank you. I think I will switch over and give uber a try.

User's recommendation: I recommend if a driver get that close and don't come to get them, then they shouldn't take the call.

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ID
#1894712 Review #1894712 is a subjective opinion of poster.
Loss
$12
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Charged incorrectly

Lyft - Charged incorrectly
The driver cancelled the ride and I called him 2 times to tell him he was passing me. I could see him looking for my house but he didn't answer the phone. And I got charged 6$ for a ride that I could have gotten. I have a newborn child, taking her to her appointment. I can't afford ro be charged for no reason. Or something that could of been avoided
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ID
#1894710 Review #1894710 is a subjective opinion of poster.
Loss
$6
Preferred solution
Full refund
New Reviewer

Somebody but they card on my card

Lyft - Somebody but they card on my card
Lyft - Somebody but they card on my card
i had paid $19 to get to work now you guys are taking $23 this is my first time using this app and getting a lyft to come get me i would like for you guys to return my $23
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ID
#1894599 Review #1894599 is a subjective opinion of poster.
Loss
$23
Preferred solution
Full refund
New Reviewer

Refund of a ride cancelled by driver

Theres Lyft driver who cancelled a ride on Saturday that cost two hundred and forty seven dallied that has not return to my account

User's recommendation: Never turn a drive down.

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ID
#1894485 Review #1894485 is a subjective opinion of poster.
Location
Antioch, Tennessee
Loss
$247
Preferred solution
Full refund
New Reviewer

Ride never came and it took my money

I was waiting for my ride with John, but he never show up, and, he took my money.

User's recommendation: Please call me if you are confused about the adress.

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ID
#1894091 Review #1894091 is a subjective opinion of poster.
Cons
  • Unreliability when we needed them
Loss
$9
Preferred solution
Full refund
New Reviewer

Took money without getting ride

Never got ride or money back
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ID
#1893732 Review #1893732 is a subjective opinion of poster.
Loss
$17
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I'm afraid

The ride was supposed to be 15 dollars not 39

User's recommendation: I want my money back.

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ID
#1893666 Review #1893666 is a subjective opinion of poster.
Loss
$39
Preferred solution
Full refund
New Reviewer

Somebody take all my money yesterday

I need Lyft help me because someone take all my money yesterday
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ID
#1893503 Review #1893503 is a subjective opinion of poster.
Location
Bloomfield, Connecticut
New Reviewer

About my Registration

I cannot renew my registration because DMV is closed due to the virus. DMV is giving us a 45 day extension. I need to drive so I can make money.
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ID
#1893336 Review #1893336 is a subjective opinion of poster.
Location
Syracuse, New York
Preferred solution
I’m a Lyft driver
New Reviewer

I need custom services to get in touch with me

I see in my account that they charge me for 3 rides lastnight but I never got a ride . So yeah I'm going to need you guys to get in contact with me ASAP!!!
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ID
#1893304 Review #1893304 is a subjective opinion of poster.
Location
Paterson, New Jersey
New Reviewer

Registration cancellation extended due to virus

I am a driver in Maryland, MVA is closed, difficulty getting renewal — the governor has given extensions on all licenses , registration ect. I am due to expire on 4/30/20 —- asking for the extension Please. Name is Ernest Soden Modernmedicalmd@***.com
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ID
#1893283 Review #1893283 is a subjective opinion of poster.
Loss
$11
Preferred solution
A customer service response
New Reviewer

REFUND

I requested a lyft none was available i cancelled the ride and my money was never refunded
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ID
#1893095 Review #1893095 is a subjective opinion of poster.
Loss
$10
Preferred solution
Full refund
New Reviewer

My account changed

My bank information changed on my account, to use lyft
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ID
#1892542 Review #1892542 is a subjective opinion of poster.
Pros
  • Some drivers are good
Preferred solution
Need to change bebit card information

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Verified Reviewer
New Reviewer

Driver issue

Lyft - Driver issue
The driver Ernest left me at the harvest fare supermarket, and I was stranded there I had to find another way back home, and I was charged the full price and that's not fair at all. He is stealing money charging full fares and not completing them.

User's recommendation: I wouldn’t recommend Ernest.

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ID
#1892521 Review #1892521 is a subjective opinion of poster.
Location
Baltimore, Maryland
Service
Lyft Customer Care
Cons
  • Giving rides to people committing fraudulent transactions
  • Can not contact anyone
Loss
$12
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I was charged incorrectly

The driver came and didn't want me to put my stroller in the car. And said I was not getting in the car. So why am I being charged after he left me hanging with two children in this cold? I have been taking Lyft for a very long time and never had this issue before.

User's recommendation: This driver is very rude and unprofessional.

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ID
#1892497 Review #1892497 is a subjective opinion of poster.
Location
Flushing, New York
Service
Lyft Vehicle Driver