Yamini R Ejo

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Verified Reviewer
| map-marker San Francisco, California

2nd ride into SF was not recorded

I picked up a man in Marin City near Sausalito and took him to the main UCSF hospital in San Francisco near the Chase Center which was a 30 minute ride and should have paid me about $25. I have not been compensated for this at all. I don't remember his name or the name of the street he lived on.
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Angela P Edb

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Verified Reviewer

Lost my wallet

Forgot my wallet in the Lyft ride i got yesterday at301pm and need it back how do I go about it. His name gary and drove a kia
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Preferred solution: Full refund

Anonymous
map-marker New York, New York

We're my driver you took the payment out of my account I have to be there by 11

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I pre-scheduled my lift to go to Warren at general regional Medical center 1350 East market Street they took the money out but no one came and got me they said they're trying to find driving nearby I feel you shouldn't charge my account until the driver shows up like they're supposed to I feel like it's a scam and betrayed this isn't the first time it happened
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Elaine B Isz

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Verified Reviewer

Missing item

My computer bag is missing, my driver Ruben has it in his car and I want it brought back to me. He picked me up at Sure Stay on Saturday morning and drove me to Quality Inn on N Texas can't leave here until he brings it back to me. Call me please 904-352-****
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Preferred solution: Deliver product or service ordered

Stacie L Lju

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Verified Reviewer

Great Company

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No complaints, just an unacceptable error by my Wells Fargo bank. Because all Lyft charges are reasonable for all rides and should not be rejected by any bank.
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User's recommendation: Make sure charges are accepted

Karita Hfx

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Verified Buyer
| map-marker Miami, Florida

Dispute charges to my account

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Lyft - Dispute charges to my account
Lyft charged me 2 times for the same ride. I tried to dispute it but there's no option to speak to anybody online, instead. I have to wait by an email which is inconvenient because now I have zero dollars in my account.
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Santiago C Kda

Customer complaints

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Lyft - Customer complaints
Lyft - Customer complaints - Image 2
I scheduled a lyft only to get dropped three times and then told the network was down. I reloaded and then an 8 min wait turned into 20 minutes. I have to get to work period. I have made other arrangements and am now late. Then I'm required to pay a $3 fee for not wanting to wait 30 minutes, as if it's my fault lyft is playing hot potato. Make changes now. Or get left behind.
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Loss:
$3
Cons:
  • Drivers dont speak english gps doesnt work constant cancels

Preferred solution: Full refund

User's recommendation: Once someone is available they need ro do the puck up; period

Sherry H Qel

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Verified Buyer
|

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Verified Reviewer

Money issues

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Lyft - Money issues
Lyft - Money issues - Image 2
I NEED FOR YOU GUYS TO REFUND ME BACK MY MONEY, THAT YOU GUYS WAS NOT AUTHORIZED TO TAKE OUT, I GOT A EMAIL, ON 1/18/23 STATING MY FUNDS WIL BE REFUNDED BACK IN 5 TO 7 DAYS IT HAS YET TO REFUNDED, YALL NEED TO QUICK PLAYING W/PPL MONEY, AND REFUND MY MONEY BACK NOW, I NEED FOR THIS ISSUE TO BE FIX, IMMEDIATELY
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Loss:
$27
Cons:
  • Taking money out of people account without authorization
  • Rip-off

Preferred solution: Full refund

Layne Hzy
map-marker Doylestown, Pennsylvania

App is hold

I take parson Arlington to Tysons Conner dretion to Lyft app. What is app show drop off she not out. Then I other side of door all so she is not out . I asks her for directions and she give me directions Thier is one way I cant get a one way road. She is get upset. Then I make u tarn flow her directions and . She out from car and using lost of bet what. Thanks
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Taryn B Wny

Scammed

I scheduled a Lyft driver and waited for the thing the load, and then it said that they were in a Lyft drivers available and they had already taken the money out of my credit card and it scared me
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LARISA T Nft

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Verified Reviewer

Charge dispute

Was charged for drive to my pick up point. It seems you do everything to avoid responsibility. There is no way customer service works for customers.
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Loss:
$10

Preferred solution: Full refund

Kenneth R Cco

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Verified Reviewer

I need a ride but I have cash

Im trying to move to Toledo I have no way of doing that I dont have furniture or nothing like that. I just need to be able to pack my little belongings into the car and like I say all I have is cash.
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Preferred solution: I would like to get a ride to Toledo, and all I have is cash to pay for the ride

Anonymous
map-marker Los Angeles, California

For a ride to Midas muffler Anaheim and elm Street

I have not made it to my destination. I'm still going through the process with Lyft. Your company will not let me register to get a left ride why.
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User's recommendation: I'm still waiting on a lift

Anonymous
map-marker Westwood, Massachusetts

I left my bag in Lyft by accident

Ive been trying to reach out to Lyft about my bag that has my medicine for my diabetes and my passport in it and they havent contacted the driver bout it and its been a week now.Ive tried so many times to text the driver and Ive also try emailing Lyft and they their email is fake it doesnt go through Im very hurt
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User's recommendation: Use Uber

Ziakia C

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Verified Reviewer

Almost was in a car accident

Driver almost hit someone while I was in it and som of my things is in the car and the driver pulled off
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Preferred solution: My property back

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