Demarco C Dpd

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Worker driver rideshare

Lyft - Worker driver rideshare
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Lyft - Worker driver rideshare - Image 3
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Worker for Lyft. My license is now Valid. Which means that I am reinstated by Jefferson City MO Demarco Clark
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Preferred solution: Access granted to rideshare driver

Jonathan M Wim

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Lost Item

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Lyft - Lost Item
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Yesterday, when I was getting a ride from my Lyft driver to Taco Bell in the South side of Liverpool, I forgot my phone in Richard's car. I took it out of my pocket and started charging it and when I left my driver's car, I accidentally forgot to unplug it and take it with me and it's been gone since then and I need someone to mail it back to my address as soon as possible because I really need my phone back. I can't really remember th name of my driver's car but I do remember it being baby blue.
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Loss:
$7
Pros:
  • Lyft is so much more quicker and a lot less expensive than uber
Cons:
  • Some drivers like to cancel on you

Preferred solution: My Samsung Galaxy Phone with Pin number on it and also has a picture of the Statue of Liberty from the 1960s as my wallpaper and also has that holder in the back that broke off.

Mike W Jzs

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Payment issues

Lyft - Payment issues
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Lyft - Payment issues - Image 3
You guys charged me twice for the same ride for two different prices I want my money returned to me immediately before I take further legal actions !!!
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Loss:
$17
Cons:
  • There terrible with resolving issues

Preferred solution: Full refund

Kyle J Ofg

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Stolen Items

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Lyft - Stolen Items

I have now had 2 items stolen by drivers. First was a Star Wars Lightsaber that my son left in the car on the trip back from airport.

It wasn't lost, we didn't leave it on the plane or somewhere else, which is what Lyft will try to lead you to believe. Second item was my phone, which I realized immediately after the driver pulled off because my Bluetooth turned off. I reached out to Lyft (via website) immediately since there isn't a number. Got a response within 30 minutes that they would reach out to the driver.

Then an update from Lyft that there was no response from the driver. Then I was forced to continue to follow up with Lyft with still 0 responses from the driver. The driver who was likely still working had 0 incentive to respond to Lyft and Lyft had 0 method to compel the driver to respond.

Looking at the stories, lost items are spoils of war for the drivers and they way they make their extra money. Lyft responses, maybe you left it somewhere else, fill out a police report...get a handle on your contract workers, horrible experience

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Pros:
  • Cheaper than other driving app
Cons:
  • Thieves drivers bad customer service no contact

Preferred solution: Apology, replacement costs for phone

User's recommendation: Use another service

3 comments
Guest

You are limiting the definition of lost because you think you can bully Lyft into doing something. They actually are being quite respectful by not telling you the “lost” category you fit into is “person exhibiting questionable judgement to the point of causing themselves personal or financial loss.” Examples for this definition?

I lost money in the stock market because I did no research. I lost all my money gambling.

I lost custody of my kids because I drink. So be more concerned with how you were irresponsible and not fixated on someone else fixing your problem.

Guest

"It wasn't lost," No, you and your idiot sun LEFT your junk behind which by the way, is a violation of the terms YOU or your IDIOT son agreed to. Let me guess, you missed the part where Lyft (and Uber) tell you that they are NOT responsible for junk fools like you and your son leave behind.

You mention the "lost" items comments but in them you rarely if ever see someone like you take responsibility for leaving your junk behind. As mentioned in this post, it isn't worth it for a driver to stop working (earning money) and spend more than the return fee to come from probably clear across town to make you and your fool of a son whole. The best bet, as mentioned is that the next rider take your junk with them.

This is YOUR fault. Hopefully your son isn't a minor and learning to be an idiot from an adult like you.

Guest

If you look on this site and different employee sites, you will see riders that dispute charges for the trip to return an item and drivers who do so on their time and receive no tip. i have a feeling that since any reward through the app can later be disputed and the driver can’t be guaranteed a cash tip, the item gets left in the back seat and another rider eventually steals it.

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Wesley T Xjn

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So i can login for a ride

Lyft - So i can login for a ride
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Dont waste time. No answer. Can't have the help in the app when the app won't let you in. Dont expect any service. Horrible
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Cons:
  • No help with the app

Preferred solution: Apology

Angela W Elc

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Phone number change and Account Recovery

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Lyft - Phone number change and Account Recovery
Phone number change. Once email is sent to me. I tap on the email, driver's license number is requested. Not a phone number to change. Once enter my driver's license number. The Lyft app tells me error.Why do you all not have a support number for issues that arise such as this?
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Pros:
  • Love it when i can use it
Cons:
  • I have had to use uber due to this issue with their system

Preferred solution: Phone number update. It is ridiculousness I have to even fill out this form.

Bruce W Kea

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Blocked account

Lyft - Blocked account
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My account is still blocked because I am driving a rental vehicle and resulted in continuouse NSF charges in my TD chequeing account and continuouse missed finance and insurence payments.
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Loss:
$2000
Cons:
  • Blocked me and cannot use the app to get a ride

User's recommendation: Don't trust this company.They will block your account if you drive a rental and cause you skipped insurence and finance payments. They will make you pay all the NSF charges.

Jill G Xek

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| map-marker Croydon, Pennsylvania

Charged the wrong card alot

Lyft - Charged the wrong card alot
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Lyft keeps charging the wrong card. They keep chargering my mother and that isn't right when she never uses my lyft account and I don't know how they got her card number either. Cause I don't even know her card number either
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Bruce W Wue

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Big mess made by Lyft

Big mess made by Lyft
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Lyft made a big mess of my chequeing account.More than 1 month and they don't care at all because I was driving a rental.
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Loss:
$2000
Pros:
  • Filtered areas with priority mode
Cons:
  • Doesnt work the way it should more often than not

Preferred solution: Full refund

User's recommendation: Lyft will block tour account if you drive a rental.

Alexandra F Ypd

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| map-marker Revere, Massachusetts

I was charged this

Lyft - I was charged this
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Hi my name is Alexandra FEURDEAN I want to report that I was charged $99 and I didnt use Lyft and want my money back
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User's recommendation: I need my refund this is not me doing it

1 comment
Guest

Your card has been compromised somehow. Call the bank you stupid plank before you lose more money.

Anonymous
map-marker Tuckerton, New Jersey

Over charged

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Lyft - Over charged
Yes, I was overcharged twice by $200 on a 13.4 mile 12 mine ride. One I was charged $248 and another $257. I have all my receipts showing that the same trip I had takin multiple times was $36 not including the tip. Ive filed 2 claims with my bank.
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User's recommendation: Do not use Lyft not unless this was a mistake and is taken care of

Amarieon J

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I was charged for a cancellation fee even tho my Lyft driver never arrived to pick me up

I was charged for a cancellation fee even tho my Lyft driver never arrived to pick me up
I was charged for a cancellation fee even tho my Lyft driver never arrived to pick me up - Image 2
I was charged for cancellation fee but my driver never arrived at the designated pick up I tried contacting the driver he did not answer and I also walked around the blocks in search of the driver but I never found the car nor the driver and my phone battery died which led to my ride being canceled. I need to be refunded for that cancellation fee asap.
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Loss:
$11

Preferred solution: Full refund

User's recommendation: Please make it easier to contact customer service so that it is easier to resolve the issues

Stephen E Asa

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REFUND

Lyft - REFUND
Lyft - REFUND - Image 2
I was charged $80 for cleaning when there was nothing about my ride with Dennis on 02/04/24 at about 1945
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Loss:
$80
Pros:
  • Availability
Cons:
  • Fraudulent activity

Preferred solution: Full refund

User's recommendation: Stop the fraud

Tiffany W Vcg

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Complaint about driver

Lyft - Complaint about driver
I would like a refund from my drive that was taken this morning at 6:42 am. I had to get another lyft ride after finding out exactly how far away I was from my destination.
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Loss:
$9
Pros:
  • It saved time with persons knowing locations
Cons:
  • Persons not all the way knowledgeable of where to go at occc

Preferred solution: Full refund

Darlene L Pii

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Because I bought a $40 gift card and loaded it then they closed my account

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Lyft - Because I bought a $40 gift card and loaded it then they closed my account
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I had to go check in with probation I do not have a main bank or credit card so I bought a Lyft gift card to get a ride they denied me off using the card that I just loaded on the account then closed my account for no reason!!! So I paid 40 for nothing they are not even trying to give me my money back!
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Loss:
$40
Cons:
  • Nothing else to complain about

Preferred solution: Full refund

User's recommendation: Use uber

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