Lyft
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Request a refund driver never picked me up
Driver was paid full for a ride I never received I tried contacting the driver he didn't respond so I would like a refundno ride with him
User's recommendation: Let me ride with him
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
Falsely charge my card over $400
Falsely charged my card over $400. My credit card was erroneously charged.
I want an instant refund. How did this happen?
- Falsely charging me
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
Je suis Robert Merizier il ya quelqu’un...
Je suis Robert Merizier il ya quelquun qui ma reporté pour rien je vous écrire juste pour dire ce nest pas la vérité,parce ce quelle a dire je parlé des propos sexuel,ce nest pas la vérité
Little Rock, Arkansas
My phone was lost in a Lyft ride
My phone was lost in a Lyft ride on 29th April at 9:30 pm going from 11401 Mesa Drive APT 351 to 700 Bowman Street Walmart. Please help me.
I need my phone because I have important documents on my phone. Thank you so much.
- Job
- Work
Preferred solution: Deliver product or service ordered
Brandon, Florida
I actually scratched up some number after my gift card
- - User scratched off part of the gift card number.
- - They need help and would appreciate assistance.
Hello good night I just was putting on my gift card and I actually scratched off some of the number. I really need your help please if you can help me I would appreciate it. Thank you you have a good night.
Preferred solution: Get back number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount désactive
- - Account was deactivated almost two years ago.
- - They want to recover the account.
- - I'm trying to call, but it's not easy to get through.
My account was deactivated. It's now almost two years ago, so I want to get it back.
I'm trying to call anytime, but it's not easy to get through.
Please help me to get my account back. Thank you so much.
Preferred solution: Deliver product or service ordered
El Paso, Texas
Forgot my wallet in the car
I have been waiting for 12 hours to have a call back but nobody has contacted me. I left my wallet in the car when they dropped me at my address; I forgot to grab my wallet.
I did three reports, but I haven't got any answer or a call.
My phone number is 915-808-****. Thank you.
User's recommendation: A good service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Idyllwild, California
Company unresponsive.
- - Driver did not show for scheduled pickup.
- - The driver contacted an hour before, deleted from the app; screenshot captured his name; no way to report.
I added a screenshot showing the name of the guy who was supposed to pick me up at 11:15, but chose I guess to completely omit himself from the app without letting me know he had decided to stop being an Uber driver and would not be picking me up.
I was unable to effectively report a driver who did not show up for his scheduled pick up. It had been planned several days in advance.
Apparently, he contacted an hour earlier, and luckily, I got a screenshot of his name because later, when it was time for him to pick me up, he had deleted himself from the app. There is no way to contact the company and report.
- Some drivers were very pleasant and responsible
- Options given on the app to communicate are extremely limitedthey are not sufficient
Preferred solution: The charges for the ride that did not arrive are still pending for the next four days in my credit union. There is no way to see if they have canceled that charge or not. There was no way to cancel it.
User's recommendation: They are not always accountable. I don’t know if I will be refunded or not.
We are aware of the increasing number of individuals affected by financial and account-related scams. If you have experienced such an incident, We provide guidance on potential recovery procedures and preventive measures based on established practices. For further assistance, you may contact us directly on this email kevinmitnick0836@***.com
Replying to
Chicago, Illinois
My belongings was stolen by one of your drivers
- - A driver stole my belongings and won't return them; it's his word against mine.
- - My birth certificate, SSN, ID, and bank details are exposed.
My belongings was stolen by one of your drivers and refuse to return my items yall are saying its his word against mines and I have no way of getting my belongings back all my personal information my birth certificate my social my id all my bank and credit card
Preferred solution: All my belongings my social security card my birth certificate my id my phone
Miami, Florida
I need help that I can't find online
I need online
I need online
I need online
I need online
I need online
I need online
I need online
I need online
I need online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
The reason is a customer who gave a bad report about me.
I had an emergency call from my mother. I asked the customer to excuse me so I could take the call. He said yes, after he made a video inside the car so he could report me.
- I love working with lyft
Preferred solution: Apology
User's recommendation: I want to continue working with Lyft I will take great care of my customers to provide them with good service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Transactions
Still not resolved. I need location history on my last 5 rides.
I'm sending a picture of the days and prices. Please call me at 720-654-****.
Preferred solution: All money back
Atlanta, Georgia
Lyft - Review in Transport category from Atlanta, Georgia
- - I deny harming any customer.
- - There is no police report or video footage.
- - I seek reinstatement and will record rides.
- - I have no DUI or alcohol issue.
Hi. My name is Natasha.
I have been working with Lyft since after the pandemic. I would never assault any customer or try to harm any customer. I have never maced any customer now or in the past whatsoever. I've been with the platform for a long time.
This is messing with my livelihood. I feel like it is false evidence against me. And whatever customer is trying to get me fired because they were dissatisfied, they are wrong for that. I would never harm anybody.
I have three kids that I have to worry about. With me not being able to do the platform, it is messing up my livelihood and messing with the money that I make every day. Some customers probably don't care how we make our money, but at the end of the day, this is my job, and I am trying not to be in my feelings about this incident. But at the end of the day, there's no police report.
There's no video footage whatsoever dealing with this matter. I don't know what customer reported this to you, but I feel like my integrity and my livelihood has been disrespected due to the fact of false pretense against me. If you can take in consideration how long I've been working for the company and ask any of the customers that rate me as their favorites, what type of driver I am. I'm a good person.
I talk to my customers, the ones who will talk to me. And the ones that won't, I leave them alone until I get them to their destination. I have no reason to mace any customers. If I feel like my life is in harm, I will cancel a ride if I have to.
At the end of the day, I am not going to harm anyone whatsoever because I wouldn't want it done to me. I know what it feels like to be pepper sprayed, but I would never pepper spray any of my customers. And once y'all basically allow me to be back on the platform at all times, I will make sure everything is recorded from every ride from now on so there is no false evidence against me. Please allow me to be back on the platform due to the fact that I've had other incidents where I was reported of supposedly drinking on the job, which I've never had a DUI day in my life, or car smelling like alcohol when they should know that we pick up out of the passenger that's probably either drinking or has been drinking.
So sometimes it seeps out of their pores. But at the end of the day, I do my job, and I go home. I just really wanna get back to work.
If you can take me in consideration and please allow me to go back to work, that would be fine. Thank you.
Clarksville, Tennessee
Ramsey Quijano
Mi background está mal yo no te go casos todos fueron deceatinados por favor necesito que revived mi caso por favor gracias
Washington, District Of Columbia
Application won't go in over the online app, so I would like to talk with someone please
Can't get my license number in for Laurel, Maryland, to get started with Lyft. I want to drive for Lyft in the DMV area while off the regular job.
- Drive are great people
- Sometimes car are dirty
Preferred solution: Work for Lyft in the DMV area
User's recommendation: Unknown at this time
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You phone wasn't lost. You left it behind.
Don't forget, the terms of service that you accepted indicate that they are not responsible for anything that you leave, not lost, behind.
Oh, and this isn't Lfyt. It's a Public Facing site.