Lyft
Reviews and Complaints
Dallas, Texas
Can’t reach anyone dissolve my issue, driver, no-show
The driver said to be here eight minutes for an hour now. Ive tried texting and calling the driver and he has not responded.
I dont want to cancel the ride cause I dont wanna be charged.
Ive been trying to get somebody from Lyft to resolve the situation, but I have not been successful. Ive taken several screenshots to document my attempts in reaching their driver and the time hes been delayed.
User's recommendation: Absolutely not. Can’t get anyone to resolve my issue
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Verified ReviewerStolen money from debit card
I used the Lyft app in the past, but a family member had my card while away in jail, and they gave out my card info.
Preferred solution: Please deactivate Lyft account
User's recommendation: Lyft is corrupt and family give out info when ur in jail
Virginia Beach, Virginia
I’m your driver. I can’t get hold of you. I need somebody to call me important
Im your left driver I I receive message from you. I have a little issue you terminate my driving and you sent me a text.
You told me youre gonna send me an email. I havent heard from you. I dont know whats really going on. I tried to call you I receive any information or email.
What reason we have a problem. Ive been trying for the whole week to get in touch with somebody. I cannot please call me. Im not good.
Im texting him or email. Appreciate if you give me a call.
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Verified ReviewerLost item, driver not responding most likely due to language barrier.
I spoke with customer service through text, and they gave me the excuse that the driver cannot check their text messages during their working hours. This excuse is irrelevant as we sent the driver a message yesterday afternoon around 3 PM.
It is now over 24 hours later And unless the person is working an illegal number of hours, there has been plenty of time for the driver to check his messages and respond to them. Customer Service has been an empathetic and frankly rude to me. This was a very simple issue that could’ve been solved rapidly if I was able to simply call the driver or alert them somehow as they were leaving the airport. I discovered the lost item within minutes of him driving away.
Lyft needs to create some kind of system to notify people when something is lost. It’s simply irresponsible not to do so with this kind of business. For the sake of Customer Service it is always best to have some form of protocol for lost and found items. Lift seems to think that being *** out of luck is a fine response to customer distress.
I am currently waiting for them as they escalate our report however no one has responded for the past six hours or so since I contacted Customer Service directly. we have also messaged the driver multiple times asking him to check his car for the lost items. He has not written any response whatsoever leading us to believe that he does not understand English, and cannot respond to our request without the support of Lyft itself. If a child loses a beloved blanket, a woman accidentally drops her engagement ring or a life-saving medication manages to fall out of a roughly handled backpack, who is going to be there to protect these consumers and ensure that they are able to access the items that were lost?
There is much more at stake here than a few souvenirs or a handful of cash. Not being able to connect with the driver in a world with all the technology that we have is absolutely unacceptable. A person shouldn’t have to beg to contact a service provider that may have one of their possessions which was accidentally left behind. Yes, I understand.
Lyft is not responsible for things that I lose, however, it is 100% responsible for at least helping me attempt to find and retrieve an item that was lost during our ride.
This kind of behavior is absolutely disgusting and indicative of a company so far removed from its customers that it can’t even be bothered with the fact that somebody’s bank card went missing shame on you. I had to call my bank and put a hold on all of my accounts because of this.
The driver is not responding in the app, and Customer Service will only respond via text. It has been over 24 hours and they continue to give me the excuse that the driver cannot check their messages while busy. I have important documents in my wallet, and I find it extremely rude that the company has not made any effort whatsoever to ensure that the driver has at least attempted to look for my wallet. In addition, some mementos from our trip were also in the wallet and these are irreplaceable, yet Lyft couldn't care less about if my items are being trampled, lost further, or even used without my consent.
It should not take several calls to Customer Service simply to track down a vehicle for a lost item. I nearly was unable to fly yesterday because originally I was carrying my ID in that wallet. Luckily, I moved it to a different pouch in my backpack so we were able to depart. One thing that upset me about this particular driver was that he could not communicate with us and I wonder if this is the reason why he is not responding to my lost item message.
Although he did try to be careful with our luggage, I noticed that in his haste, he was accidentally squishing items and closing doors on straps and buckles in ways that could have broken them or easily torn my wallet off of the carabiner on my backpack. I do not blame him. I blame Lyft for having an extremely poor system for reuniting customers with lost possessions. The customer service representative seem to think that telling me 'we are not responsible for lost or stolen items in your Lyft ride' was sufficient as an excuse for not even bothering to contact the driver and investigate the situation themselves.
This wasn't an example of somebody being irresponsible. It was literally two parents trying to juggle a lot of luggage with a very active five-year-old at an airport. The fact that we couldn't talk to the driver made me feel rushed because I couldn't communicate what I was trying to do in terms of buckling my daughter, as well as doing a final check of the cabin for any missing items.
I think it's ridiculous that a company like Lyft lacks an efficient system for reporting and documenting lost items. For this reason, I will be avoiding using Lyft at all costs in the future.
- Cheap but you get what you pay for
- No customer care
- Lack interest in helping to solve any of my issues
- Poor customer service
Preferred solution: My items back and a reasonable apology for literally ignoring important lost documents for two days.
User's recommendation: Don’t Even Think of Forgetting Anything… The company will refuse to help you!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOver charged
I ordered a Lyft driver I put save and weight which means they're supposed to show up after I think 5 minutes in between 15 minutes or something but it's supposed to be saving weight the driver showed up literally in 2 minutes and then kept texting me saying he's about to leave so when I made a complaint about the drive they still charged me 32 cents higher than my normal fee why the driver didn't like me complaining about him or making a complaint so they get to charge me 32 cents the ride was 7.99 and got bumped up to 8.31 for no reason so you're literally stealing 31 cents from me because your driver doesn't pay attention to whatever the is that lets people know you're supposed to save and wait now if I'm mistaken that saving weight means they get there in 5 minutes anyway then they're allowed to leave within 4 minutes that's not what I'm understanding so y'all charge me 31 cents because I made a complaint about the driver showing up too soon and rushing me. Not to mention that your app is saying that the situation is resolved and I got my refund even though my cash app says I didn't get my refund not to mention y'all make it hard to complain about people there is not one phone number where you can talk to a human all you do is blow people off so that's how I know y'all *** this type of stuff and you're allowing your drivers to rip people off
Preferred solution: Price reduction
User's recommendation: No. They're thieves
March 12 we scheduled a standard ride into Houston. We were charged $47 for this ride.
Then I scheduled a ride back home from this spot and we were charged $27, which is the normal price that we always pay. Wondering why I was charged the extra $20 and of course can't get hold of anyone at Lyft.
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Verified Reviewer |
Charlotte, North Carolina
About the activation of my account
the customer service specialist treat me well but she cant able to fix my case and she told me that she is going to transfer my case to the help center.
User's recommendation: if u can to improve the availablity customer service specialists in an easy way it would be much better
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
New York, New York
Resolved: Please put me back on Lyft
Company fixed the issue and I have been provided with full refund.
On August 20th 2024, I was driving Lyft with a passenger in the car.
It was @ 1030pm.
I came to a Red light, there was a car in front of me, light turned green, car in front of me went, then I went, as I was crossing over, on my right side a bicycle ran into me.
There was no damage to the vehicle.
The man on the bike went into the ambulance, after that I don't know what happened, I gave all the information to the police.
Syracuse, New York
I’ve been waiting months for an explanation on why my driver account has been on hold when will I receive to email to give my feedback on what happened
I do not know it says I was under the influence unfortunately I dont drink or do drugs. I believe the customer was upset about the amount Lyft choose to charge them for the ride that they accepted because the weather was bad that day and this was a way to receive their money back.
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Verified Reviewer |
Pittsburgh, Pennsylvania
I was over charged for my ride
Like I said before I was at work when I was still getting charged money
I called and left around 8:00 and got me at my job at 8:31 and then double charged me for everything. I even have a clock in and clock out sheet that shows you what time I clocked in
Denver, Colorado
Double payments
I was double charged multiple times and I still havent gotten my money back from Lyft so may I please get My money back Im a single mom with a part time job and LYFT keeps double charging on my card I dont have the money to keep getting double charged for nothing
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Verified ReviewerCuenta bloqueada
Cuenta desactivada. Me gustaría que me den acceso a ella para poder seguir con el proceso, ya que al estar bloqueada no puedo seguir haciendo.
Mi proceso a seguir, favor de ayudarme en este caso si son tan amables. En esta foto les estoy mandando para que vean lo que está pasando con mi cuenta, así que por favor ayúdenme.
Preferred solution: Deliver product or service ordered
User's recommendation: Call me
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Verified Reviewer |
Columbus, Ohio
My account disativate
Help me activate my account please I need a help to activate my account please I need help with u to activate my account
User's recommendation: Please please
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Verified Reviewer |
Norwalk, Ohio
The Lyft driver use the card
He took money of the card last night yesterday at 10 and we want the money back on the card can someone help me
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Verified Reviewer |
San Antonio, Texas
Ya les he escrito con referencia a una movilidad que me han contado tres veces n se pague $117 de 108 N Willow way a 5050 Fredericksburg. Apt 250A San Antonio Texas 78229 no recibo respuesta.
Me siento muy triste enindignada me cobraron una movilidad de 15 minutos $117 de mi cuenta un monto no aceptado por un viaje de 108N Willow Way Cibolo a 5050 Fredericksburg Rd llame con el teléfono de mi amiga Alma Arias puse mi tarjeta del Interbank de Perú a nombre de Rosa María Davila Cheme comparo con Uber y el monto máximo debió ser $28 porque me han cobrado $117 ustedes. Era mi primera vez que solicitaba Lyft.
Necesito queme devuelvan mi saldo.
Me lo retornen a mi zelle al número Ami nombre 571 206 ****. No hablo inglés uso translate.
Dundalk, Maryland
$50 Lyft card in my app can’t be activated
I cant activate $50 card please help me until this card is activated I will be able to use Lyft , the reason I have been using uber for almost few years please help me
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The driver is not going to help you or check his messages when he is driving someone else. Use your brain.
Why should the other passenger suffer because of your mistake. A reasonable amount of time would be when he is free.
No one owes you an apology. It is not their fault you left your documents behind.
If the documents are that important to you, you should have been more careful They have a point, the driver cannto respond if they are busy driving other passengers. Other passengers should not have to pay for YOUR mistake.
Nothing "rude" about this. What is rude, is YOU expecting them to drop everything to correct YOUR mistake. I think you are the one with the language barrier because you signed a form saying that Lyft is NOT responsible for items left behind. You also do not seem to understand that the driver is unable to respond because he is busy.
You also mistake the truth as rude. Instead of blaming Lyft, blame YOURSELF, for being careless with important papers. The customer service representative is correct. They are NOT RESPONSIBLE for your items.
YOU are. You are an adult. Start acting like one. Take responsibility for YOUR mistake.
Blame YOURSELF.Your daughter may be five years old, but you are the one acting like a five year old. Stop making excuses as why you could not do a final check. Be a good role model to your daughter. Teach her to admit fault and accept responsibility instead of blaming it on others when it is YOUR FAULT.
If you think Uber or any other similar service is any better, THINK AGAIN. Uber also has complaints from childish adults like YOU blaming the driver for their carelessness. I am sure when the driver is not working he wants to spend time with his family, not worry about returning an item that some IDIOT childlike woman left behind. What is irresponsible is YOU leaving things behind and not admitting to fault GROW UP.
If "adult" customers such as yourself, and I use the term adult loosely, were more careful they would not need protecting of their items. Your acting like a child and blaming them for YOUR mistake is ridiculous. I feel sorry for your daughter having you, a bad role model as a parent.
She won't get far in life with you as a role model. I bet she is more mature than you are.
"reuniting customers with lost possessions." That's because the terms of service you agreed to told you they are NOT responsible for returning your stuff. This is on you for leaving your junk behind.
By the way, the terms are the same for Uber. You messed up ese .
She did mess up, but she is too immature to admit to that. If medication, blankets, wallets, and wedding rings are that important the ADULT CUSTOMER should be more careful. Obviously the wallet was not important to this childish adult if she was that careless.