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This month the number of Lyft customer service requests is much higher than usual.
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Antonio B Mzm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Report Lyft driver

Report Lyft driver
Report Lyft driver - Image 2
Report Lyft driver - Image 3

Yes, I am reporting that my wife, sister, and brother-in-law were picked up by an Uber to be taken to the [GEOGRAPHIC_DATA] at the time of the ride. There were inappropriate sexual toys in the vehicle; the vehicle was very nasty and crowded, and it also had some form of private netting to separate the back passengers from the driver, who passed at this time.

My spouse contacted me and asked me to contact law enforcement, which I did, and several are you OK thanks and blessings.

I will be forwarding you pictures of the inside of this vehicle. Thank you, and have a blessed day.

User's recommendation: Do not ever ride in that person car

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John C Ovd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't drive( y)

Lyft - Can't drive( y)

I have been waiting 2 years. I can't drive on my insurance paper.

You keep saying that it is blue and can't get anyone on the phone to fix it.

I have been driving for Uber, no problem for the past two years. HELP

Pros:
  • I am a driver
Cons:
  • No immediate solution
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Lissette O Ibd
map-marker Chicago, Illinois

This a very important matter

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AI Highlights
  • - Left lunch bag in the driver's car and paid $20 cash when he returned.
  • - Driver now accuses me of damage and charges $150; I have video of pickup.
Lyft - This a very important matter
Lyft - This a very important matter - Image 2

I got a ride yesterday early morning. I dropped off at my work.

I left my lunch bag in the driver's car. I called and requested this driver to come back; he did. I paid him 20 dollars in cash. Now he's accusing me that I did damage to his car, which is not true.

I got a video when I started working and when he brought my lunch.

Now I've been charged 150. And I can't get a lift right till I pay for something I didn't do, and I don't know what damage he's talking about.

Loss:
$20

Preferred solution: Full refund

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Emeka O Ayy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Germantown, Maryland

I was charged double for 1 service this morning.I need my funds reverse to my bank account.

AI Highlights
  • - Double charge for a single ride on 2026-06-15: $14.46 and $14.59.
  • - Rep claimed one charge was for a previous ride.
Lyft - I was charged double for 1 service this morning.I need my funds reverse to my bank...

My issue still has not been resolved in regard to me being charged double for a single ride on June 15, 2026. I was charged $14.46 and $14.59 for the same trip on that day, and I explained it to one of your representatives who claimed that I was charged for a previous ride that I can dispute, as I have my bank notifications that I will attach now for the record. If this issue is not resolved by the end of today, I will notify my bank as it has taken too long.

Loss:
$14
Pros:
  • Pricing is awesome
Cons:
  • Feedbacks and delays in resolving refunds

Preferred solution: Full refund

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Tresor B Zeu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Riverside, California

About my account why you deactivated?

Lyft - About my account why you deactivated?

Sur vous plait ça fait plus de 2 mois que je vous informe concernant mon compte lyft vous l' avez désactivé pour raison de mon permis et ma photo je vous les a envoyé de nouveau mais jusque la mon compte est toujours désactivé veuillez m' aidé sur vous plaît merci.

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Lakeisha S Tik

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They took money for me

Lyft - They took money for me

Try to order a lift for me and my son to get home, and it took five dollars from me. I want my money back, and I'm trying to understand why I did not get the full payment.

Loss:
$9

Preferred solution: Full refund

User's recommendation: I want my money back

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Michael L Veg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Magnolia, Arkansas

Unjustified illegal permanent deletion of Account

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AI Highlights
  • - Pictures were provided as evidence in the incident.
  • - Account deletion is linked to mass arbitration against Lyft and cites manual rear-door locks.
Lyft - Unjustified illegal permanent deletion of Account
Lyft - Unjustified illegal permanent deletion of Account - Image 2

I provided picture evidence to prove the customer completely lied, but in the end, I don't believe the customer made false accusations. I think because I'm in a mass arbitration against *** that they made false reasonings to delete my account.

This is a bad company; never drive for them if you depend on your income. *** claims the customer made accusations that I made comments towards their body and prevented them from leaving my car. As you can see from the pictures provided, this customer had complete control over leaving the car. I have manual hand-operated locking systems on both rear doors, which proves all of this was lies.

I do believe this is because I am in a mass arbitration against Lyft. That is the reason why they deleted my account.

Loss:
$2500

User's recommendation: Do not use Lyft or any rideshare platform for that matter they do not deserve our hard earned money. They are corrupt and fraud and we need them to suffer the effects of doing this to drivers mind you I am an elite tear driver. I have been driving for them for five months and I had over 2200 trips five star rating with hundreds of compliments.

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2 comments
Anonymous

Send s.surveyplanet.com/948mmg1u

Nikkolas Pax

She is lying to get a free ride. Take her to court.

She will have to pay more than her ride fare when she loses and you prove her to be a liar. One woman almost got away with it. But he had cameras in his car to prove she lied.

She lied to get a refund. Did not work.

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Anonymous
map-marker Tampa, Florida

I would like Lyft open the app for me

AI Highlights
  • - Rider claimed a key was left in the car.
  • - Driver couldn't bring it immediately.
  • - Rider threatened to contact Lyft and claimed the driver was lying.
I would like Lyft open the app for me

Hi Im michel Paul I was Lyft driver so when that happened to me I felt worry because I didnt do anything wrong and someone forgot her key in my car and then when I woke up in the morning she texted me and do you see I left my key in your car ? But I didnt know if someone left something in the car and I told her I will check and I saw she left her key in the car after she said to me can you bring the key to me and I said no right now Im doing something and I asked her can you give me 2 ours after I will bring it back to you she said no and if you dont bring right now I will tell Lyft to stop you and then she lies on me.

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1 comment
Guest

Lesson learned. You tried to do the right thing but a lot of rideshare passengers are garbage. In the future, drop items off at the police station.

Marilyn R Nbw
map-marker San Antonio, Texas

Accident

Lyft - Accident
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Lyft - Accident - Image 3

The Lyft driver was driving me to the airport on Friday, 7-3-26, around 5 am and hit a car in the middle of the parkway, 10 minutes away from the airport and never reported it or called the cops. They agreed to fix things, but I got hurt.

Preferred solution: File a claim

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Rebecca O Sfr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Providence, Rhode Island

Double charge and price changed after booking the ride

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Lyft - Double charge and price changed after booking the ride
Lyft - Double charge and price changed after booking the ride - Image 2
Lyft - Double charge and price changed after booking the ride - Image 3
Lyft - Double charge and price changed after booking the ride - Image 4

Double charged, the price changed after the booking for the ride was completed. Not really worth the hassle, honestly; won't be using Lyft anymore, that's for sure.

Loss:
$30

Preferred solution: Full refund

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Leticia P Plp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Cobro doble

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Lyft - Cobro doble

Me cobraron 64 dólares con 88 centavos de ida y vuelta, y aparte me cobraron otros 30 dólares más. Yo solo hice 2 viajes ese mismo día, no sé por qué me están cobrando otros 30 más.

Eso no está bien. Si siguen así, me tendré que cambiar de compañía y ya no estar en esta, y no recomendar a otras personas.

Pros:
  • Llega rapido
Cons:
  • Que te cobra de mas

Preferred solution: Me estan quitando mas de 30 dolares

User's recommendation: Estan cobrando doble

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Mohammed H Nox
map-marker Hyattsville, Maryland

Complain

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AI Highlights
  • - The user cites a 2022 Toyota Highlander with tag 8EV1420 MD.
  • - It lists a Baltimore-area address and a masked phone number; asks to verify Impower Ride.
Lyft - Complain

Hi, I'm Hosain. I know one person, Shahadat Mazumdar, who drives a Toyota Highlander 2022 model.

His tag no. is 8EV1420 MD and his last four sos no. is 4527. He lives in Baltimore, Rosedale 21237.

He drives on Impower Ride. Please check that. If you need more information, please call 240-779-****. I have his Maryland driver's license no.

too. Thanks, Hosain.

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Keisha M Qzs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Union City, New Jersey

Urgent

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Lyft - Urgent
Lyft - Urgent - Image 2

I was supposed to get a Lyft to take me to work since 8:10 and it is 8:47 am and I haven't been picked up. I called and texted the lady and received no response.

I am very upset. Very bad service and I can't believe this happened to me.

Loss:
$20

Preferred solution: Full refund

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Isisa T Hac

Driver went to wrong pick up spot and although I texted her saying I’m in the parking lot and was running trying to flag her down she just kept going. I am wearing bright. And Lyft is holding my funds

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Driver went to wrong pick up spot and although I texted her saying I’m in the parking lot...
Driver went to wrong pick up spot and although I texted her saying I’m in the... - Image 2
Driver went to wrong pick up spot and although I texted her saying I’m in the... - Image 3

Driver went to wrong pick up spot and although I texted her saying Im in the parking lot and was running trying to flag her down she just kept going. I am wearing bright yellow, orange, white with a black top.

And Lyft is holding my funds, I havent felt so irritated Im super over this company already! We were in a very open area.

User's recommendation: WALK

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Natoria Xmp
map-marker Fort Worth, Texas

I don’t even know what cars are coming in

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Lyft - I don’t even know what cars are coming in

So we check the website just says what time theyre coming. Does it say what type of car like Uber does

User's recommendation: Be cautious

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