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www.lyft.com
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Jannifer Qty

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sacramento, California

Reoccurring payment

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Lyft - Reoccurring payment

I have a email saying I have past balance and I know I dont! All my Lyft rides in last few days have been paid for completely

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Vickie R Sgc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Driver decided to give HIMSELF A $5 TIP on my card!

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Lyft - Driver decided to give HIMSELF A $5 TIP on my card!
Contains 1 confidential file for company representatives

My son took a ride for $10.99 but the driver decided to add himself a $5 tip on my card! Wtf Wtf REQUEST REFUND

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Loss:
$5

Preferred solution: Full refund

2 comments
Guest

You need to take down this man's picture immediately as you are damaging his rep and making false allegations. Either you or your son added a tip or something weird is going on with the app, in which case that is for the company to look into. Libeling this man is not ok.

Guest

Drivers do not have access to people's cards. Tips are added manually via the app by the person who used their account to book the ride.

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Resolved
Kailea Fey

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Verified Reviewer
| map-marker Phoenix, Arizona

Resolved: Para hacer lyft

Para hacer lyft
Updated by user Mar 12, 2025

Company fixed the issue and I have been provided with apology.

Updated by user Mar 12, 2025

Dice q no se ha verificado mi identidad

Original review Feb 16, 2025

Llene todos los documentos q me pedía en la app de lyft y me dijeron q no se había podido verificar los antecedentes penales

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User's recommendation: Si

Carla B Gpn

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Verified Reviewer

Poor communication system

Lyft - Poor communication system

First and foremost, Lyft needs to provide a way to speak to a human being. All of these robots and automation are getting on my nerves, and it's very frustrating that I cannot speak to a human being.

This driver for Lyft, her name is Pat, I trusted her to prepare an amendment because she told me she prepared taxes when she wasn't driving for Lyft, and she stole my stimulus check in the amount of $2,323.

When I spoke to the IRS, they gave me a routing number to some bank called Pathward. I have not been able to contact her, Lyft, or anyone at Pathward.

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Loss:
$2323
Pros:
  • Convenience
Cons:
  • No communication system other than automation

Preferred solution: I would like to get this driver's information so I can give it to the Jonesboro Police department in Clayton county Georgia

April T Piz

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Verified Reviewer

Customer service

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Lyft - Customer service
Lyft - Customer service - Image 2
Lyft - Customer service - Image 3

This company and its drivers are a joke! They accept and cancel rides repeatedly, leaving customers stranded.

Their drivers are liars, driving around as if they picked you up, stealing your money, and when you dispute it, funds are not returned.

When customer service is called, they answer and then sit on the phone and play dumb! Three attempts and $51.53 stolen!

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Preferred solution: Full refund

User's recommendation: Use Uber

Laquasha B Pjt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

My concern thing is is my iPhone was left in the car are you guys employees? iPhone 13 Pro Max left in the car as I had booked the ride from you you guys is establishment So you know how when I text

This is regarding iPhone 13 Pro Max I do not appreciate how I book a ride to go take care of business and my item was left behind. He had to consideration to bring the phone back but once I made it home and he agreed and I agreed to meet in 20 minutes And bring my phone back to the 1610 E.

Harris Ave. address where I booked a Lyft from when I arrived home my phone he sent me pictures when I text you from the code from the driver thats how I contacted him so he contacted me from my 702-204-**** phone number. Thats where these pictures come from when I arrived home my phone was no longer where he sent the pictures to me at when I looked nowhere to be found. Someone needs to call me email me immediately.

Im not no one trash please and thank you. Whoever is concerning. this is not applicable to me inflation is up and this is very sad for these and stuff like that by trashcan first and foremost very disrespectful the ***

Now once you please contact me or email me or I will be taking this to another corporation or tagging.

This a link is on Facebook, Instagram, Twitter, TikTok. ydlsblife@***.com 702-204-****

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1 comment
Pheng Oxq

What is sad is "adults" leaving stuff behind and not admitting to fault.

Anonymous
map-marker Miami, Florida

No estoy de acuerdo con la respuesta que me dieron

Lyft - No estoy de acuerdo con la respuesta que me dieron
Lyft - No estoy de acuerdo con la respuesta que me dieron - Image 2
Lyft - No estoy de acuerdo con la respuesta que me dieron - Image 3
Lyft - No estoy de acuerdo con la respuesta que me dieron - Image 4
Lyft - No estoy de acuerdo con la respuesta que me dieron - Image 5

El día 25 de marzo de 2025 trabajando de conductor de lift en un viaje de 4 personas uno de ellos parecía borracho o drogado el mismo hizo un desorden en el carro ,acostándose en los asientos y apoyando los zapatos en el techo y ensuciandolo ,vómito y brinco por arriba delos asientos se bajo del carro antes de que terminará el viaje . Con todas estas cosas que pasaron , no me dieron una respuesta positiva en el departamento de atención al cliente porque yo debía mandar tres fotos en ángulos diferentes y las fotos que mandé hablaban por si solas aquello fue un tremendo desorden ,quisiera que reconsideran su respuesta teniendo en cuenta todo lo ocurrido como se observa en las fotos y la calificación que tengo como conductor

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Carla B Gpn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Got scammed by a Lyft driver

Got scammed by a Lyft driver

I was scanned out of $2,323 by this woman named Pat who was my Lyft driver I filed a police report with the Jonesboro Police department I'm not been able to reach anyone at Lyft nor at the pathway Bank where she cashed my stimulus check I was given the information to the bank password by the IRS I need to find this woman have her arrested and get my $2,323 back

View full review
Loss:
$2323
Pros:
  • Convenience
Cons:
  • Poor means of communication to speak with a human being at lyft

Preferred solution: I would like to speak to someone at Lyft a human being to get information on this woman named Pat who was perhaps still is a driver for them so that I can give it to the Jonesboro Police department Clayton county Georgia

Rene B Cty

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Verified Reviewer

Theft

Lyft - Theft

Was not me I need to be refunded my damage charge I did not waste that so please refund me or else in a timely manner

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Loss:
$30
Pros:
  • Lied & left

Preferred solution: My refund

RosaIme R

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Verified Reviewer

Cuenta de lyxz

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Lyft - Cuenta de lyxz

Hola, me han desactivado mi cuenta porque un cliente dijo que se le había extraviado un objeto, pero lo que sucede es que yo no di ese viaje pues el cliente canceló el viaje. He escrito al servicio al cliente y nadie me da respuesta. Envié la prueba de que no realicé el viaje, es en la foto la que tiene el cartel en verde.

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GEORGE L Pcb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Charge dispute today

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Lyft - Charge dispute today
Contains 1 confidential file for company representatives

I requested a ride from Long Island, NY to JFK, NY. The value of the ride I found/picked was $73.99.

While driving to my destination, I noticed through the Lyft app that they were charging me $158.76. I thought that it was a temporary charge, and I waited until the end of the ride. In conclusion, I was charged that amount of $158.76.

They are thieves; it's a scam, and the worst of all is that there is no human to talk to. I made a dispute on the app but there was no result.

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Loss:
$85
Pros:
  • No comment at this time
Cons:
  • No comment at this time

Preferred solution: Minimum to be refunded the price difference.

User's recommendation: NO COMMENT!...IT WAS UNFAIR AND UNPROFESSIONAL...

Jennifer W Zib

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unauthorized transaction

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Lyft - Unauthorized transaction
Contains 3 confidential files for company representatives

Hertz Rental states that they do not charge for the day you pick up the rental, or the day you drop off the rental, as long as you don't drive that day. Yet, there is an additional day added onto the rental on the day I returned it.

My card was charged $63.00, and it was taken out of my account without my permission. The charge is not legitimate, and anytime I contact support to show them the proof, I just get the runaround. Therefore, I've decided to quit and join all the class-action lawsuits that Lyft has against them.

Stay far away from this piece of trash company. Report them to the FTC.

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Pros:
  • No pros just a brunch of cons like the clowns that work there
Cons:
  • All cons

Preferred solution: Full refund

Deloris Cxa

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Verified Reviewer
| map-marker Dallas, Texas

Calcomania de registro de Texas

Lyft - Calcomania de registro de Texas

Se me indica que mo concuerda la calcocania del registro de Texas Con la información que tengo proporcionada

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Cedric D Bjf

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Verified Reviewer

About one of your drivers

Lyft - About one of your drivers

It looks like he didn't stop my ride until this morning after I got dropped off last night, so it became an issue where I'm being charged 123.66 for no reason.

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Preferred solution: That payment off my account please

Damere Epc
map-marker Plano, Texas

Refund

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Lyft - Refund

I was charged two times $25.00 I need my money back, and driving was not the same driver not on the picture and they were very RUD

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User's recommendation: Refund