Rory T Fyu

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Verified Buyer

Ending often scooter

Lyft - Ending often scooter
Lyft - Ending often scooter - Image 2
I can't end my group scooter ride. We're in a Lyft zone, the price keeps increasing, and we need to get to the airport. We're in Denver, on Chestnut Avenue and 17th Street, outside of the Whole Foods. Please end this ride and give us a refund for at least the last 15 minutes.
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Loss:
$20

Preferred solution: Full refund

David F Qgg

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Porque olvidé mis lentes en el auto.

Lyft - Porque olvidé mis lentes en el auto.
Lyft - Porque olvidé mis lentes en el auto. - Image 2
Lyft - Porque olvidé mis lentes en el auto. - Image 3
Good evening, I took a Lyft and I forgot my prescription glasses in the car. Please, can we get them back? I can't work without my glasses. Please help.
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Pros:
  • I get more advantages

Preferred solution: I forgot my glasses in the car, it's a glass, please

Pat F Ljo

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Twice I have waited and waited only to have cancelled

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Lyft - Twice I have waited and waited only to have cancelled
Lyft - Twice I have waited and waited only to have cancelled - Image 2

You can't call no phone number. I am on Humana Medicare.

This is second time I used my Ride Option. The first time the driver was over an hour late. Lyft of course. My Dr.

Could reschedule for later in the day. When I finally got there. My ride home was cancelled. Had to stand in freezing cold waiting for new ride.

So today I scheduled my ride for Dr. Appointment an hour and a half ahead of time. No car no ride 45 minutes later I get a TEXT that my ride is cancelled. I tried using app to get a week ago.

And the same thing. Ride cancelled.

Why do they even take these appointments if they do it. And why does Humana use a service like this.

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Cons:
  • Never have a driver 3 times

Preferred solution: Apology

User's recommendation: Get rid of Lyft and Humana Medicare

1 comment
Guest

I'm not sure why this is so hard to understand. Your ride is WORTHLESS to a driver who has to drive way out to BFE to get you or take you back to BFE. This will continue to happen until you get a new driver who doesn't know any better.

Melissa D Dzg

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Dispute charges

Lyft - Dispute charges
Lyft - Dispute charges - Image 2
Driver Kassondra marked on the app that she picked me up at my residency and she never picked me up and she marked that she dropped me off. Showed she picked up at 5:38 am and dropped off at 5:52 am which the time isnt correct it takes at least 45 minutes to an hour to get to work from my house. I even called her and messaged she finally responded and said she would be here in a few minutes and never showed so I had to book another ride. Check my other rides as to how long it took to get to my residence to my job . I live in Duncanville and I work in Dallas off of E Mockingbird Ln
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Loss:
$36
Pros:
  • Some clients are good
  • Some are nice
Cons:
  • Some are downright unfriendly or rude
  • Some driver are not honest about not picked up customer
  • Some cars should be in better condition

Preferred solution: Full refund

1 comment
Guest

Is there a reason you posted your business on a site that has NOTHING to do with Lyft?

Jameelah R Lyb

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Charging my card

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Lyft - Charging my card
Lyft - Charging my card - Image 2
Lyft - Charging my card - Image 3
Lyft - Charging my card - Image 4
Lyft - Charging my card - Image 5
I dont understand why yall charge my card multiple times it automatically takes it out once I set up the Lyft? I sent pictures to show you guys where it takes it out and it leaves my available balance after it takes the price out so why would you guys charge my Card $50 when it already takes it out. One of them says that you guys charge me $29.48 and on the receipt it says $19.04, so which one is it
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Loss:
$50
Carolyn G Sfw

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STILL NO DEPOSIT IN MY BANK ACCOUNT...

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I am very annoyed that Lyft Flexdrive has not paid me my earned pay since I submitted it on March 6, 2024. Corporate needs to get involved NOW. It's enough l returned your rental vehicle back early and I must wait 2 weeks for my partial deposit of $350 but to hold my earned pay all this time is illegal!!! Where is my pay Lyft???
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Loss:
$460
Cons:
  • Deceptive

Preferred solution: Full refund

User's recommendation: NEVER TRUST DRIVING FOR LYFT

1 comment
Guest

I have a better recommendation, READ and UNDERSTAND the terms you accept first. In case you haven't figured it out (based on your lame comment) this is happening within the time frame YOU agreed to.

This is also the dumbest thing you could have done.

You worked forever for $126.00 and think you have something? Please do better.

Jay P Xvs

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Overcharge

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Lyft - Overcharge
I have been consistently overcharged for 4 minute rides to work and I need my money back. They have no number to call and the app pretty much tells you to get ***
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Preferred solution: Full refund

Resolved
Suon N

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Resolved: I need a refund

Lyft - I need a refund
Updated by user May 19, 2024

Company fixed the issue and I have been provided with apology.

Original review May 03, 2024
Lyft has been sending my drivers to a different spot of my pick up. My car did not show up. He was late so I canceled the ride. They charge me five dollars. I need a refund because that was not my fault. He did not know where he was going he took too long and he went to a different spot.
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Preferred solution: Full refund

Paul W Vmk

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You guys took more money Out my account and the guy asked for more money last night

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Lyft - You guys took more money Out my account and the guy asked for more money last night
Lyft - You guys took more money Out my account and the guy asked for more money... - Image 2

He tried to charge me again, then demanded more money from me and at the top of that, he yelled at me in McDonald's, creating a big scene. He even asked for more money, saying that what I had already given him wasn't enough.

He embarrassed me in front of my family and claimed he never received the money I gave him. He threw everything in the middle of the road with no respect. I was charged an additional $20, totalling up to $60 and another $50. Now, I risk losing a day's work because of him which could cost me around $200.

I have to go to the bank to sort this out. I might even report him to the police because I do not like being taken advantage of this way. I did not comprehend the whole situation as it occurred from Walmart to McDonald's. He reassured me that there wouldn't be any more charges, acting nice, then proceeded to McDonald's which resulted in a chaotic situation.

I did not ask for this. I have never had any Uber or Lyft driver demand more money from me like he did. He disregarded my concerns and only cared about getting more money, claiming he was losing rides, and asked for more tips. He took a roundabout route when he could have easily taken route 131, but he did not care about anything else.

I need to go to the bank on Monday to set things right and I am not looking forward to it. Having to text my boss to inform him about the situation and the potential investigation against this driver for stealing adds more to my dread. I found out that he did receive the money and he still took more from me.

I do not want this to happen again. I felt unsafe as I did not know anything about this man, and I believe he robbed me, which is completely wrong.

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Loss:
$115

Preferred solution: Full refund

User's recommendation: They need to start showing a receipt or something when the money comes out from the driver secondly, I don’t want to be asked again for more money and another thing I did not want this driver to come into a place and start a big scene next time a background check on this person Deep background check and screening. Security cameras and vehicles On a driver and passenger

Patricia Q Tok

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False vehicle claims I didn’t cause

Lyft - False vehicle claims I didn’t cause
Lyft - False vehicle claims I didn’t cause - Image 2
Lyft - False vehicle claims I didn’t cause - Image 3

Hi, my name is Patricia Quezada and I am reporting an incident that occurred a day ago on Monday evening. One of your drivers claimed that I damaged her vehicle but I was only in her car for five minutes.

I live down the road from my destination. unfortunately I am disabled and Uber and Lyft are my only way to get around independently. What happened was I didnt know that she falsely accused me of damaging her vehicle until the next morning when it showed up on my bank statement. She sat in my driveway range for 20 minutes I didnt think anything about it but now looking back I wouldve question why is she still sitting there?

Did she hit her car? Did she get a flat tire? I didnt know I didnt know anything was wrong because she didnt bring up any concern to me and I was outside on the phone looking for some stuff in my bag, but my neighborhood is extremely dark and so I thought that maybe she needed some help.. I didnt think anything about it.

I minded my own business and then she falsely accuse me of ripping into her furniture.

I could not have done that in the matter of five minutes nor would I have ever done that. I am a five star writer and Ive been writing with you guys for over 2 1/2 almost 3 years, thats not fair Im being falsely accused and I want to talk to a representative because I want to dispute this I want to get this off of my record and I want to get my money back they charged me $150 for damages I did not cause I am not that type of person nor would I ever do that.

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Loss:
$150
Pros:
  • Disabled
Cons:
  • Being falsely accused

Preferred solution: Full refund

Natalie T Foh

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Payment issues

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Lyft - Payment issues
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I ordered a round trip ride the driver never came and he cancelled the trip and I didn't get reimbursed for the 28.55, they only refunded me 5.00 for the cancellation fee... Not happy at all.
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Loss:
$29

Preferred solution: Full refund

Tonay D

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Because they have a temporary hold on my account and I never received my refund back

Lyft - Because they have a temporary hold on my account and I never received my refund...
Each time I took a ride on Lyft they have did a temporary hold on my account and I never received my refund back
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Loss:
$113
Pros:
  • On time
  • Affordable
Cons:
  • You reach anyone contact no one
  • And you have to do all the work

Preferred solution: Full refund

Catherine B Obc

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Did not show up

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Lyft - Did not show up
Lyft - Did not show up - Image 2
Lyft - Did not show up - Image 3
Person did not show up and take money off my cash app card please put my money back thank you and Catherine was stay in door way in front my house wait for the Lyft to come. Catherine call Lyft driver not answer her phone about four times. Just want my money back please on my cash app cash card and this was the first time this ever happened to Catherine.
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Preferred solution: Full refund

User's recommendation: Please be professional in Service

Hamza t Njc

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HeyMy account was suspendedAnd still suspended no action yet

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Lyft - HeyMy account was suspendedAnd still suspended no action yet
my experience with them was really is no action still wondering why there is no any action with my situation thats really problematic anyway I see they didnt give us any satisfied answer so they said they gonna report or stuff like that.
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Frederick Mtu

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| map-marker Saint Louis, Missouri

File complaint

Lyft - File complaint
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Lyft - File complaint - Image 3
I dont know if this driver is affiliated with you, Lyft or Uber, but I am informing you guys of a complaint This driver took a group of young ladies to my daughters job to jump on her and I asked to driver. Why would he stay instead of driving off? He informed me he had just started the picture below of the vehicle license plate number.
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