Contact Lyft Customer Service
Lyft Phone Numbers and Emails
Toll-Free Number:
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(844) 554-1297Service Animal Hotline
Customer Service:
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(415) 767-5968Lyft Rentals (For Text)
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(855) 865-9553
Lyft Emails:
Lyft Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Lyft Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Lyft is 8445541297. 50% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 38% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Lyft may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Lyft Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Lyft is 8445541297. 50% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 38% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Lyft may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Lyft mainly because of request for information, account, payments and charges.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Lyft is support@lyft.com. 74% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Lyft Website:
Lyft Help Center:
Corporate Office Address:
Other Info (opening hours):
Support Hours:
Monday - Sunday: 5:00am - 9:00pm (PST)
Fax:
How Good is Lyft's Customer Service?
Summary of Lyft Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Lyft?
Payments and Charges Question:
- “Over charge”
- “Fraud”
- “Having a charge dispute”
Request for Information Question:
- “Help with gift card that isn't working!”
- “I have a question”
- “Update my personal information”
Account Question:
- “I was told u take me home im disabled”
- “I can't get acces off my account”
- “I can't login i need to work please help me”
Cards Question:
- “Card charged for no service rendered”
- “I gave a gift card that was not received”
- “Problem paying with card”
Product/ Service Question:
- “Complaint”
- “Was involved in an accident with one of your drivers I was a passenger and my coworker”
- “I have a complaint”
Activation/ Cancellation Question:
- “It says ride cancelled but my driver already picked me up”
- “Cancel monthly subscription.”
- “Deactivated account”
Shipping and Delivery Question:
- “I didn't get my Lyft and it take 3 minutes to wait”
- “The driver never picked me up this morning. I called his phone several times and he said that he was on his way and never came”
- “My Lyft never came to pick me up I'm stuck but my money was taken”
Refund Question:
- “REFUND”
- “I would like a refund cause the Lyft driver canceled the ride”
- “Overdue Refund”
Website/ Application Question:
- “Install app driver”
- “Application information”
- “Application”
Return/ Replace Question:
- “Tax return”
- “Need a full return driver pulled of on me and cancelled”
- “I will to change my information car”
Staff Question:
- “Rude driver”
- “Talk to customer service”
- “Service schedule in Puerto Rico”
Employment Question:
- “Payroll”
- “Rides for Job interview”
- “My job block”
Other Question:
- “Lost my phone”
- “Accidentally tip”
- “Lost Phone”
Compare Lyft Customer Service To
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