Contact Lyft Customer Service
Lyft Phone Numbers and Emails
Toll-Free Number:
-
(844) 554-1297Service Animal Hotline
Customer Service:
-
(415) 767-5968Lyft Rentals (For Text)
-
(855) 865-9553
Lyft Emails:
Accounting/ Billing
Customer Service
Investors/ Franchasing
Contact Information
Lyft Website:
Lyft Help Center:
Corporate Office Address:
Lyft, Inc.
185 Berry St., Suite 5000
San Francisco,
California
94107
United States
Other Info (opening hours):
Support Hours:
Monday - Sunday: 5:00am - 9:00pm (PST)
Fax:
+1(866) 292-2713
Summary of Lyft Customer Service Calls
250K
TOTAL
CALLS
CALLS
01:13
AVG CALL
DURATION
DURATION
5%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Lyft?
Payments and Charges Question:
- “Charge me 80dollars for a ride i didnt order”
- “To tell them that I'm paying cash not to charge my card”
- “I was overcharged & Lyft will not resolve the theft.”
Account Question:
- “Transfère account to pitsbugh pa”
- “My account charge is in proccessing i was charge already”
- “My account has been wrongly deactivated following a report with a rude rider.”
Request for Information Question:
- “Need help getting a ride”
- “About my account for activating”
- “I need confirmation I have a ride tomorrow am”
Cards Question:
- “My card was locked when I tryed to use it now it's saying I can't use tha card”
- “You guys uploaded my $25 and now I can't get a ride I'm so frustrated with your company I shouldn't have to keep different credit cards adding”
- “Card payment”
Activation/ Cancellation Question:
- “I'm a driver and had to cancel and don't want it to be put against me”
- “Deactivated account”
- “Canceling”
Refund Question:
- “Refund for untoken ride”
- “REFUND”
- “Need a refund”
Product/ Service Question:
- “My Lyft rider's app is not working properly”
- “My app ia not working”
- “Lyft has me on hold rider broke my window”
Shipping and Delivery Question:
- “I didn't get my cash out paymentDidn't get my pay out”
- “My son is missing after ride he didn't get drop off”
- “The driver never came”
Website/ Application Question:
- “I lost my cellphone Please help on 3/31 with Lyft driver I cannot find the driver having problems with Lyft application.”
- “Application not working”
- “Having trouble with application”
Staff Question:
- “Issues with ride service”
- “Service dog”
- “Rude driver”
Employment Question:
- “I need my 1099”
- “For a job”
- “For becoming a driver”
Return/ Replace Question:
- “Y'all keep over changing my card!!”
- “Change area”
- “Returning car early”
Other Question:
- “Fraud victim”
- “Lost Phone”
- “Left phone inside lyft”
About
Lyft is ranked 43 out of 232 in Transport category
Area Served
USA, UK, Asia, Other, Europe, Worldwide, Canada
Payment Methods
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