Lyft Phone Numbers and Emails

Toll-Free Number:

  • (844) 554-1297
    Service Animal Hotline

Customer Service:

  • (855) 865-9553

Lyft Emails:

Accounting/ Billing
Customer Service
Investors/ Franchasing
Legal
Opting Out of Arbitration (for Driver Claims)
press@lyft.com
PR Inquiries
More phone numbers and emails Less phone numbers and emails

Lyft Contact Information

Lyft Website:

Lyft Help Center:

Corporate Office Address:

Lyft, Inc.
185 Berry St., Suite 5000
San Francisco, California 94107
United States

Fax:

1-(866) 292-2713
Edit Business Info

How to Contact Lyft Сustomer Service

The primary way to contact Lyft customer support is via their app or website. The company does not provide direct customer service email or phone number. They only provide an emergency hotline number (844)-554-1297 that you should only call in the instance of an accident, safety incidents, or citations. You could also fill a contact form on the Lyft website or contact them on their social media pages.

Contact Lyft Via the Mobile App

For in-app help, log in to your account and go to the Lyft Menu. Tap on “Help” and select the “Contact Us about any issue” option. You will be provided with prompts and at the end a contact form that you fill and submit. Ensure that you have the latest app version.

Make an Emergency Call On the Lyft App

Although you cannot call Lyft customer service directly from the app, you have the option to request them to make a 911 call discretely on your behalf.
Go to your Lyft app and at the bottom select “safety tool” then the “get emergency help” option. If you are a rider, choose the “Alert 911 silently” option. Drivers can choose “Select call from ADT”. ADT (a private security firm that has partnered with Lyft to offer safety support) will call your phone. If you don’t pick up they will go ahead to call 911 and share your location.

When you choose the emergency option you will hear the following:

Thank you for calling Lyft.

If you need immediate assistance from the medical, emergency, fire or policy personal, please hang up and dial 911.

We are improving the help we offer and and now provide customer support in the Lyft app.

No matter what you need Lyft team numbers are here to assist you. Contact Lyft support team through the Help section of Lyft app. Please select Help in your app and choose the type of support you need.

You can also contact Lyft online at https://help.lyft.com/

Contact Lyft Customer Service Via Website

Go to Lyft.com and scroll down to the bottom of the page. From the driver or rider menu, select Help. Choose the category you would like assistance with. You will be led through a number of drop-down menu prompts to clarify the issue. The last step will be to fill a contact form where you will provide your email address, subject of your issue, phone number, and category and description of the issue. You can also add an attachment and submit your query. Lyft will contact you either via phone or email.

Contact Lyft Customer Support Via Social Media

The Lyft customer service representatives are highly engaging on the Twitter customer support page (@AskLyft) and Facebook page. If you post your complaint on their Twitter feed, you will be requested to direct message with further details. There is no option to post a review on their Facebook page but most customers post their complaints as comments on the most recent Lyft post. Often, a Lyft customer service representative responds asking that you message them directly.

More information

Lyft Rating Based on 7.9K Reviews

Rating details

1.8
more details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Website

Rating stats

Rating trend

Summary of Lyft Customer Service Calls

180K TOTAL
CALLS
01:18 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Lyft Customer Service?

Payments and Charges Question:

  • “Charged extra”
  • “Wrongly charged”
  • “Why the charge me if the driver refuse to doop me off”

Account Question:

  • “Account”
  • “I'm not getting rides, i used to get plenty rides in DC untill i registererd an account with ezzypass and now i only get rides that only goes through the toll way. I want to be able to drive in DC and MD as usual”
  • “Because they suspected my account”

Request for Information Question:

  • “Request refund the car was very dirty and I have photos I also had to ask the man to put his mask on.”
  • “To verify prescheduled pickups”
  • “I want to know why can i drive for them”

Cards Question:

  • “Card”
  • “Took money from card without a ride”
  • “My card said invalid”

Activation/ Cancellation Question:

  • “Cancel ride”
  • “Reactivate account”
  • “Lift cancellation”

Refund Question:

  • “Refund funds”
  • “Need a refund”
  • “Refund Lyft”

Product/ Service Question:

  • “Need a ride to work”
  • “Cant get my App to work”
  • “Many time I uploaded my insurance copy not excepting”

Shipping and Delivery Question:

  • “I didn't get paid from my last customer.”
  • “I order ride that never came and never got a refund Can I get someone who speak Spanish”
  • “Didnt get picked up”

Website/ Application Question:

  • “Application follow up”
  • “I have problem with my application”
  • “Application check up”

Staff Question:

  • “Unhappy with service”
  • “I didn't order service and just rec'd notification”
  • “Speak to customer service”

Employment Question:

  • “Becoming afdiver in Minnesota with a Florida drivrrs liscecse”
  • “Querries about becoming a driver”
  • “Employment”

Return/ Replace Question:

  • “Changing vehicle”
  • “Changing day for the ride”
  • “Lost item return fee”

Other Question:

  • “Issue with driver and ride”
  • “My ride”
  • “Owed money”

About

Lyft Terms of Service
Services is a decision made in such User's sole discretion. Driver that The Client of Lyft elect to pay. Plus, Lyft SUV) as described on The User's market's Lyft Cities page. There are two types of fares, variable and quoted. Website cannot guarantee the availability or accuracy of GPS data. Fees and Other Charges. Time") The Customer acknowledge that Charges may increase substantially. Time multipliers in effect at the time of The User's request. Charges that may apply to The Client's ride. Facilitation of Charges. With the exception of tips, cash payments are strictly prohibited. All Charges are non-refundable. Tolls, or Other Charges before application of the coupon. Promotions section of the Lyft App. Lyft-related Facebook, Twitter or other social media posting) The User's "Information"). Information as accurate, current and complete. Content may be available on and through the Lyft Platform to other Users.
To read more: https://www.lyft.com/terms
Lyft Privacy Policy
To read more: https://www.lyft.com/privacy
Top Lyft Services

Pick Up Service, Customer Care, Vehicle Driver

Top Lyft Products

Account, Mobile Application, Gift Card

Lyft Pros and Cons

Pros: When i used them in the past it was okay, Convenient, Some drivers are good, No pros, I want my money back

Cons: Can not contact anyone, Poor customer service, Customer service sucks, No one responded to my issue, Getting charged for no reason

Lyft reviews and complaints

Lyft is ranked 40 out of 253 in Transport category

Area Served

USA, UK, Asia, Other, Europe, Worldwide, Canada

Payment Methods

VISAMasterCardAmerican ExpressPayPalDiscover

Edit Description

Compare Lyft To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Uber
19110 reviews
1.7
Yellow Cab
33 reviews
1.4
Postmates
11013 reviews
1.4
Write a review
Do you have something to say about Lyft? What happened? What can we help you with?
Submit review Don't show this popup