Contact Lyft Customer Service
Lyft Phone Numbers and Emails
Toll-Free Number:
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(844) 554-1297Service Animal Hotline
Customer Service:
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(415) 767-5968Lyft Rentals (For Text)
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(855) 865-9553
Lyft Emails:
How to Contact Lyft
Lyft Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Lyft Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Lyft is 8445541297. 50% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 38% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Lyft may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Lyft Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Lyft is 8445541297. 50% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 38% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Lyft may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Lyft mainly because of request for information, account, payments and charges.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Lyft is support@lyft.com. 74% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Lyft Website:
Lyft Help Center:
Corporate Office Address:
Other Info (opening hours):
Support Hours:
Monday - Sunday: 5:00am - 9:00pm (PST)
Fax:
Lyft Customer Service Reviews
Twice in 2 days my "scheduled" rides, one to airport and one to dialysis, driver never showed. I needed to drive to LAX to catch my plane and parking cost me $181.
There are no live options to speak w Lyft rep. I emailed my complaints 3x to Lyft. As of today, almost one week since first no show, I have not heard from Lyft. My request to Lyft was to request refund of $181 I was forced to pay for remote parking for my 4 day trip.
I sent them an attached of photo of parking receipt. Totally unacceptable.
I left my phone in my lyft drivers car I don't know that she found it or the next passenger grabbed it but no customer service number for lyft submitted many online tickets Noone got back to me poor business practices for such a huge company will not ride again
Lyft has a location problem, It scheduled me a driver more than 50 miles away, then charged me a no show fee. The next day my credit card was charged $80 for a ride in a city I have never been.
No customer service, so I had yo dispute charges at my bank. Just terrible company.
How Good is Lyft's Customer Service?
No quede satisfecho no a habido solución a la situación porque sigo suspendido y necesito una solución, gracias
A respectful do not answer to the employees do not talk to the employees all they want is a text 24 seven that is ridiculous
You can't reach anyone I want a refund
I do not believe there is no such thing as customer service for Lyft or any such service whatsoever made easily available to even their employees.
Still pending. Guy I spoke to was nice and assured me that he would pass along my issue, and that then i sould hear back
Worst ever, believe Ryders word, when some people is doing this not to pay fare. Even with your proof they will still believe a Ryder with only alleged claims.
Summary of Lyft Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Lyft?
Payments and Charges Question:
- “My boyfriend paid me a ride this morning around seven This morning It was from Harp Avenue to 507 Buffalo Valley Ro Across town To steven Street and told me to get out of his Car that that was the destination Tried to get him To let me show him”
- “Charged twice for my ride”
- “Charged twice for same ride,ther cash app and chime.”
Request for Information Question:
- “Question about a Lyft ride”
- “Help with scheduling ahead”
- “Somebody using my information and it’s not me”
Account Question:
- “Stolen money from my account”
- “Forgot merchandise in car”
- “My account”
Cards Question:
- “Money taken off card and never got ride”
- “Lyft card not working store said contact you”
- “Money took off my card an no ride is coming”
Product/ Service Question:
- “Error al iniciar la aplicación”
- “I can’t book a lyft says i got a balance but i shouldn’t have one”
- “Insurance”
Activation/ Cancellation Question:
- “Reactivated”
- “Cancelled Lyft request money back”
- “Cancell trips”
Shipping and Delivery Question:
- “Have an issue putting my adress/ location”
- “Need a ride from this location to mechanical shop on Conway SC 10th at mainstreet”
- “Mi tarjeta de débito me dice que mi pin es incorrecto y no puedo sacar el dinero”
Refund Question:
- “I need my Refund of $77.00”
- “REFUND”
- “I need my money back now”
Website/ Application Question:
- “I ordered a ride.The driver was on the opposite side of the street. It's a very busy area.I stood where I ordered my ride.I was expected to be picked up at where I ordered the ride.He canceled. I would like to get a refund.”
- “Application delayed”
- “I was in the Honda pick me up from Seven three Falls star Crescent, the lift driver, leave me at the gas station and said the app doesn’t work. So he told me to cancel it. I did, and I call Uber. I’ll give you a license plate. It’s DCTY090 and”
Return/ Replace Question:
- “Being problems adding my replacement card to my account”
- “Incorrect charge”
- “Price change went up $8.00 from usual daily consistent ridesrides”
Staff Question:
- “Need a ride to bail casino in Baton.You know i'm very rude”
- “Rude driver”
- “Talk to customer service”
Employment Question:
- “Inquiring about becoming a Lyft driver”
- “Employment”
- “1099 that I did not recieve for 2021”
Other Question:
- “Regarding my app”
- “Need signed in back”
- “Want a ride ok is that so hard”
Compare Lyft Customer Service To
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