Contact Lyft Customer Service
Lyft Phone Numbers and Emails
Toll-Free Number:
-
(844) 554-1297
Service Animal Hotline
Customer Service:
- (855) 865-9553
Emergency/ Hotline:
-
(844) 554-1297
Service Animal Hotline
Lyft Emails:
Lyft Contact Information
Lyft Website:
Lyft Online Chat:
Corporate Office Address:
Fax:
How to Contact Lyft Сustomer Service
The primary way to contact Lyft customer support is via their app or website. The company does not provide direct customer service email or phone number. They only provide an emergency hotline number (844)-554-1297 that you should only call in the instance of an accident, safety incidents, or citations. You could also fill a contact form on the Lyft website or contact them on their social media pages.
Contact Lyft Via the Mobile App
For in-app help, log in to your account and go to the Lyft Menu. Tap on “Help” and select the “Contact Us about any issue” option. You will be provided with prompts and at the end a contact form that you fill and submit. Ensure that you have the latest app version.
Make an Emergency Call On the Lyft App
Although you cannot call Lyft customer service directly from the app, you have the option to request them to make a 911 call discretely on your behalf.
Go to your Lyft app and at the bottom select “safety tool” then the “get emergency help” option. If you are a rider, choose the “Alert 911 silently” option. Drivers can choose “Select call from ADT”. ADT (a private security firm that has partnered with Lyft to offer safety support) will call your phone. If you don’t pick up they will go ahead to call 911 and share your location.
When you choose the emergency option you will hear the following:
Thank you for calling Lyft.
If you need immediate assistance from the medical, emergency, fire or policy personal, please hang up and dial 911.
We are improving the help we offer and and now provide customer support in the Lyft app.
No matter what you need Lyft team numbers are here to assist you. Contact Lyft support team through the Help section of Lyft app. Please select Help in your app and choose the type of support you need.
You can also contact Lyft online at https://help.lyft.com/
Contact Lyft Customer Service Via Website
Go to Lyft.com and scroll down to the bottom of the page. From the driver or rider menu, select Help. Choose the category you would like assistance with. You will be led through a number of drop-down menu prompts to clarify the issue. The last step will be to fill a contact form where you will provide your email address, subject of your issue, phone number, and category and description of the issue. You can also add an attachment and submit your query. Lyft will contact you either via phone or email.
Contact Lyft Customer Support Via Social Media
The Lyft customer service representatives are highly engaging on the Twitter customer support page (@AskLyft) and Facebook page. If you post your complaint on their Twitter feed, you will be requested to direct message with further details. There is no option to post a review on their Facebook page but most customers post their complaints as comments on the most recent Lyft post. Often, a Lyft customer service representative responds asking that you message them directly.
Summary of Lyft Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Lyft Customer Service?
Payments and Charges Question:
- “Double charged me”
- “I have been over charge 186 my Lyft was original 13$”
- “Charged”
Account Question:
- “Lyft is taking money from my accounts”
- “Account”
- “Problem with my phone number associated with my account.”
Request for Information Question:
- “I need the ride assistance program”
- “I got a question”
- “Age verification”
Cards Question:
- “Gift card issue”
- “My card got charged for a ride I didn't do”
- “Charging my card”
Activation/ Cancellation Question:
- “Cancel my card off any account”
- “Canceled my ride but was still charged”
- “To cancel ride to San Diego”
Refund Question:
- “Ride left i need a refund”
- “I haven’t got my refund”
- “REFUND”
Shipping and Delivery Question:
- “Where is my ride”
- “I didn't get paid”
- “Paid for my ride but it never came.”
Product/ Service Question:
- “I order a Lyft for $14.65 on 11/29 a suv showed up and I was charged 29.95 which is bad business.”
- “I have a toyota prius plug car could work for lyft”
- “The driver car broke down n you charged 5 $”
Staff Question:
- “Costumer serviceneed to talk no email”
- “I would like to speak with customer service because my account is locked”
- “Customer service”
Website/ Application Question:
- “My application to be a driver”
- “Was sited for no mask when i was never picked up”
- “To see whats going on with my application”
Employment Question:
- “Accident while on job 10/12/2021”
- “1099 tax form for year 2020”
- “To restart my job application”
Return/ Replace Question:
- “Driver pick up drove me around then return to pick up location didnt know where she was going then a nother drive pick me up sge curse at me telling me to cancle the ride in the middle of no where i dont want this to happen to another passanger she”
- “I want return of my money”
- “I got a ride and he waa taking me to the wrong destination from what i was putting in my phone when i had them how i wanted to be dropped off it keep changing to different locations i didnt understand why . It so bad i was bwing over charged for”
Other Question:
- “Complaint with unsatisfactory ride”
- “Rental”
- “Why em i not getting 3 ride bonus this week?”
About
Pick Up Service, Vehicle Driver, Customer Care
Account, Mobile Application, Gift Card
Pros: When i used them in the past it was okay, Convenient, Some drivers are good, Good service, Good service most of the time
Cons: Can not contact anyone, Poor customer service, No one responded to my issue, Customer service sucks, Cant get a person on the phone
Lyft is ranked 40 out of 240 in Transport category
USA, UK, Asia, Other
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