Contact Lyft Customer Service

For in-app help, log in to your account and go to the Lyft Menu. Tap on “Help” and select the “Contact Us about any issue” option. You will be provided with prompts and at the end a contact form that you fill and submit. Ensure that you have the latest app version.

Although you cannot call Lyft customer service directly from the app, you have the option to request them to make a 911 call discretely on your behalf.
Go to your Lyft app and at the bottom select “safety tool” then the “get emergency help” option. If you are a rider, choose the “Alert 911 silently” option. Drivers can choose “Select call from ADT”. ADT (a private security firm that has partnered with Lyft to offer safety support) will call your phone. If you don’t pick up they will go ahead to call 911 and share your location.

When you choose the emergency option you will hear the following:

Thank you for calling Lyft.

If you need immediate assistance from the medical, emergency, fire or policy personal, please hang up and dial 911.

We are improving the help we offer and and now provide customer support in the Lyft app.

No matter what you need Lyft team numbers are here to assist you. Contact Lyft support team through the Help section of Lyft app. Please select Help in your app and choose the type of support you need.

You can also contact Lyft online at https://help.lyft.com/

Go to Lyft.com and scroll down to the bottom of the page. From the driver or rider menu, select Help. Choose the category you would like assistance with. You will be led through a number of drop-down menu prompts to clarify the issue. The last step will be to fill a contact form where you will provide your email address, subject of your issue, phone number, and category and description of the issue. You can also add an attachment and submit your query. Lyft will contact you either via phone or email.

The Lyft customer service representatives are highly engaging on the Twitter customer support page (@AskLyft) and Facebook page. If you post your complaint on their Twitter feed, you will be requested to direct message with further details. There is no option to post a review on their Facebook page but most customers post their complaints as comments on the most recent Lyft post. Often, a Lyft customer service representative responds asking that you message them directly.