Contact Lyft Customer Service
Lyft Phone Numbers and Emails
Toll-Free Number:
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(844) 554-1297Service Animal Hotline
Customer Service:
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(415) 767-5968Lyft Rentals (For Text)
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(855) 865-9553
Lyft Emails:
How to Contact Lyft
Lyft Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Lyft Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Lyft is 8445541297. 50% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 38% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Lyft may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Lyft Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Lyft is 8445541297. 50% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 38% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Lyft may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Lyft mainly because of request for information, account, payments and charges.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Lyft is support@lyft.com. 74% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Lyft Website:
Lyft Help Center:
Corporate Office Address:
Other Info (opening hours):
Support Hours:
Monday - Sunday: 5:00am - 9:00pm (PST)
Fax:
Lyft Customer Service Reviews
Always Satisfied the service that I have been getting from lefty since I use it every day to work is excellent. Thank you for the good work. Keep it Always.
I was traveling from Rockland County back to the Westchester Airport. The driver flipped out when he realized I was not a Democrat and suddenly went into a fit of rage calling me a white *** a racist, stole his country, if he had a gun he would go out an kill our president, over and over he said this.
He told me to shut the *** up when I suggested he calm down, he kept screaming and waving his arms around as if swinging to the back. Then he missed the exit and I thought I might be in danger. He was covered in tattoos,head to toe, front to back. Prior to his outburst, he had easily chatted away.
I learned all about him although some of the details were sketchy. I searched the Lyft app on my iphone trying to figure out what to do but I was only able to see the ride itself and the amount charged to me. He did turn around and go back to the airport and as soon as I got out of the car, I started texting the Lyft people immediately. I was very descriptive as to what had occurred.
I was concerned that this was a violent man who wanted to commit murder. There was a lot of back and forth and then they closed my account because their employee had made a report that I was a racist and had discriminated against him. WTF! More back and forth.
I then spent 55 minutes on the phone with another representative who in the end told me he could not do anything for me because I had already communicated with someone else! I now had 2 reference numbers. I should say the original person offered me a $5 reduction in price for my trouble. I wanted a full refund as you can imagine.
I spoke with the Westchester County Police who then sent me to the Secret Service. I read them the whole correspondence and offered access. This morning Lyft sent an email reactivating my account and the original person I texted with asked me if she could answer my concern. This was not at all what I expected.
I worried for the people I had visited with in case this fellow went back to the pick up point. It was an awful experience, I was quite shaken and surprised as to how they responded.
Very expensive! They charge the rider for the cars insurance, NO!
I would not recommend this service. 
How Good is Lyft's Customer Service?
You can't reach anyone I want a refund
I do not believe there is no such thing as customer service for Lyft or any such service whatsoever made easily available to even their employees.
Still pending. Guy I spoke to was nice and assured me that he would pass along my issue, and that then i sould hear back
Worst ever, believe Ryders word, when some people is doing this not to pay fare. Even with your proof they will still believe a Ryder with only alleged claims.
Tried a number of times to get my questions answered doing different otherCommunication to Lyft transportation
The drivers drive too fast, hard hitting brakes and bumps. I have to use this service for 2 more weeks and i hope i never have to use it again.
Summary of Lyft Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Lyft?
Payments and Charges Question:
- “Over charge”
- “Fraud”
- “Having a charge dispute”
Request for Information Question:
- “Help with gift card that isn't working!”
- “I have a question”
- “Update my personal information”
Account Question:
- “I was told u take me home im disabled”
- “I can't get acces off my account”
- “I can't login i need to work please help me”
Cards Question:
- “Card charged for no service rendered”
- “I gave a gift card that was not received”
- “Problem paying with card”
Product/ Service Question:
- “Complaint”
- “Was involved in an accident with one of your drivers I was a passenger and my coworker”
- “I have a complaint”
Activation/ Cancellation Question:
- “It says ride cancelled but my driver already picked me up”
- “Cancel monthly subscription.”
- “Deactivated account”
Shipping and Delivery Question:
- “I didn't get my Lyft and it take 3 minutes to wait”
- “The driver never picked me up this morning. I called his phone several times and he said that he was on his way and never came”
- “My Lyft never came to pick me up I'm stuck but my money was taken”
Refund Question:
- “REFUND”
- “I would like a refund cause the Lyft driver canceled the ride”
- “Overdue Refund”
Website/ Application Question:
- “Install app driver”
- “Application information”
- “Application”
Return/ Replace Question:
- “Tax return”
- “Need a full return driver pulled of on me and cancelled”
- “I will to change my information car”
Staff Question:
- “Rude driver”
- “Talk to customer service”
- “Service schedule in Puerto Rico”
Employment Question:
- “Payroll”
- “Rides for Job interview”
- “My job block”
Other Question:
- “Lost my phone”
- “Accidentally tip”
- “Lost Phone”
Compare Lyft Customer Service To
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