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This month the number of Lyft customer service requests is much higher than usual.

Contact Lyft Customer Service

How to Reach a Person at Lyft

Verified Contact Information

Toll-Free Number:

  • 1-844-554-1297
    Service Animal Hotline
Call customer service
Send Message

Customer Service:

  • 1-415-767-5968
    Lyft Rentals (For Text)
  • 1-855-865-9553

Lyft Emails:

Accounting/ Billing
Customer Service
Developer Platform
Investors/ Franchising
Legal
Opting Out of Arbitration (for Driver Claims)
Sales/ Reservations
Lyft Rentals
applicantaccommodation@lyft.com
Reasonable Accommodation
advertising@lyft.com
Advertising Inquiries
press@lyft.com
Press Inquiries

Lyft Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Lyft Phone Number
1 (844) 554-1297
Average Hold Time
00:01:11
Average Calls duration
2 minutes
Most Popular Lyft Email Address
support@lyft.com
Lyft Live Agent Availability
11% of callers successfully reach a real person
Issue Resolution Rate
Low (5% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Reach a Person at Lyft?

The company does not provide a direct customer service phone number or email. However, in the instance of an accident, safety incident, or citation, you can call an emergency hotline at 1-844-554-1297. Note that the primary way to contact Lyft customer support is via their app or website. You could fill out a contact form on the Lyft website or contact them on their social media pages.

Yes, Lyft offers 24/7 support through various channels:

  • Phone Support: in case of an accident or safety incident, you can reach Lyft's help at their emergency hotline anytime, day or night.
  • In-App Help Center: you are able to access support through the Lyft app whenever you need by navigating to the Help Center.
  • Email Customer Care: send your message directly to Lyft support via email, and the company's representatives will usually respond within business hours.
  • Social Media: Reach out to Lyft on platforms like Twitter (@lyft) and Facebook (facebook.com/lyft).


Note that while these channels are available 24/7, response times may vary depending on the nature of your inquiry.

To get in touch with the customer care agents via the Lyft app, follow these steps:

  1. Log in to your account.
  2. Go to the Lyft Menu.
  3. Tap on the "Help" button.
  4. Select the "Contact Us About Any Issue" option.
  5. Follow the prompts to get a contact form.
  6. Fill out the form and tab "Submit."


If you experience difficulties contacting support or finding the form, ensure you have the latest app version.

Although you cannot call Lyft customer service directly from the app, you have the option to request them to make a 911 call discretely on your behalf.

  1. Open the Lyft app on your mobile device.
  2. Select the "Safety Tool" option at the bottom of the screen.
  3. Tap the "Get Emergency Help" tab.
  4. If you are a rider, tap the "Alert 911 Silently" button.
  5. Drivers can choose the "Select Call from ADT," and ADT (a private security firm that has partnered with Lyft to offer safety support) will call your phone.
  6. If you don't pick up, they will go ahead to call 911 and share your location.

Go to Lyft.com and scroll down to the bottom of the page. From the driver or rider menu, select Help. Choose the category you would like assistance with. You will be led through a number of drop-down menu prompts to clarify the issue. The last step will be to fill out a contact form where you will provide your email address, subject of your issue, phone number, category, and description of the issue. You can also add an attachment and submit your query. Lyft will contact you either via phone or email.

If you are a Driver, you can follow simple steps to chat with Lyft's customer care:

  1. Open the Lyft Driver app.
  2. Tap on your profile picture in the top-left corner.
  3. Select "Help".
  4. Choose the topic that best matches your issue.
  5. Scroll to the bottom and tap "Contact Us" to initiate a chat with support.


Riders can chat with the Lyft customer service agents by following these steps:

  1. Open the Lyft app.
  2. Tap on the menu icon (three horizontal lines) in the top-left corner.
  3. Select "Help".
  4. Choose the relevant topic for your issue.
  5. If further assistance is needed, scroll down and tap "Contact Support" to start a chat.

The Lyft customer care representatives are highly engaging on the Twitter customer support page (@AskLyft) and Facebook page. If you post your complaint on their Twitter feed, you will be requested to direct message with further details. There is no option to post a review on their Facebook page, but most customers post their complaints as comments on the most recent Lyft post. Often, a Lyft customer service representative responds by asking you to message them directly.

PissedConsumer Club

Contact Information

Lyft Website:

Lyft Help Center:

Corporate Office Address:

Lyft, Inc.
185 Berry St., Suite 5000
San Francisco, California 94107
United States

Other Info (opening hours):

Support Hours:

Monday - Sunday: 5:00am - 9:00pm (PST)

More contact details

Fax:

+1(866) 292-2713

Summary of Lyft Customer Service Calls

390K TOTAL
CALLS
02:09 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Lyft?

Payments and Charges Question:

  • “Charge”
  • “Tip dispute”
  • “Got charged for a Lyft I didn't use”

Request for Information Question:

  • “Just to ask a question if I booked already online but I want them to pick me up in my place.Then pick someone else up at another location , which is like five minutes away , is that able to be done with just the booking or I have to do two of these”
  • “Requesting refund for a ride”
  • “Help to get wallet,car keys medication's for diabetes all in a backpack that a driver left in his trunk. Can you help me?”

Account Question:

  • “My account deactivated”
  • “Difficulties to create my account to apply as a lyft driver”
  • “Sure i am suspendede”

Cards Question:

  • “I took a Lyft a couple of days ago and the first guy I rode with was in a red card and left me at Kroger and kept my dogs collar leash and shirt”
  • “Extra benefits card payment denied”
  • “Seeing do guys accept Apple gift card”

Product/ Service Question:

  • “File a complaint against driver”
  • “Complaint - pickup failure”
  • “Driver insurance issue”

Activation/ Cancellation Question:

  • “They cancelled my trip and kept my money”
  • “Cancelled ride and my money”
  • “Please Remove Me From You Email List. Unsubscribe. I’m Not A Lyft Member”

Shipping and Delivery Question:

  • “Because my husband has not received no payment from Lyft”
  • “Lost item”
  • “Lost items”

Refund Question:

  • “REFUND”
  • “The driver drove off while I was looking at him he I need my money back on my card immediately”
  • “Need my ride money back immediately”

Website/ Application Question:

  • “Lyft app issues”
  • “Lyft driver picked me up but the app isn't recognizing it”
  • “Application”

Return/ Replace Question:

  • “Get back lift driver, all my belongings, my wallet, purse, meditations for diabetes my car keys, six days he has not returned it”
  • “Lost cellphone never returned even though charger to return”
  • “Need to change info”

Staff Question:

  • “Customer Service Representative”
  • “Report a rude driver that abandoned me and my sick mom half a mile from our destination and made us walk”
  • “Costumer service”

Employment Question:

  • “I need my W-2s for 2019,2020 and 2021”
  • “For a job there is nothing wrong with my D”
  • “1099-NEC”

Other Question:

  • “Driver not moving”
  • “Lost phone emergency”
  • “Lost my phone urgency”

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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