Contact Lyft Customer Service
Lyft Phone Numbers and Emails
Toll-Free Number:
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(844) 554-1297Service Animal Hotline
Customer Service:
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(415) 767-5968Lyft Rentals (For Text)
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(855) 865-9553
Lyft Emails:
How to Contact Lyft
Lyft Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Lyft Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Lyft is 8445541297. 50% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 38% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Lyft may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Lyft Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Lyft is 8445541297. 50% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 38% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Lyft may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Lyft mainly because of request for information, account, payments and charges.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Lyft is support@lyft.com. 74% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Lyft Website:
Lyft Help Center:
Corporate Office Address:
Other Info (opening hours):
Support Hours:
Monday - Sunday: 5:00am - 9:00pm (PST)
Fax:
Lyft Customer Service Reviews
One of the drivers Devita L Chatman (504)982-**** silver Lexus SUV asking riders for cash tips so unprofessional.
Not happy with your service and wouldn't recommend it to anyone after this horrible experience I'm very disappointed and need my belongings back ASAP
Nothing Lyft took money from my card and I didn't authorize it or order a ride who obviously never came to my house and I want my money that they refusing to pay bk
Never spoke to a persons to be able to cancel a pending charge on my credit card. Never agreed to it and will not recommend lift since no personal communication is available
How Good is Lyft's Customer Service?
Summary of Lyft Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Lyft?
Payments and Charges Question:
- “Was charged for a ride I did not take”
- “I need my receipts from last year also why was I charged a service fee? Your driver got lost & took me to the wrong location I need to speak with a live agent or will take my business elsewhere”
- “Money missing”
Request for Information Question:
- Very set dissatisfied about my experience with the Lyft driver Victor first off he came he picked me up to pick me up but he left me they had to send another Lyft driver to pick me up I called again and they sent him back out well if I'm sending him
- “I’m calling you about a report”
- “With holding funds from my checking account”
Account Question:
- “My account was closed”
- “Because my account is not active”
- “My Account problem , i need a help”
Cards Question:
- “Ex using my card on account”
- “Gift card issue”
- “It's declining my debt card why”
Product/ Service Question:
- “My xl is not working”
- “My lyft xl is not working”
- “Complaint against driver”
Activation/ Cancellation Question:
- “Cancel”
- “Cancel ride”
- “About the activation of my account”
Shipping and Delivery Question:
- “I didnt received my cash out”
- “Delivery”
- “To Make sure a ride is not coming since I did not verify due to cost”
Refund Question:
- “I haven’t gotten my refund yet”
- “Want my money back”
- “Refund for rides and compliant”
Website/ Application Question:
- “The app no worck”
- “My app is not working and I summited the paper also”
- “My application on hold and why”
Return/ Replace Question:
- “My keys is left in a ride and I’m calling the police now to report because the driver won’t return them”
- “Change my automobile”
- “The change the status”
Staff Question:
- “Can’t find a number for customer service, because my background check is not going through”
- “Customer service help”
- “Ride service”
Employment Question:
- “Not able to get my pay off the car”
- “1099NEC”
- “I need my w2 tax please”
Other Question:
- “Pago”
- “I need answers”
- “Mi ubicación de recogida no me sale”
Compare Lyft Customer Service To
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