Lyft Phone Numbers and Emails

Toll-Free Number:

  • (844) 554-1297
    Service Animal Hotline
Send Message

Customer Service:

  • (415) 767-5968
    Lyft Rentals (For Text)
  • (855) 865-9553

Lyft Emails:

Accounting/ Billing
Customer Service
Investors/ Franchasing
Jobs/ Career
Reasonable Accommodation
Opting Out of Arbitration (for Driver Claims)
Advertising Inquiries
Sales/ Reservations
Lyft Rentals
Press Inquiries
Claim Your Business
More phone numbers and emails Less phone numbers and emails

How to Contact Lyft Сustomer Service

How to Contact Lyft Сustomer Service

What is Lyft Phone Number?

The primary way to contact Lyft customer support is via their app or website. The company does not provide direct customer service email or phone number. They only provide an emergency hotline number (844)-554-1297 that you should only call in the instance of an accident, safety incidents, or citations. You could also fill a contact form on the Lyft website or contact them on their social media pages.

Contact Lyft Via the Mobile App

For in-app help, log in to your account and go to the Lyft Menu. Tap on “Help” and select the “Contact Us about any issue” option. You will be provided with prompts and at the end a contact form that you fill and submit. Ensure that you have the latest app version.

Make an Emergency Call On the Lyft App

Although you cannot call Lyft customer service directly from the app, you have the option to request them to make a 911 call discretely on your behalf.
Go to your Lyft app and at the bottom select “safety tool” then the “get emergency help” option. If you are a rider, choose the “Alert 911 silently” option. Drivers can choose “Select call from ADT”. ADT (a private security firm that has partnered with Lyft to offer safety support) will call your phone. If you don’t pick up they will go ahead to call 911 and share your location.

When you choose the emergency option you will hear the following:

Thank you for calling Lyft.

If you need immediate assistance from the medical, emergency, fire or policy personal, please hang up and dial 911.

We are improving the help we offer and and now provide customer support in the Lyft app.

No matter what you need Lyft team numbers are here to assist you. Contact Lyft support team through the Help section of Lyft app. Please select Help in your app and choose the type of support you need.

You can also contact Lyft online at

Contact Lyft Customer Service Via Website

Go to and scroll down to the bottom of the page. From the driver or rider menu, select Help. Choose the category you would like assistance with. You will be led through a number of drop-down menu prompts to clarify the issue. The last step will be to fill a contact form where you will provide your email address, subject of your issue, phone number, and category and description of the issue. You can also add an attachment and submit your query. Lyft will contact you either via phone or email.

Contact Lyft Customer Support Via Social Media

The Lyft customer service representatives are highly engaging on the Twitter customer support page (@AskLyft) and Facebook page. If you post your complaint on their Twitter feed, you will be requested to direct message with further details. There is no option to post a review on their Facebook page but most customers post their complaints as comments on the most recent Lyft post. Often, a Lyft customer service representative responds asking that you message them directly.

Contact Information

Lyft Website:

Lyft Help Center:

Corporate Office Address:

Lyft, Inc.
185 Berry St., Suite 5000
San Francisco, California 94107
United States

Other Info (opening hours):

Support Hours:

Monday - Sunday: 5:00am - 9:00pm (PST)


+1(866) 292-2713

Lyft Customer Service Reviews

1.5 / 5
Jeffrey S Uxr
Customer service

Terrible customer service I was charged for a ride immediately after I exited a Lyft ride.. Tried to contact Lyft to resolve the mistake and received a rude...

Read full review
Jeffrey S Uxr
Rude customer service representative

Terrible service App malfunction I was charged for a ride immediately after I exited a Lyft ride... Tried to contact Lyft about the mistake and received a rude...

Read full review

Summary of Lyft Customer Service Calls

01:13 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Lyft?

Payments and Charges Question:

  • “Charge me 80dollars for a ride i didnt order”
  • “To tell them that I'm paying cash not to charge my card”
  • “I was overcharged & Lyft will not resolve the theft.”

Account Question:

  • “Transfère account to pitsbugh pa”
  • “My account charge is in proccessing i was charge already”
  • “My account has been wrongly deactivated following a report with a rude rider.”

Request for Information Question:

  • “Need help getting a ride”
  • “About my account for activating”
  • “I need confirmation I have a ride tomorrow am”

Cards Question:

  • “My card was locked when I tryed to use it now it's saying I can't use tha card”
  • “You guys uploaded my $25 and now I can't get a ride I'm so frustrated with your company I shouldn't have to keep different credit cards adding”
  • “Card payment”

Activation/ Cancellation Question:

  • “I'm a driver and had to cancel and don't want it to be put against me”
  • “Deactivated account”
  • “Canceling”

Refund Question:

  • “Refund for untoken ride”
  • “REFUND”
  • “Need a refund”

Product/ Service Question:

  • “My Lyft rider's app is not working properly”
  • “My app ia not working”
  • “Lyft has me on hold rider broke my window”

Shipping and Delivery Question:

  • “I didn't get my cash out paymentDidn't get my pay out”
  • “My son is missing after ride he didn't get drop off”
  • “The driver never came”

Website/ Application Question:

  • “I lost my cellphone Please help on 3/31 with Lyft driver I cannot find the driver having problems with Lyft application.”
  • “Application not working”
  • “Having trouble with application”

Staff Question:

  • “Issues with ride service”
  • “Service dog”
  • “Rude driver”

Employment Question:

  • “I need my 1099”
  • “For a job”
  • “For becoming a driver”

Return/ Replace Question:

  • “Y'all keep over changing my card!!”
  • “Change area”
  • “Returning car early”

Other Question:

  • “Fraud victim”
  • “Lost Phone”
  • “Left phone inside lyft”


Lyft reviews and complaints

Lyft is ranked 43 out of 232 in Transport category

Area Served

USA, UK, Asia, Other, Europe, Worldwide, Canada

Payment Methods

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