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Contact Lyft Customer Service

Lyft Phone Numbers and Emails

Toll-Free Number:

  • (844) 554-1297
    Service Animal Hotline
Call customer service
Send Message

Customer Service:

  • (415) 767-5968
    Lyft Rentals (For Text)
  • (855) 865-9553

Lyft Emails:

Accounting/ Billing
Customer Service
Developer Platform
Investors/ Franchasing
Legal
Opting Out of Arbitration (for Driver Claims)
Sales/ Reservations
Lyft Rentals
applicantaccommodation@lyft.com
Reasonable Accommodation
advertising@lyft.com
Advertising Inquiries
press@lyft.com
Press Inquiries
Is this your business?

How to Contact Lyft

author avatar
PissedConsumer Reporter

The company does not provide a direct customer service phone number or email. However, in the instance of an accident, safety incident, or citation, you can call an emergency hotline at 1-844-554-1297. Note that the primary way to contact Lyft customer support is via their app or website. You could fill out a contact form on the Lyft website or contact them on their social media pages.

Yes, Lyft offers 24/7 customer service through various channels:

- Phone Support: in case of an accident or safety incident, you can reach Lyft's customer service at their emergency hotline anytime, day or night.
- In-App Help Center: you are able to access support through the Lyft app whenever you need by navigating to the Help Center.
- Email Customer Care: send your message directly to Lyft support via email, and the company's representatives will usually respond within business hours.
- Social Media: Reach out to Lyft on platforms like Twitter (@lyft) and Facebook (facebook.com/lyft).

Note that while these channels are available 24/7, response times may vary depending on the nature of your inquiry.

To get in touch with the customer care agents via the Lyft app, follow these steps:

1. Log in to your account.
2. Go to the Lyft Menu.
3. Tap on the "Help" button.
4. Select the "Contact Us About Any Issue" option.
5. Follow the prompts to get a contact form.
6. Fill out the form and tab "Submit."

If you experience difficulties contacting support or finding the form, ensure you have the latest app version.

Although you cannot call Lyft customer service directly from the app, you have the option to request them to make a 911 call discretely on your behalf.

1. Open the Lyft app on your mobile device.
2. Select the "Safety Tool" option at the bottom of the screen.
3. Tap the "Get Emergency Help" tab.
4. If you are a rider, tap the "Alert 911 Silently" button.
5. Drivers can choose the "Select Call from ADT," and ADT (a private security firm that has partnered with Lyft to offer safety support) will call your phone.
6. If you don't pick up, they will go ahead to call 911 and share your location.

Go to Lyft.com and scroll down to the bottom of the page. From the driver or rider menu, select Help. Choose the category you would like assistance with. You will be led through a number of drop-down menu prompts to clarify the issue. The last step will be to fill out a contact form where you will provide your email address, subject of your issue, phone number, category, and description of the issue. You can also add an attachment and submit your query. Lyft will contact you either via phone or email.

If you are a Driver, you can follow simple steps to chat with Lyft's customer care:

1. Open the Lyft Driver app.
2. Tap on your profile picture in the top-left corner.
3. Select "Help".
4. Choose the topic that best matches your issue.
5. Scroll to the bottom and tap "Contact Us" to initiate a chat with support.

Riders can chat with the Lyft customer service agents by following these steps:

1. Open the Lyft app.
2. Tap on the menu icon (three horizontal lines) in the top-left corner.
3. Select "Help".
4. Choose the relevant topic for your issue.
5. If further assistance is needed, scroll down and tap "Contact Support" to start a chat.

The Lyft customer service representatives are highly engaging on the Twitter customer support page (@AskLyft) and Facebook page. If you post your complaint on their Twitter feed, you will be requested to direct message with further details. There is no option to post a review on their Facebook page, but most customers post their complaints as comments on the most recent Lyft post. Often, a Lyft customer service representative responds by asking you to message them directly.

Lyft Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Lyft Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    94% phone 6% email
  • The best phone number to call Lyft is 8445541297. 50% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 38% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Lyft may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Lyft Website:

Lyft Help Center:

Corporate Office Address:

Lyft, Inc.
185 Berry St., Suite 5000
San Francisco, California 94107
United States

Other Info (opening hours):

Support Hours:

Monday - Sunday: 5:00am - 9:00pm (PST)

More contact details

Fax:

+1(866) 292-2713

Lyft Customer Service Reviews

1.6 / 5
Poor
Jelisa Prm
I had a problem, I accidentally hit the confirm button for a ride but cancelled it in 3 seconds. As long as I get my money refunded in 5-7 business days I'm happy. Continuing to love Lyft.

They are very professional and courteous. I been using Lyft for at least over 3 years and never had any problems that couldn't be resolved. Customer service is great.

Cephas Eku
Effective
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Always Satisfied the service that I have been getting from lefty since I use it every day to work is excellent. Thank you for the good work. Keep it Always.

Kylene Lco
Terrifying Ride
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I was traveling from Rockland County back to the Westchester Airport. The driver flipped out when he realized I was not a Democrat and suddenly went into a fit of rage calling me a white *** a racist, stole his country, if he had a gun he would go out an kill our president, over and over he said this.

He told me to shut the *** up when I suggested he calm down, he kept screaming and waving his arms around as if swinging to the back. Then he missed the exit and I thought I might be in danger. He was covered in tattoos,head to toe, front to back. Prior to his outburst, he had easily chatted away.

I learned all about him although some of the details were sketchy. I searched the Lyft app on my iphone trying to figure out what to do but I was only able to see the ride itself and the amount charged to me. He did turn around and go back to the airport and as soon as I got out of the car, I started texting the Lyft people immediately. I was very descriptive as to what had occurred.

I was concerned that this was a violent man who wanted to commit murder. There was a lot of back and forth and then they closed my account because their employee had made a report that I was a racist and had discriminated against him. WTF! More back and forth.

I then spent 55 minutes on the phone with another representative who in the end told me he could not do anything for me because I had already communicated with someone else! I now had 2 reference numbers. I should say the original person offered me a $5 reduction in price for my trouble. I wanted a full refund as you can imagine.

I spoke with the Westchester County Police who then sent me to the Secret Service. I read them the whole correspondence and offered access. This morning Lyft sent an email reactivating my account and the original person I texted with asked me if she could answer my concern. This was not at all what I expected.

I worried for the people I had visited with in case this fellow went back to the pick up point. It was an awful experience, I was quite shaken and surprised as to how they responded.

Pamela P Gxb
Mostly the experience
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Very expensive! They charge the rider for the cars insurance, NO!

I would not recommend this service. Sad

How Good is Lyft's Customer Service?

Katherine S Jjh
Katherine S Jjh
Feels Disappointed | Jul 06, 2025

You can't reach anyone I want a refund

Read full quote
Freddy Xfg
Freddy Xfg
Feels Disappointed | Jul 05, 2025

I do not believe there is no such thing as customer service for Lyft or any such service whatsoever made easily available to even their employees.

Read full quote
Maleeah Nic
Maleeah Nic
Feels Satisfied | Jul 05, 2025

Still pending. Guy I spoke to was nice and assured me that he would pass along my issue, and that then i sould hear back

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Arnold P Lbe
Arnold P Lbe
Feels Disappointed | Jul 04, 2025

Worst ever, believe Ryders word, when some people is doing this not to pay fare. Even with your proof they will still believe a Ryder with only alleged claims.

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Carlin Mua
Carlin Mua
Feels Disappointed | Jul 02, 2025

Tried a number of times to get my questions answered doing different otherCommunication to Lyft transportation

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Shelita Atg
Shelita Atg
Feels Disappointed | Jun 28, 2025

The drivers drive too fast, hard hitting brakes and bumps. I have to use this service for 2 more weeks and i hope i never have to use it again.

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Summary of Lyft Customer Service Calls

380K TOTAL
CALLS
01:42 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Lyft?

Payments and Charges Question:

  • “Over charge”
  • “Fraud”
  • “Having a charge dispute”

Request for Information Question:

  • “Help with gift card that isn't working!”
  • “I have a question”
  • “Update my personal information”

Account Question:

  • “I was told u take me home im disabled”
  • “I can't get acces off my account”
  • “I can't login i need to work please help me”

Cards Question:

  • “Card charged for no service rendered”
  • “I gave a gift card that was not received”
  • “Problem paying with card”

Product/ Service Question:

  • “Complaint”
  • “Was involved in an accident with one of your drivers I was a passenger and my coworker”
  • “I have a complaint”

Activation/ Cancellation Question:

  • “It says ride cancelled but my driver already picked me up”
  • “Cancel monthly subscription.”
  • “Deactivated account”

Shipping and Delivery Question:

  • “I didn't get my Lyft and it take 3 minutes to wait”
  • “The driver never picked me up this morning. I called his phone several times and he said that he was on his way and never came”
  • “My Lyft never came to pick me up I'm stuck but my money was taken”

Refund Question:

  • “REFUND”
  • “I would like a refund cause the Lyft driver canceled the ride”
  • “Overdue Refund”

Website/ Application Question:

  • “Install app driver”
  • “Application information”
  • “Application”

Return/ Replace Question:

  • “Tax return”
  • “Need a full return driver pulled of on me and cancelled”
  • “I will to change my information car”

Staff Question:

  • “Rude driver”
  • “Talk to customer service”
  • “Service schedule in Puerto Rico”

Employment Question:

  • “Payroll”
  • “Rides for Job interview”
  • “My job block”

Other Question:

  • “Lost my phone”
  • “Accidentally tip”
  • “Lost Phone”

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