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Beware of a Lyft driver scam! Happened to with Quinton, a driver in the Dallas/Fort Worth area.

I am a long time customer who uses Lyft often for work. I took a ride from the DFW airport to a hotel for a conference, where I met our company CEO for dinner. I sat on the passenger side of the Lyft. Quinton (who was also not wearing a mask, which goes against their policies) filed a damage claim for dirt in the car.

He shared generic photos of some dirt scattered on the driver side of the car, which I didnt even sit on. I only had one small carry on which was in the trunk.

I immediately provided photos of the outfit I was wearing, which can be confirmed by airport security footage and hotel video footage. It can also be confirmed by our CEO who met me when I arrived, and the hotel staff who Ive spoken with about these erroneous accusations. Despite all of this evidence Lyft continues to send generic responses.

They also refuse to provide steps for filing a formal complaint against the driver.

Im shocked that this issue has gone unresolved. Any rational person knows its highly unlikely to come off an airplane covered in dirt, and video and photos confirm this. Seems like the driver was hoping to get a quick payment since he knew I was on a work trip. This blatant lie and malicious behavior should be unacceptable.

Im shocked Lyft has allowed it. Work travelers beware, do NOT use Lyft!

User's recommendation: Beware of driver scam!!

Monetary Loss: $20.

Preferred solution: Price reduction.

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