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Update by user Sep 10, 2021
All I see is a bunch of POS a-trolls who are butt-hurt by proxy for a company that was okay with an employee who was okay with not having the decency to even pretend to be a professional. She could've told me it was stolen.
I wouldn't have known better. Instead, they basically said she was unprofessional, and there was nothing I could do about it. That's the principle and the point. Luckily, I have much smarter people with better lives, as evidenced by the fact that this is what is clever to them, to set me straight on what I should expect and accept from a business I am paying to, among other things, care...or pretend to.Whatever.
Have fun. Buh-bye.
Update by user Sep 10, 2021
Wow. What a bunch of *insert expletive here*.
I gladly admit I made a mistake, but for her to never even care to respond? This is customer service? For the company to throw the same form letter at someone with an issue?
This is why they can all get away with it. I hope you all get the service you deserve.
Update by user Jun 13, 2021
Last I heard was about three weeks ago. I got the same form letter garbage, through the BBB complaint I lodged, turned it down, saying that my question was about whether that person was still employed by Lyft, and I haven't heard a thing since. The BBB was as worthless as Lyft.
Original review updated by user May 15, 2021
Lyfted to Purgatory
I took a Lyft from an eyeglass place to a Wal-Mart, at around 1:30pm EST on Monday, May 10th. The driver, Mayra, was cordial, though neither of us spoke much.
I made the mistake of leaving my only phone in her car.
A Wal-Mart employee let me use her phone to try to contact Lyft.
The conveniently had no number for me to call, to speak to a person.
I wound up using that person's phone to book another Lyft to get home.
After I got home, at about 5p, I got a reply from a Lyft employee named Elena, letting me know that she had forwarded my email and street addresses to Mayra, with a request for contact.
The next day, around noon, I sent another email to inquire about my phone, as I still Hadn't heard back from them.
Elena responded that she'd reach out to Mayra again.
I replied that the drive could at least let me know if she had my phone, as I needed it for work, & it had all my info in it.
I had to get a new phone, to log into work, on the same day; emailed such by 3:18pm EST, stating that I still wanted the old one back, and that they could call me now, if necessary.
The response, by around 5:47p EST, was that they were unable to reach the driver, and that Its important to note that drivers are independent contractors and are not required to keep in direct contact with us, and the email also contained some link that didn't work.
I responded, letting them know that this was unacceptable, and that I wanted a supervisor, if the driver were still allowed to make money working for them after such behavior.
I also mentioned legal action.
I received my last response, from a Melisa, at about 6:44, which was a de facto shrug, stating that the driver had been unresponsive, and that they were unable to take any further action, but would let me know if they heard anything.
My final email to them mentioned that that reply hadn't fully answered my question, and that, if I didn't receive a meaningful reply, I'd be posting about all of this, names included, so everyone would know about their service.
It has been radio silence ever since. As far as I know this child I still employed by Lyft, making money; not even bothering to respond to situations such as this one.
Product or Service Mentioned: Lyft Customer Care.
Preferred solution: Let the company propose a solution.
Lyft Pros: Better than walking, Kind of.
Lyft Cons: Customer service.
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