Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Never again!!! When the driver collected us, he passed the entrance to the driveway and almost passed to exit, and he pulled on the side of the street, this was a morning after a rainy night, so naturally the street was mucky.

We walked to the car from the driveway which is covered and was not wet or had no dirt. I later received an email with photos saying that I had been charged $30 for damage. The photos show the dirt off our feet on the car and we were being charged for that. There are 2 problems I have with this, if the driver had pulled into the driveway, we would not have this problem and I sent pictures to LYFT to support my claim.

Secondly, am I supposed to walk with a portable shoe wash to ensure that no dirt from the bottom of my foot gets on the car? LYFT refuses to refund me, I will not be using them again!

Reason of review: Pricing issue.

Monetary Loss: $30.

Preferred solution: Full refund.

I didn't like: Being charged because i had dirt on my shoes.

Company wrote 0 private or public responses to the review from Jul 24, 2017.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like