Skip to content
Write review For Business
  • Login
This month the number of Lyft customer service requests is much higher than usual.

Ask Community about Lyft

Advertisements
0 symbols (min 5)
Submit answer
Lilit A Ohm
Verified Reviewer

I'm curious about how to cancel a Lyft ride

Top question

I'm curious about how to cancel a Lyft ride. I tried searching for instructions on how to do it myself, but I couldn't find them.

Can you please explain how to cancel a Lyft ride? I appreciate your help.

See more
0
1 comment
Jack Nolan

Auto Expert


To cancel a Lyft ride, follow these steps:
1. Open the Lyft app and go to your ride details.
2. Tap on the "Edit Ride" option.
3. Choose “Cancel Ride.”
4. Select the reason for cancellation from the provided options.
5. Confirm the cancellation by tapping on "Cancel Ride" again.
6. You'll receive a notification confirming the cancellation.
Remember, cancellation fees may apply depending on the time of cancellation.

0
View
Cancel
Maggie Grant

Lyft driver took a longer route. Can I get a fare adjustment?

They completely ignored the GPS and the price ended up being double the estimate. I'm wondering if Lyft actually fixes these things.

See more
0
2 comments
james F Cpa

Lyft has a preset amount, sounds like your driver put his taxi hat on. I would complain to Lyft.

0
Tiffany A Min

I tell them a shorter route if I know one , but I think that's why they attach additional fees I think because they assume you might not be aware .

0
View
Comment
Cancel
Rain Xmu

Friday 21 book a ride and they canceled three or 4 times and they changed me how do I get my money b...

Friday 21 book a ride and they canceled three or 4 times and they changed me how do I get my money back

See more
0
1 comment
Andy C Bim

Good Morning, I need an update on the request for missing items inside of a lyft car. Please call me at: 786-879-****

0
View
Comment
Cancel
Andrea C Toq
Verified Reviewer

I was charged $21

I was charged $21.37 as a tip without authorizing any tip on a ride with Alexander on 3/8/23. How do I get a refund for a tip I didn’t authorize?

See more
0
1 comment
Patrick P Vfx

Why I don’t get 1000$ bonus after 120 ride because the tell me after I finish to make 120 ride I’m going to have 1000 bonus but I’m finish I don’t see text or email to say I’m going to have it

0
View
Comment
Cancel
Svetlana K Gfd
Verified Reviewer

Left jacket in the taxi

I had ride 09.04 with my family and left jacket in the car . Names my driver Navruz. Could you help me ?

See more
0
1 comment
Guest

I left my phone in Lyft this morning around 6am driver was Samuel tag number 5542 I think I was picked up from 3244 North Fulton avenue building G5 was taken to eagle hall 646 means dr if you can return the phone to my home my name is Judy king 3244 North Fulton Avenue Hapeville Ga Just put it in a bag and hang on door please please my email address is judyking632@***.com

0
View
Comment
Cancel
Jakiyah Dzr

Can you get a Lyft to do small move from one destination to another 10 min apart if a bigger car allows

Can you get a Lyft to do small move from one destination to another 10 min apart if a bigger car allows -College campus one dorm to another

See more
0
1 comment
Lana S Bab

Anything you can fit in the trunk u can take with and depending upon the driver they may allow u to put stuff in the back seat and possibly u sit up front with them

0
View
Comment
Cancel
Tiffany C Uug

How Dow I owe you Lyft money on my ride

I been looking at my bank account and Lyft driver have been paid ,and my card 4165 Have Temporary Authorize hold

See more
0
1 comment
NAOMI G Uuk

I know that's frustrating, but from my experience as a Rider the TEMPORARY HOLD AMOUNT will be removed usually within 3 days! Lyft policy states this is done to secure payment! You should later only see yur TRIP Total Charge! So be patient as you monitor your account. Hope this info helped to ease your concern.

0
View
Comment
Cancel
Gabriel V
Verified Reviewer

How do I find out who took a ride with my info!???

Someone used my info to call for a Lyft and it wasn’t me!!!! I want to know the location of the pick up !!! Like what state ???!!!!!

See more
0
1 comment
Maggie Grant

Travel Expert


Your question is rather specific. Such information is not usually provided to the third person. However you may try contacting Lyft customer service. You can reach them by phone at 631-201-5938.

1
View
Comment
Cancel
Aliyah H Xvw
Verified Reviewer

How can I get my refund

I’m looked at my card and it said y’all took 47.00 on the 16th of February and I never used my card that day and on the 14 you guys took 27.00 I really would like my damn money back now thank you!

See more
0
1 comment
Maggie Grant

Travel Expert

According to the Lyft Help page, if you did not take a ride, this is an authorization, not a charge. Lyft uses temporary authorizations to confirm your payment method. The authorization will never actually process but may show as "pending" on your bank statement.
If you see a pending amount, your card issuer will remove it typically within 5-7 business days, and your card won't actually be charged.

0
View
Comment
Cancel
Chauncy A

How i get my money back

I only took two ride,but it say pending charge on my card from lyft

See more
0
1 comment
Maggie Grant

Travel Expert

According to Lyft Support, if you were charged but never took a ride, this may be an authorization, not a charge. Lyft uses temporary authorizations to confirm your payment method. The authorization will never actually process but may show as "pending" on your bank statement.
If you see a pending amount, your card issuer will remove it typically within 5-7 business days, and your card won't actually be charged.

0
View
Comment
Cancel
GINO M Dng
Verified Reviewer

HOW CAN I GET A COPY OF MY 1099-NEC

(1. NEED MY 1099-NEC TO FINISH DOING MY TAXES.

(2. FROM WHAT DATE DID I START DRIVING AND STOP DATE?

See more
0
1 comment
Maggie Grant

Travel Expert

According to the information provided at irs.gov, you cannot file the 1099-NEC Form that you print from the IRS website. To order this Form, you should go to irs.gov/forms-pubs/about-form-1099-nec.
As to due dates, you should file Copy A of the Form with the IRS by January 31, 2022. And you should furnish Copy B of this form to the recipient by January 31, 2022.
If you have questions about reporting on Form 1099-NEC, please call the information reporting customer service site toll free at 866-455-7438.

0
View
Comment
Cancel
Lavette K

Where is my ride?

See more
0
1 comment
Maggie Grant

Travel Expert

According to Lyft Support, you may request rides in the app once you’ve downloaded the Lyft app and created an account:
  • Tap ‘Search destination’ and enter your drop-off location;
  • Select your preferred ride type. You can learn more about different types of rides at Lyft ride modes overview;
  • Tap ‘Select Lyft’;
  • Confirm or change your pickup location before tapping ‘Confirm and request’.

If you had an issue with your ride and would like to request a price review, tap 'Request review' at the bottom of the receipt.
For further assistance please contact Lyft Customer Support by submitting your request on the company website.

0
View
Comment
Cancel
Kameron J Xbx

Do you guys run with there is a ice storm warning?

See more
0
1 comment
Guest

Yes the drivers have magic cars with heated spiked tires that allow them to do what no mere mortal can. Hope this helps.

0
View
Comment
Cancel
Mitchell D Uch
Verified Reviewer

How do I get the name of a driver I road with?

How do I get the name of a driver I road with? I left my phone in the car.

I have every lyft receipt I've ever gotten but, except his? And it's the only 1 that matters.

All my credit card info is on that phone. The phones number is 909843****.

See more
0
1 comment
Maggie Grant

Travel Expert

According to the Lyft help section, all rides with the rides' detailed information as well as the drivers' names should be available in the app.
If you do not see your ride in the app, please contact the Lyft customer care team for assistance via the support form at help.lyft.com. You may need to provide the following information:
  • requesting passenger's name;
  • date and time of the ride.

0
View
Comment
Cancel
Dhan R

Can I get W2 form

When I get my W2 form

See more
0
1 comment
Maggie Grant

Travel Expert

According to the Lyft support section, tax info for the 2020 tax year should be available in a 'Tax Information' tab in your Dashboard by January 31st, 2021.
If you need to update your tax info with Lyft, go to the 'Payout Information' tab in your Dashboard.
Lyft support also states that since drivers are classified as independent contractors, they do not get a W-2 from Lyft. All drivers get an Annual Summary, as long as they have earnings in 2020. Some drivers may qualify to get a 1099 form from Lyft.

0
View
Comment
Cancel
Victoria V Rwj

I was charged 3 times on 11/30/20 for rides I did not make today. I want that resolved.

$19.38 at 9am, $19.37 at 2pm and 16.63 at 9am. All on this dayb11/30/20.

I didn't not leave my house and/or take these rides. I want my account credited.

See more
0
1 comment
Debra N Xuu

I'm in the same boat, how nice- no way to call any one. Did you get your refund? I lost out on making time and a half at work, got a point and was charged 48.00 from Lyft. They will never get any business from me again. Be sure to tell everyone as I have done. Give them the rating they deserve

0
View
Comment
Cancel
Emmanuel B Wfj
Verified Reviewer

Can we drive in other states with Nevada Business License?

I'm a Lyft driver based in Las Vegas NV. I was given a trip to Crompton, CA last week. Am I allowed to drive riders in California or other states from a Lyft booking having a Nevada Business License and Clark County Business License only?

See more
0
1 comment
Maggie Grant

Travel Expert

According to the Lyft help section, you can only have one driving region on your profile, but you may be able to drive in different states.
To get more information about the Lyft services, please contact the Lyft customer care team by phone at (855) 865-9553 or via the company's social networks.

0
View
Comment
Cancel
Nyaja M
Verified Reviewer

How do I get my refund

I paid a Lyft 152 dollars yesterday but they took my money and never came

See more
0
1 comment
Guest

I called Lyft for a ride he came to pick me up but he didn’t stop I even waved him down during the same time I was charged again I was charged 2 times within minutes apart please advise.

0
View
Comment
Cancel
Tiffany R Zxf

Can I get a round trip

Can I get a roundtrip

See more
0
1 comment
Maggie Grant

Travel Expert

According to ride.guru there is no formal round trip option on Lyft. However you may try to:
  • Open the Lyft app and enter your pickup address.
  • Enter your destination address, select the “+” symbol next to the destination.
  • This will allow you to enter a 3rd address. Enter the same address as step 1.

0
View
Comment
Cancel
Elton C Kmb

How can i get a refund i never caught a ride

I never got in a ride and it never said a driver was on the way and i cancel it but it charge my card

See more
0
1 comment
Maggie Grant

Travel Expert

According to Lyft refund policy in order to request refund, you should:
  • go to the Lyft app,
  • click the Menu icon,
  • click Ride History,
  • find the ride and tap it,
  • click “Get Help”,
  • select the issue that applies to your ride. Some contain a “Dispute fare or charge” button.

0
View
Comment
Cancel
Load 445 more conversations

Need Advice from Real Consumers?

Ask consumers like you for honest recommendations and tips, or share your own experience to help others.

Ask community

Top Contributors

Andre L Pvo
Andre L Pvo
20 helpful comments
Scot Ybp
Scot Ybp
17 helpful comments
Harry S Rpn
Harry S Rpn
11 helpful comments
Trey P Cpr
Trey P Cpr
10 helpful comments

Community Stats

17.7K
Conversations
20.6K
Comments
93.2K
Members
Lyft
Reviews Contacts Community