Joseph G Iqc

Payment

An outdated credit card was charged for my ride earlier today, even though I made the change on the app before the ride ended. I want to make sure the driver gets paid and that you are paid. Joseph, Restating The Narratives!
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Preferred solution: Correct credit card charged

Jasmine W Zpt

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REFUN

Lyft - REFUN
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Good morning. I requested a ride on Thursday at 5:07 PM, going to a restaurant in Virginia Beach.

My ride came, but she went to the wrong address. I tried calling and also texting my Lyft driver through the app, but she never picked up or even responded to my messages. I called her 10 times and texted her 5 times, still with no answer. I had to cancel the ride because of her negligence.

I am requesting a full refund, including the five dollar fee that I had to pay because this was not my fault.

This was her mistake for not paying attention. Now, as I've said before, I had to cancel, so I'm searching for a full refund, including the five dollars and however much the Lyft was because it's not showing that part.

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Loss:
$24

Preferred solution: Full refund

User's recommendation: Go through the correct address

Kim R Yto

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Verified Reviewer
| map-marker Watertown, Connecticut

I was robbed by Lyft for $21 trip. They charge me $77.

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I was robbed by Lyft for $21 trip. They charge me $77.
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I was robbed by Lyft for $21 trip. They charge me $77. - Image 4
I was robbed by Lyft for $21 trip. They charge me $77. - Image 5
Theyre lying thieving bastards They robbed me of $50 extra from my original fair which was $21 and they charge me $77 with no validity whatsoever
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User's recommendation: Nope

Tammy W Ojm

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Over payment

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Lyft - Over payment
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Not the first time ive used the company to travel to the same place i did this night. The cost was to be 23.99 same as all the other times.

We got our ride and after being dropped off at our destination my account was charged 70$ tripple the normal cost we are charged. When we ordered it online it was supposed to cost 23.99 so it costing 70$. I ended up walking from surrey to tsawwsen as the busses had stopped going that far. Not wanting to stay outside over night i started my 3.45hr walk.

having a heart condition and it raining i never expected to walk that far as i had enough for lyft to my destination and back until i was charged 70$. I WILL NEVER USE LYFT AGAIN.

TOO BOOT I WAS SUPPOSED TO HAVE A 50% DISCOUNT... TOTAL BS

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Loss:
$50
Cons:
  • Over charges

Preferred solution: Full refund

User's recommendation: Try uber its cheaper and less issues

Alayiah Afe

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Verified Reviewer
| map-marker Portland, Oregon

Sobre un cliente se bonito mi carro

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Lyft - Sobre un cliente se bonito mi carro
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mil pagasajero Delaware la tercera fila Delaware atrás se vomita mi carro y huele muy feo y el día de hoy no trabajArkansas por no aguanto el olor de vómito no puedo trabajar en escomo csegundoicionortees por favor hagan algo para que me limpien mi carro y así pueda trabajar
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User's recommendation: Que no tomen mucho

Marshal M Kkq

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Charges

Lyft - Charges
Lyft - Charges - Image 2
Lyft charged me three times for two fares, and I would like a refund for the extra money that was taken from my account because it caused an overdraft.
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Loss:
$42
Pros:
  • Nice affordable ride
Cons:
  • Take forever to pick you up and overcharge you triple times

Preferred solution: Full refund

1 comment
Fipos

Okay

Jennifer G Ptd

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Driver Never Picked Me Up and Collected Fare

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Lyft - Driver Never Picked Me Up and Collected Fare
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I traveled to Miami and requested a Lyft at the airport. I travel through this airport very frequently so I am aware of where to be in order to meet the driver.

The driver arrived in the departures portion of the terminal and despite my multiple attempts of communicating with him through the app to get him to come to the ride app pickup location, all he said was 'ok.' He then parked in the departures area and sat there until my time pick up time expired. He then drove away, logged the ride as 'picked up,' and drove the route to my destination and collected the fare, without me in the car.

I had to take a taxi to get to my customer meeting because I couldn't schedule another ride at the same time that trip was 'active.' Lyft has refused to refund this charge because the driver says he completed the ride! I have been a long time Lyft user, until now, I will be switching to Uber.

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Loss:
$89

Preferred solution: Full refund

User's recommendation: Lyft customer service is horrible. Think twice before booking because you have no recourse should something go wrong.

1 comment
Guest

I know I was charged 71.68 for a ride that was 14. 00.

They switched drivers and took out 71.68 for a 5 mile trip. No inclement weather.

Horrible Customer Service. /he worse I ever seen!

Resolved
Redouane E Mez

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Resolved: Background check

Lyft - Background check
Lyft - Background check - Image 2
Updated by user Apr 16, 2024

Company fixed the issue and I have been provided with apology. Nice service thank you so much

Original review Apr 09, 2024
My report in court is dismissed but my Background check is taking long time please i need back to word
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Pros:
  • I like lyft

Preferred solution: Deliver product or service ordered

Benedicta I Vfa

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Fraudulent ride and charge on my account.

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Lyft - Fraudulent ride and charge on my account.
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Lyft - Fraudulent ride and charge on my account. - Image 3

Rafael with the plate number TZJ2861 was supposed to pick me up at 12710 Brant rock Dr. in Houston, Texas to United States postal office.

A minute before his acclaimed arrival to my street, I was already outside and I waited with my infant. When I didnt see him, after a minute, I texted him twice and since there was no response, I called him, but to my greatest surprise he didnt pick my call.

He then started the trip and arrive without picking me. I was charged 7.39.

I want my money back in peace.lyft has charged me several time for wait time without me waiting on the way.

Each time we experienced traffic, Lyft, you charge me for it. Why?

I want all my money back!

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Loss:
$7

Preferred solution: Full refund

User's recommendation: Rafael and his like should be fired. They are tarnishing the image of Lyft. Unnecessary charges on customers account should stop too.

1 comment
Janiya Etd

The fact that you want someone fired shows how DISGUSTING you are.

Anonymous

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Verified Buyer
| map-marker Chicago, Illinois

It bed

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Lyft - It bed
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Lyft took some money out my account I didnt send a Uber wen I check my bank card I been taking out from Lyft
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User's recommendation: Good customer

Hamza t Njc

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| map-marker Washington, District Of Columbia

Hey their is no reaction with my account

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Lyft - Hey their is no reaction with my account
Lyft - Hey their is no reaction with my account - Image 2

Are you doing? I applied like a candidate recently like almost 2 months I submitted all documents they need when checkers has sent.

The report was clear but has no my driver license so leave it unable to identify my identity so I send them bills and stuff like that with Customer services like Support team and he didn't react with me so now I have the same problem.

I know I am qualified I have no problem but check it when I talk to them. They said to me they cannot run for me background check again without organisation they can get order from Lyft not from me when I talk to lift team they said to me, your account account is suspended for no reason that's not my fault I didn't I did my best I sent all my documents, so the mistake that happened I'm not responsible for so when I talk to them no one gave me reason behind that the unable to talk to me, I sent to them my bills, everything so many prove to approve myself, but they refuse to react to make any action the situation Thank you so much

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User's recommendation: My recommendation for future to be very flexible with customers and candidate at the same time to be very professional so small things to be a problem between in between so it's really problematic if something and complete have to take a reaction or two do another process to solve the problem, but this is somebody for no reason for me. He doesn't make any sense. Anyway I'm not going to involve the policy of company but I try to say something logical thank you so much guys. God bless you

abdikadar o

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Verified Reviewer
| map-marker Minneapolis, Minnesota

Question.concerns

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Lyft - Question.concerns
I get problem my Lyft ride this month. I didn't received this month my free ride and I don't know why
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Raheem W Ggg

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Application on hold

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Lyft - Application on hold
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I have my updated license and Im trying to get my application off hold Ive been to my states MVA to get my license changed and updated to acceptable for the review process and looking for a result is the matter soon as possible please and thanks a lot hope to hear soon .
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Eduard T Ais

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Verified Reviewer

Account was blocked

Lyft - Account was blocked
Good evening. I have a question. I want to work as a lyft driver, but when I sent all the documents you need, you blocked me. The argument was that I changed my name. But I did not change my name. My phone number is: 786-210-**-** and this number is registered in my name: Eduard Tobilko. Can you double-check everything and correct this mistake? If necessary, I can provide you with all the evidence that this is my phone number.
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Marilynn J Dtd

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Overcharged

Lyft - Overcharged
Lyft - Overcharged - Image 2
I was overcharged for a ride that was canceled by Lyft $18.79 it told me to try back again and it charged me $18.79 so it shouldnt have never charge me for ride due to the fact the booking never went through when I tried to book ride. I am asking for full refund back of $18.79.
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Loss:
$19
Pros:
  • Being able to get rides to destination
Cons:
  • I keep being overcharged

Preferred solution: Full refund

Orva Zfu

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Verified Reviewer
| map-marker San Jose, California

Unable to contact lyft or log in to app

Unable to contact lyft or log in to app
Unable to contact lyft or log in to app - Image 2
1)i am long time user of lyft app 2)i took a ride to a destination. 3)suddenly i am asked to log into the app and asked to provide a phone number to get a sign in code. 4) i provide my phone number and get the code. 5) i receive a 6 digit code which i then apply 6) I immediately am told that No matching phone number or code found (see screen shots) 7) i try logging in via an email address and end up in the same situation. 8) i try to find a phone number to contact Lyft and end up at pissedconsumer.com where i am posting this. 9)i had to go home using uber
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Pros:
  • Usually no issues
Cons:
  • Cannot log into account as described in the review
  • Unable to call support

Preferred solution: Investigate and fix the problem

User's recommendation: keep an uber or other app ready and beware that if you cannot log in to Lyft through normal channels do not bother with lyft anymore

Lyft FAQs

Winnie Murugi
Winnie Murugi
PissedConsumer Reporter

Lyft is a ridesharing company that specializes in auto lease, bicycle-sharing, and meal delivery in the United States and Canada. The services are accessed via the mobile application.

Lyft FAQs

To start using the services, a user should install the app and create an account having stated some personal information and credit card or e-commerce payment system details. After the service is completed, drivers and customers may rate each other. Lyft provides standard vehicle insurance.

The ride price depends on the ride route, type, availability, and demand. When entering the pickup and drop-off locations in the Lyft app, it should show the estimate of what your ride will cost. You can also use Lyft’s fare estimator on their website to get a fare estimate.

To delete your Lyft account, you should go to the Lyft website, log in, and submit a request in the ‘Delete account’ section. You will need to select a reason for your account deletion request. The request can be handled within 45 days. Once deleted, the account cannot be restored.

You can earn free rides provided you refer friends or family members to use Lyft. Find a referral code in the ‘Free Rides’ section in your Lyft app and ask your friends to use it when they create a new Lyft account. Lyft also offers different discounts and promo codes.

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