Lyft

*** has driven for Lyft for nearly 10 years. He is always available in the late evening, when no one else is available in ***, ***.

He is 64 years old and well established in the community. He also has four daughters that are all in their 20s and has raised them properly in the church. He’s a man that can be trusted without question. However, after he had given a ride to a young 18 year-old black girl about two weeks ago at around one or two in the afternoon, she contacted *** and made terrible false accusations about her driver.

The Ride was a round-trip to a beauty store to purchase some hair in order to get her hair done. When the business was closed, she took a round-trip and got nothing from the store. Apparently, she immediately contacted ***, after the ride and accused *** of touching her and making other inappropriate comments, that has led to his deactivation from the app. They say it is pending appeal, but they have not gotten back to Bill in over a week.

She absolutely is not to be trusted over a man that serves the community. Has worked in the Funeral Home for years, and is now retired. He has four daughters that are well educated, and working in the community. This young lady who was dressed very provocatively new 100% that LYFT would refund her ride cost if she just said something negative about the Ride.

Well, instead of just saying, he was speeding or driving reckless, she just decided she would try to ruin his life with her accusations, which has caused him to lose access to the app and be deactivated forever. *** has had to contact an attorney to file a civil action against her, and complete a police report who is investigating the matter. Meanwhile, he still cannot drive for LYFT, while he still has a daughter in college.

This has deeply affected his mental state, his financial state and has ended his opportunity to earn money needed to survive. *** not only makes himself available, when no other drivers are working late at night, but he also helps young people with complementary Driving Lessons, with their parents permission at a local church parking lot.

Elderly female with [PERSON_NAME]. Lyft driver, [PERSON_NAME], became irritated because I asked if he could park closer to the entry door, as I was going to mail a letter.

Paid for round trip—home, post office, back home. It was hot, so I guess he preferred a spot in the shade? He moved a bit, but still not to the nearest available spot, which admittedly didn't have shade from a tree. Reasoning he could have let me out, and then found a spot in the shade.

But I guess he didn't want to risk losing a shady spot. So, when he 'placed' my [PERSON_NAME] at the car door, I got out and started trying to walk. He was clearly annoyed. When I came out, he was gone.

I looked around because I couldn't believe he left me there. When I called Lyft, the representative actually told me, 'you are home,' as if I'm so old and disoriented that I couldn't recognize the post office from my home. After convincing her that I was, in fact, still at the post office, she then switched, saying, 'driver waited five (5) minutes before leaving.' So, now, in addition to not recognizing where I am, I can't tell time. Her next resolution was condescending at best, 'Okay.

We'll make sure that that driver never, ever picks you up again. Have a good day.' I had to call back! Still stranded, having paid for fare back home. I was then told that I needed to schedule a return ride home.

When I asked about my having already paid for the return fare, all I could make out, as the representative's voice became garbled, was 'notify.' So, I had to schedule and pay for a ride home. If that weren't bad enough, it got worse. New driver, [PERSON_NAME], pulled up. I waved to him to let him know I was there.

He waved back, and I thought he was indicating he saw me and was driving to the side of the street where I was. I watched him, hazard flashers still on, drive to the traffic light. Still thinking he was trying to safely turn around, I watched him drive away. And then, a new driver was assigned.

This was, with handicapped plates, who actually brought me home. Unfathomable as it seems, I guess riders with foldable walkers and disabilities aren't welcome with Lyft drivers.

To Whom It May Concern,

I am writing to formally request a review of a complaint that resulted in my Lyft account being suspended following a ride on June 5 at approximately 5:23 p.m. from *** to ***

I have been a loyal Lyft customer since 2014 and have consistently chosen Lyft as my preferred rideshare provider.

I have never before had an issue of this nature.

On the evening in question, my girlfriend and I were returning from a day at the lake. We were both wearing swimsuits and, like many couples, we kissed and showed affection during the ride. At one point she sat on my lap briefly. However, we absolutely did not engage in any sexual activity in the vehicle, nor did we damage the driver's car in any way.

Later that evening, my girlfriend realized she had left her phone in the vehicle.

We contacted the driver through the Lyft app, and he agreed to return the phone the following day. Although he arrived approximately an hour and a half later than the agreed time, we were grateful to have the phone returned.

During the return, however, the driver insisted that we pay him a $100 tip for bringing the phone back. Feeling that we had little choice because recovering the phone was important, we agreed.

Later that same day, when attempting to use Lyft again, I discovered that my account had been restricted. After contacting Lyft Support, I was informed that the driver had reported that we had engaged in sexual activity in his vehicle and had left bodily fluids, resulting in a damage claim.

The representative shared photographs that the driver submitted.

One photo showed my girlfriend sitting on my lap, which is accurate. Another showed what the driver claimed were bodily fluids on the seat. This accusation is simply false.

The location shown in the photograph is directly where I had been sitting. Given that I was wearing only swim trunks with no metal buckles or anything that could have caused damage, and considering where the alleged evidence appears, the claim does not make sense.

I firmly believe the photographs were staged after the ride.

Additionally, during our trip the driver repeatedly complained that the fare was too low for the length of the ride. Because he spoke very little English, communication was difficult, but it was clear he was unhappy with the amount he was paid. Given the sequence of eventsincluding his demand for a $100 tip to return the phone followed shortly thereafter by a false damage reportI believe this claim deserves further investigation.

I have attached the photographs that were provided to me by Lyft Support for your review.

I respectfully request that Lyft:

Conduct a full investigation into this driver's damage claim.

Remove the false allegations from my account.

Reinstate my Lyft account so I may continue using your service.

Reverse any damage-related charges or provide appropriate account credit, as no damage occurred.

I have always respected Lyft drivers and their vehicles.

While my girlfriend and I were affectionate during the ride, we did not have sexual relations in the vehicle, nor did we cause any damage whatsoever.

Thank you for taking the time to review this matter. I appreciate your consideration and look forward to a fair resolution.

Sincerely,

***

775722****

***

On June 13, 2026, Lyft charged me a $15 cancellation fee for a ride.

I scheduled a ride with Lyft from LAX. After I indicated in the app that I was ready for pickup, the app told me to go to Zones 31-32 in the LAX-it pickup area at ***.

I arrived at Zones 31-32 around 7:15pm. The deadline to be picked up was 7:32pm.

I didn't find the driver at the pickup location. I waited until 7:32, at which point the ride was no longer available and was apparently canceled by the app.

So the cancelation fee is doubly incorrect: I didn't voluntarily cancel the ride, and I shouldn't have been charged a fee anyway, since the driver never showed up.

As you can see from the attached screenshot, I booked another ride immediately after the original one was canceled.

This supports my assertion that the original driver didn't show up and that I didn't voluntarily cancel the ride. I clearly wanted a ride, since I booked another one.

My Account was incorrectly and unjustly deactivated. Customer lied, saying the claims that I locked them in the back of my car, not allowing them to leave and made comments towards their body.

I have picture evidence that the locking system in the back of my car are manual hand operated locking system systems.

There is no way I could have locked my customer in my car preventing them to exit. They had complete free will to leave the car which proves their accusations in full have to be considered as in accurate lies and My Account profile deserves to be fixed.