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Lyft

Lyft

www.lyft.com
What is your customer experience with Lyft?

Lyft Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Lyft has 1.8 star rating based on 16218 customer reviews. Consumers are mostly dissatisfied.

  • 15% of users would likely recommend Lyft to a friend or colleague.

  • Rating Distribution
  • Pros: Convenient, No pros, Good service.
    Cons: Poor customer service, No customer service, Can not contact anyone.

View full overview ›

Media from reviews

Lyft - Pago de un servicio
Lyft - I’ve been waiting months for an explanation on why my driver account has been on...Lyft - Cuenta suspendidaLyft - Double paymentsLyft - A lot of double paymentsLyft - A lot of double payments - Image 2Lyft - I’m never meet the driver
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Top Lyft Reviews

Positive Review

"My account is locked"

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Yeah I dont know why my Lyft driver account is locked I dont understand Im not doing anything wrong I would like to explain but I cant contact with Lyft agent...

Critical Review

"I left my phone in the car"

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My boyfriend and I had gotten a ride from ralphs to my house and when we jumped out of the car, I grabbed my phone and placed it in my pocket. When I was...

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Edmundo Mlt
map-marker Los Angeles, California

I left my phone in the car

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My boyfriend and I had gotten a ride from ralphs to my house and when we jumped out of the car, I grabbed my phone and placed it in my pocket. When I was getting out the phone had fallen back out.

I guess it fell on the floor. I had went to the trunk and started unloading groceries.

I hadn't noticed my phone missing until I had gotten back into my apartment upstairs and placed all my groceries away. That's when I noticed my phone was missing.

View full review

User's recommendation: Double check u have everything.

1 comment
Armeda Hqq

It is real mature of you to admit that this was your fault. A lot of people would blame the driver and demand a refund for their mistake.

They expect the driver to reply right away. But to get your phone back, contact the company.

They may charge you $15 to $20 to get your phone back. The driver may be working and not answer right away.

Resolved
abdoulie d

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Overcharge

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Lyft - Overcharge
Updated by user May 22, 2025

Lyft has no actual customer service line, and everything is done through the app. I got refunded after disputing the charge with my bank.

Original review May 01, 2025

I was charged $141.16 for a ride that was originally showed to me as $57.86. The ride took way longer than it needed to because the driver decided to take the bridge rather than the tunnel, making me over an hour late to work. I'm going to need some sort of refund because this is ridiculous.

View full review
Loss:
$83
Pros:
  • Usually cheaper than uber
Cons:
  • Randomly adding charges onto your ride

Preferred solution: Price reduction

User's recommendation: Use a different ride share app

Jamie C Ihp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lyft Owes Me Money

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Lyft Owes Me Money
Lyft Owes Me Money - Image 2
Lyft Owes Me Money - Image 3
Updated by user Jun 02, 2025

No response from Lyft

Original review May 15, 2025
I preordered a Lyft on 5/10/25 to pick me up at 6:20 am on 5/11/25 and take me to Newark Airport for an international flight. The Lyft driver was outside my residence waiting for me, but as I stepped out of my garage at 6:19 am, the driver took off and I got a message from Lyft that the driver canceled my ride.

When I made the reservation, Lyft notified me of a policy of guaranteeing the preordered ride within ten minutes of the scheduled time. The next Lyft I ordered did not arrive until 6:32 am, or 12 minutes after my reservation. Regardless of whether the car came before or after 10 minutes, why was I even put in this stressful position given the driver was outside my residence, and I was on time? There is no way to contact Lyft, and I have received no credits or any information whatsoever.

Where are my credits, and more importantly, why did this happen when I followed all the right information to be on time for your driver? Never again Lyft!

At least not until you correct this issue. Pissed off consumer!
View full review
Pros:
  • Convenience
Cons:
  • Reliability
  • Accountability
  • Contacting customer service

Preferred solution: The credits for the missed ride per the notifications I was sent by Lyft prior to preordering my ride. This is THEIR policy

User's recommendation: Keep Records of any Issues with Lyft

Angelique W Dur

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

A lot of double payments

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Lyft - A lot of double payments
Lyft - A lot of double payments - Image 2

I've been double charged $13.99 two times and charged $52 that I didn't authorize, so please may I have my money back.

View full review
Loss:
$52
Pros:
  • Always double charge on rides when someone cancels a ride
Cons:
  • Nice drivers

Preferred solution: Full refund

Irma R Edl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Gift Cards don't work

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Lyft - Gift Cards don't work

My FMS Agency had purchased 5 gift cards for 200.00 each through Amazon. When I tried to redeem them, I wasn't able to, and I tried a few times.

I called Amazon, and they said that they couldn't do anything about it. Then I sent emails to Lyft, and they responded to my email, but never resolved the issue. We decided to purchase another gift card, and it didn't work. I have tried to get a hold of Lyft, and they're not responding or taking care of this issue.

We lost 1000.00; we might sue them for doing this to us. I will never purchase any Lyft gift card or use their services ever again.

I am so disappointed; from now on, we will only use Uber, since we have never had any issues with them. Don't use Lyft if you don't want to lose your money.

View full review
Loss:
$800
Cons:
  • Lyft gift cards do not work

Preferred solution: Full refund

User's recommendation: Don't buy Lyft cards if you don't want to loose you money.

Amber P Zju

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charges to my account

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Lyft - Charges to my account
Lyft - Charges to my account - Image 2

So, Lyft! My whole experience with this service (Lyft) has been a complete nightmare. Not only am I enduring a turbulent time in my life, but my car was illegally repossessed, so I had to order a Lyft after my son and I had gathered some groceries. But not only did this company reject every single card or payment information I entered, they ended up charging my account $25 anyways. So we were left at 10 pm at night with no ride home, too much to carry, and no one awake whom we could call for a ride. So after my cards were all declined and we were left with no means of getting home and then seeing the charges to my account, I did what anyone would do in this position. I tried to find a phone number to contact this worrisome company, only to find out that there were at least 6 different phone numbers that I came across, but none that would work or let me discuss this entire ordeal with a person. Look, if 'you' are going to have any kind of business, then 'you' 100% should have a means of being contacted. Especially if you are just going to be taking money out of people's accounts, but denying them your services! I'm just saying. So, beware everyone, if I were you, I would use extreme caution if you plan to use this 'ride platform.' I just wanted to share my nightmare of a situation, hopefully helping anyone from ever experiencing this themselves.

One last thing, I wanted to share the message I sent to this company to see if anyone thought it was too harsh, not harsh enough, or to see if anyone can give me some advice on proceeding with all of this. Thank you all for taking the time to read this review!

(My message to them)

Hi, I tried ordering a Lyft for myself and my son on 02/16/2025, at approximately 9 pm or 10 pm. I am not sure of the exact time. But, we were not able to book one as you kept rejecting every single card I had, which had plenty of money, by the way. So we not only couldn't get a ride and were stranded, but I also still ended up with a $25 charge to my credit union account. I cannot find anything in the app telling me how to resolve this, and I cannot find a single phone number for you guys to speak to someone. I'm beyond livid at this point about the whole situation. This was my first experience trying to use a Lyft, and I could not be more disappointed, irritated, and ready to spread the word about how terrible your company is. However, I will give you the chance to make this right to me by issuing me a full refund of the $25 and maybe even a free ride or two for this enormous inconvenience. Please feel free to contact me by email, phone, or text anytime. Thank you, Amber Patterson. Information has been omitted for privacy reasons.

One last point - I did notice that it states 'transfer to Lyft' in the record, but it does not show anywhere in the Lyft app that I have these funds available for anything! So where did it go? Just wondering.

View full review
Loss:
$25
Pros:
  • Convenient rides
Cons:
  • Steal money
  • Dont send rides
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Use caution with this company!

1 comment
Guest

" enduring a turbulent time in my life," Is there a reason your padded your complaint with irrelevant factoids? No one cares.

People who pad complaints and use words like "nightmare" or "ordeal" to describe a minor situation are typically drama queens most likely suffering from self-inflicted issues. Therefor, their complaints are typically hard to believe.

Linda D Rgr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rider beware!

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Lyft - Rider beware!

I visited NY a couple of weeks ago and when my ride ended, I was rushed to get out of the vehicle and in doing so I i left my phone in the front seat because I intended to tip the driver. Within two minutes I realized what happened because my earpiece told me my phone was no longer connected.

I.

Asked a total stranger to call my number.In the hopes that the driver would pick up and I would get my phone back. That was two weeks ago. Numerous calls and texts to Lyft were nothing but a waste of time. All I got back was the same prescripted answer.

I know they never bothered to contact the driver. It's just lip service and they take no responsibility whatsoever.

It's "oh well, sorry". If there's ever a class action suit against this company, I want in

View full review
Loss:
$1400
Pros:
  • Convenient
Cons:
  • Not a reliable company

Preferred solution: Deliver product or service ordered

User's recommendation: Use Uber.

10 comments
Guest

Yawnnnnn. Another version of "you must work for them" comment.

This is standard for losers who can't/wont take personal resposibility for their stupidity.

Regardless as to whether these people work for any company, YOU did in fact terms of service that indicated that YOU know that they are not responsible for YOUR junk left behind. Please never repr o duce.

Wafa Rxc

You are pretty much of a hypocrite. YOU LEFT THE PHONE BEHIND and are not taking responsibility for that. Since YOU left the phone behind and since YOU signed a contract saying they are not responsible for lost and stolen items you would lose the case.

Guest

This commenter obviously works for Lyft. This folks, is exactly the attitude you receive from this company.

They are unwilling to help you recover your item whatsoever. As a rider, it is all on you.

As commenter stated, end of story and end of my responses. My point has been proved right here.

Guest
reply icon Replying to comment of Guest-2675238

No, I don’t work for Lyft. I’m just aware how TOS work.

I have no idea which of the three options Lyft used to inform you of their TOS. And I don’t care.

You can argue, cry and whine all you want, but they owe you nothing. You can feel superior and in the right with me, but you still don’t have your phone you carelessly left behind.

Miliana Czv
reply icon Replying to comment of Guest-2675238

Why are you ASSuming that commenter works for LYFT, because they told the truth? That you are responsible for your actions.

Also, it is not like you paid for the phone. You are a CHILD and owing a phone requires a legal contract, so most likely your parents paid for the phone. Your parents signed a waiver saying that Lyft is not responsible for items YOU left behind.

What did your parents say when they found out that you lost the phone THAT THEY PAID FOR. Were they angry?

Guest
reply icon Replying to comment of Guest-2675238

Did you even pay attention to where you posted to? This is an international consumer complaint site that is open to the public.

Anyone can post here. There are millions of monthly visitors and millions of complaints here against tens of thousands of different companies. For you to assume that the people responding to you automatically work for Lyft is absurd. I myself have commented on about 10 other complaints today against various companies, but by your logic, I work for those companies too.

Wow, I'm good! By the way, everyone knows when you sign up for Lyft and Uber on their app, you agree they are NOT responsible for items YOU leave behind.

Guest

Their terms of service which you agreed to state they are not responsible for items left behind by riders. Period.

End of sentence. Not reliable? That would be you. Lyft delivered on their end.

You did not.

You failed yourself. Stop blaming others.

Guest
reply icon Replying to comment of Guest-2675122

Let them show me my signature where I agreed. Yes, I left the phone but information was withheld that would allow me to retrieve it. That is accomplice to theft.

Guest
reply icon Replying to comment of Guest-2675141

There is no signature. It is electronic when you got their app.

It is referred to as a sign-in wrap agreement. You did one of three things to accept their TOS. The TOS appeared and you had to hit CONTINUE after reading. (If you did not that is on you, not hitting continue halts the process).

Or there was a link to TOS to open before continuing (not doing so halts the process). Or the TOS appeared and a box to check by you appeared (not checking it halts the process). Nice try. They owe you no help nor any info.

There is also no theft (you were not robbed) and no accomplice to theft. You knowing exactly where YOU carelessly left something behind doesn’t make your action a potential crime.

Wafa Rxc
reply icon Replying to comment of Guest-2675122

Honestly there are so many children using Uber and Lyft and leaving their items behind. Parents should not give children like the OP cellphones if they are not responsible.

View more comments (9)
Sherri C Xly

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charges

Lyft - Charges
Lyft - Charges - Image 2
Lyft - Charges - Image 3
Lyft - Charges - Image 4

Ive been charged $80 stating that Ive messed up the interior. My clothes was in a plastic bag and nothing leaked through the bag to get the interior wet.

Im needing more detailed information and look at what damage was done to her interior.

Because again my clothes were in a bag and it didnt leak through the bag nor the bag didnt have *** The driver information is attached and the bag I carried to show that theres NO HOLES/LEAKS. Its in the SAME BAG IT WAS IN LAST NIGHT.

View full review
Loss:
$80
Pros:
  • Got home safely
Cons:
  • Driver lied

Preferred solution: Full refund

Renesmae Tlz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Canton, Ohio

Lyft charging double on my bank account that was already paid

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Lyft charging double on my bank account that was already paid
Updated by user May 18, 2025

I was charged twice for 1 ride on my checking account. Won’t be in a hurry to use Lyft again with my checking account or debit.

Updated by user May 04, 2025

They changed me twice for the same one ride that I had already paid for.

Original review May 03, 2025

Not charge customers twice for the same rides that has already been paid 2 days after for that 1 ride.

View full review

User's recommendation: Use Uber because Lyft charges your account twice for one ride

1 comment
Renesmae Tlz

They have not issued me a refund for the ride that they charged me for twice for the same ride that had already paid the day before.

Denece Yvb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Pago de un servicio

Lyft - Pago de un servicio

El señor Aramis ( conductor del vehículo) no supo ir a la dirección establecida y se encontraba perdido. Por los que realizó una ruta incorrecta.

La tarifa inicial del viaje no se corresponde con el precio final. La cual no es mi culpa que el conductor no utilice bien el GPS.

Pueden revisar otros días. Es la 1ra vez que sucede algo incorrecto.

View full review

User's recommendation: No tengo recomendaciones

Ryden Sbl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pawtucket, Rhode Island

Cuenta suspendida

Lyft - Cuenta suspendida

Hello, I'd like to get in touch and get an answer to the reason for my account suspension. I need a prompt response.

I have all my background checks, and I don't understand the reason.

When can you contact me? Or are there ways to unblock me?

View full review

User's recommendation: It is a very good application to work with.

Resolved
Ted P Jac

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Walpole, Massachusetts

Resolved: Charged for a ride by a driver who cancelled and didn't show up

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Updated by user Jun 05, 2025

Company fixed the issue and I have been provided with other. My credit card company credited back the charge for the no-show driver.

Lyft has made it impossible to contact them except through their phone app, and the app doesn't let you dispute a charge or explain why it should be reversed. They have sealed themselves off from all customer complaints about their service.

Original review May 21, 2025
On May 19 I scheduled a Lyft ride for the following morning at 11am. The driver never came, then cancelled the ride and Lyft charged me $10.

I was going to the airport and nearly missed my flight as a result. Lyft promises they will reimburse you if they are late or don't show up, but instead they charge you when they don't come.

Lyft has turned off their website, has no usable phone support, and insists you use their phone app, which doesn't allow you to explain what happened.and get the compensation they promise. Their sevice is unreliable and there is essentially no customer support.avoidaajjjjj
View full review
Rony J Xjz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I’m never meet the driver

Lyft - I’m never meet the driver

Good afternoon. I want my refund.

The driver never picked me up. Please, I want you guys to contact the driver.

View full review

Preferred solution: Full refund

User's recommendation: The driver

Ritvik Cla

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

It's not accepting my visa card

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Lyft - It's not accepting my visa card
Updated by user Apr 26, 2025

The only problem I had was Lyft accepting my card but it's all good now thank u

Original review Apr 25, 2025

Not accepting my card, my woodforest visa card when I put the information it's not saving the card it's saying billings information for more confirmation of my card I spoke to the bank but it's ok on they end so it's on Lyft end please help me I enjoy using Lyft my number 183* *** ****ts excited service

View full review
MARVIN R Qoz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

2 cancelled trips by lyft and I have $240 worth of lyft pass vouchers expiring April 29

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2 cancelled trips by lyft and I have $240 worth of lyft pass vouchers expiring April 29

Back your guarantees and promises. Two canceled trips by Lyft, and I have $240 worth of Lyft pass vouchers expiring April 29.

View full review
Loss:
$250
Cons:
  • Did not keep guarantees or promises

Preferred solution: Full refund

Cylie Whe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

I've filed a police report involving one of your drivers

Lyft - I've filed a police report involving one of your drivers
Updated by user May 24, 2025

Lyft assumes no responsibility for anything left in vehicles. I know that my driver drove a mile away and, apparently, sold or threw my phone away in Safeway parking lot where an RV is parked.

Original review May 09, 2025

I left my phone in a Lyft car. The driver called my number one minute later.

My Findmy App identified that the phone was then transported and left in a Safeway parking lot one mile away. The driver talked to my wife and claimed he did not have it. The phone last seen in that parking lot precisely where an RV is parked and some lives. I called the Menlo Park police to report this theft and.

I guess, resell. My cost for a new phone was $1100.

View full review
1 comment
Mykayla Jwq

Take better care of your phone and you won't have an issue.

Lyft FAQs

Winnie Murugi
PissedConsumer Reporter

Lyft is a ridesharing company that specializes in auto lease, bicycle-sharing, and meal delivery in the United States and Canada. The services are accessed via the mobile application.

Lyft FAQs

To start using the services, a user should install the app and create an account having stated some personal information and credit card or e-commerce payment system details. After the service is completed, drivers and customers may rate each other. Lyft provides standard vehicle insurance.

The ride price depends on the ride route, type, availability, and demand. When entering the pickup and drop-off locations in the Lyft app, it should show the estimate of what your ride will cost. You can also use Lyft’s fare estimator on their website to get a fare estimate.

To delete your Lyft account, you should go to the Lyft website, log in, and submit a request in the ‘Delete account’ section. You will need to select a reason for your account deletion request. The request can be handled within 45 days. Once deleted, the account cannot be restored.

You can earn free rides provided you refer friends or family members to use Lyft. Find a referral code in the ‘Free Rides’ section in your Lyft app and ask your friends to use it when they create a new Lyft account. Lyft also offers different discounts and promo codes.

To drive for Lyft, you need to be at least 25 years old. However, in some cities, the minimum age requirement is 21.

Lyft typically processes refunds for canceled rides within 5-7 business days. If you see a pending transaction for a canceled Lyft ride, it should either disappear or appear as a refund once your bank processes the transaction.

To request a Lyft cash refund, open the app and go to the home screen. Tap the Menu icon, select “Ride History,” and find the ride you want to dispute. Click the Get Help button at the bottom of the screen, choose the issue you encountered, and select “Dispute fare or Charge” next to it. You can also contact Lyft through the Help Center for additional assistance.

To cancel a Lyft ride, open the app and go to the Ride screen. Tap “Edit ride” in the bottom left corner, select the Cancel Ride option, and confirm the cancellation.

According to Lyft cancellation policy, if you cancel within two minutes of booking, you can avoid a cancellation fee. For scheduled rides, you can cancel without a fee if you do so before being matched with a driver.

To dispute a charge, go to the Lyft app’s home screen, tap the Menu, and select the Ride History tab. Find the ride you want to dispute and tap on it. Scroll down and click the Get Help button to select the topic of your issue and choose the Dispute Fare or Charge option. This will initiate a process where you can explain the problem and request a refund or adjustment.

To see your Lyft rider rating, tap the Menu icon in the top left corner of the app’s home screen and select “View profile” below your profile picture. Your star rating will be displayed in the banner below your name and photo. Your rating is an average of the last 100 rides. If you have fewer than 100 rides, it’s the average of all your rides so far.

Founded by Logan Green and John Zimmer in 2012, Lyft, as a publicly traded company, is now owned by various institutional investors. The top shareholders include Fidelity Management, Vanguard, JPMorgan Investment, BlackRock, and Jackson Square Partners.

To remove a card from your Lyft account, open the Menu on the app and select the Payment tab. Tap on the card you want to remove, tap “Delete,” and confirm your choice. Before you can delete a payment method, make sure you have at least one other payment method set as the default.

To reactivate your Lyft account, check any emails or notifications from the company to understand why your account was deactivated. To get in touch with Lyft support, visit their Help Center and submit a request to reactivate your account. Provide any necessary information or documentation they request. If your account was permanently deactivated, you can submit an appeal through the Lyft Help Center. Check your email for any updates from Lyft and respond promptly to any requests for additional information.

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