Lyft
Lyft Net Promoter Score (NPS)
- 13% Promoters
- 6% Passives
- 81% Detractors
Lyft's estimated NPS of -68 considered to be low. 13% of users would likely recommend Lyft to a friend or colleague.
Lyft FAQs
Lyft is a ridesharing company that specializes in auto lease, bicycle-sharing, and meal delivery in the United States and Canada. The services are accessed via the mobile application.
How does Lyft work?
To start using the services, a user should install the app and create an account having stated some personal information and credit card or e-commerce payment system details. After the service is completed, drivers and customers may rate each other. Lyft provides standard vehicle insurance.
How much is a Lyft ride?
The ride price depends on the ride route, type, availability, and demand. When entering the pickup and drop-off locations in the Lyft app, it should show the estimate of what your ride will cost. You can also use Lyft’s fare estimator on their website to get a fare estimate.
How to delete a Lyft account?
To delete your Lyft account, you should go to the Lyft website, log in, and submit a request in the ‘Delete account’ section. You will need to select a reason for your account deletion request. The request can be handled within 45 days. Once deleted, the account cannot be restored.
How to get a free Lyft ride?
You can earn free rides provided you refer friends or family members to use Lyft. Find a referral code in the ‘Free Rides’ section in your Lyft app and ask your friends to use it when they create a new Lyft account. Lyft also offers different discounts and promo codes.
Lyft Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerAlleged Damage Charge
Lyft claimed they reviewed the $80 Damage Fee and it was correct. I wrote them back and told them to look at this driver's record for damage claims.
I don't think this is a 1-off occurrence.
I believe there's a pattern of rider abuse. Excluding the damage claim, the...
- Fast service
- Made up charges for damage
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerEmergency i need to talked to someone
I doubt the driver intentionally took your item. What is he going to do with a baby carseat?
You better be careful what you accuse people of without proof. Could get you sued.
I’m really upset because I had my newborn outside with me waiting in the cold and someone jumped in our Lyft .
User's recommendation: Please have proof of who you are picking up my picture it’s literally on my Lyft account.
No pickup
I need help to complete the app application
Why I was billed twice and I paid cash to the driver?
User's recommendation: Lyft suck.
- Nothing positive to share
Lost phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerLeft phone inside lyft
I left my cellphone in the car
Refund funds
User's recommendation: Do not use Lyft.
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I drive for both Lyft and Uber. In 28 months I’ve conveyed safely 17,000 passengers and I always explain to them that above and beyond any tip or gratuity, if you enjoyed my ride please send a personalized comment.
I agree with Lyft not having live in person support as does Uber. Recently I heard Lyft dismissed 13,000 employees, and 13% of high end management. Plus they’ve closed most of their walk-in facilities. I’m so sorry you folks out there are having issues with these drivers.
On one occasion a female left her purse in my vehicle and I contacted Lyft support. I was told to keep the purse and if I don’t receive a response from Lyft you may keep the item or dispose of it. I reiterated to the Lyft representative on the phone that this individual has airline tickets and this is indeed a personal item. I immediately did everything in my power to locate this individual who was so greatful to obtain it within a few hours.
BTW only driving with Lyft for 3 months, I was voted driver of the month in 2018.
I’ll be back on the road sometime this month after my minivan has been serviced by my mechanic. Hopefully a better year for us all!