Lyft

I preordered a Lyft on 5/10/25 to pick me up at 6:20 am on 5/11/25 and take me to Newark Airport for an international flight. The Lyft driver was outside my residence waiting for me, but as I stepped out of my garage at 6:19 am, the driver took off and I got a message from Lyft that the driver canceled my ride.

When I made the reservation, Lyft notified me of a policy of guaranteeing the preordered ride within ten minutes of the scheduled time. The next Lyft I ordered did not arrive until 6:32 am, or 12 minutes after my reservation. Regardless of whether the car came before or after 10 minutes, why was I even put in this stressful position given the driver was outside my residence, and I was on time? There is no way to contact Lyft, and I have received no credits or any information whatsoever.

Where are my credits, and more importantly, why did this happen when I followed all the right information to be on time for your driver? Never again Lyft!

At least not until you correct this issue. Pissed off consumer!

My FMS Agency had purchased 5 gift cards for 200.00 each through Amazon. When I tried to redeem them, I wasn't able to, and I tried a few times.

I called Amazon, and they said that they couldn't do anything about it. Then I sent emails to Lyft, and they responded to my email, but never resolved the issue. We decided to purchase another gift card, and it didn't work. I have tried to get a hold of Lyft, and they're not responding or taking care of this issue.

We lost 1000.00; we might sue them for doing this to us. I will never purchase any Lyft gift card or use their services ever again.

I am so disappointed; from now on, we will only use Uber, since we have never had any issues with them. Don't use Lyft if you don't want to lose your money.

So, Lyft! My whole experience with this service (Lyft) has been a complete nightmare. Not only am I enduring a turbulent time in my life, but my car was illegally repossessed, so I had to order a Lyft after my son and I had gathered some groceries. But not only did this company reject every single card or payment information I entered, they ended up charging my account $25 anyways. So we were left at 10 pm at night with no ride home, too much to carry, and no one awake whom we could call for a ride. So after my cards were all declined and we were left with no means of getting home and then seeing the charges to my account, I did what anyone would do in this position. I tried to find a phone number to contact this worrisome company, only to find out that there were at least 6 different phone numbers that I came across, but none that would work or let me discuss this entire ordeal with a person. Look, if 'you' are going to have any kind of business, then 'you' 100% should have a means of being contacted. Especially if you are just going to be taking money out of people's accounts, but denying them your services! I'm just saying. So, beware everyone, if I were you, I would use extreme caution if you plan to use this 'ride platform.' I just wanted to share my nightmare of a situation, hopefully helping anyone from ever experiencing this themselves.

One last thing, I wanted to share the message I sent to this company to see if anyone thought it was too harsh, not harsh enough, or to see if anyone can give me some advice on proceeding with all of this. Thank you all for taking the time to read this review!

(My message to them)

Hi, I tried ordering a Lyft for myself and my son on 02/16/2025, at approximately 9 pm or 10 pm. I am not sure of the exact time. But, we were not able to book one as you kept rejecting every single card I had, which had plenty of money, by the way. So we not only couldn't get a ride and were stranded, but I also still ended up with a $25 charge to my credit union account. I cannot find anything in the app telling me how to resolve this, and I cannot find a single phone number for you guys to speak to someone. I'm beyond livid at this point about the whole situation. This was my first experience trying to use a Lyft, and I could not be more disappointed, irritated, and ready to spread the word about how terrible your company is. However, I will give you the chance to make this right to me by issuing me a full refund of the $25 and maybe even a free ride or two for this enormous inconvenience. Please feel free to contact me by email, phone, or text anytime. Thank you, Amber Patterson. Information has been omitted for privacy reasons.

One last point - I did notice that it states 'transfer to Lyft' in the record, but it does not show anywhere in the Lyft app that I have these funds available for anything! So where did it go? Just wondering.

I visited NY a couple of weeks ago and when my ride ended, I was rushed to get out of the vehicle and in doing so I i left my phone in the front seat because I intended to tip the driver. Within two minutes I realized what happened because my earpiece told me my phone was no longer connected.

I.

Asked a total stranger to call my number.In the hopes that the driver would pick up and I would get my phone back. That was two weeks ago. Numerous calls and texts to Lyft were nothing but a waste of time. All I got back was the same prescripted answer.

I know they never bothered to contact the driver. It's just lip service and they take no responsibility whatsoever.

It's "oh well, sorry". If there's ever a class action suit against this company, I want in

On May 19 I scheduled a Lyft ride for the following morning at 11am. The driver never came, then cancelled the ride and Lyft charged me $10.

I was going to the airport and nearly missed my flight as a result. Lyft promises they will reimburse you if they are late or don't show up, but instead they charge you when they don't come.

Lyft has turned off their website, has no usable phone support, and insists you use their phone app, which doesn't allow you to explain what happened.and get the compensation they promise. Their sevice is unreliable and there is essentially no customer support.avoidaajjjjj