Lyft
Lyft Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lyft has 1.8 star rating based on 16260 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Lyft to a friend or colleague.
- Rating Distribution
Pros: Convenient, No pros, Good service.
Cons: Poor customer service, No customer service, Can not contact anyone.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lyft has 1.8 star rating based on 16260 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Lyft to a friend or colleague.
- Rating Distribution
Pros: Convenient, No pros, Good service.
Cons: Poor customer service, No customer service, Can not contact anyone.48% of users think that Lyft should improve its Customer Service.
38% of users say that they won't use Lyft in the future for similar services or products.Recent recommendations regarding this business are as follows: "Just like I said if I wasn't going to work I would of asked to get out of the car", "Future Drivers", "Que conozcan al conductor sino mejor no lo pidan ya que cobran por un cervicio qué no dan", "Trust Lyft", "Lyft and hurtz do not care .Dont solve issues and keep adding charges. I need help no one helps and keep adding to charges I do not agree with.".
Most users ask Lyft for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I just want to thanks to this company it's helpful to me if I don't have ride
This company is good to me they really helpful.but only thing I go here just about couple minutes ago I catch Lyft when she's show up she see my 5 years old son he gonna go with me.and the driver told she can't pick us because no car seat..but I understand that but I just try to cancel my payment..i try to cancel I didn't see the driver it's pop up on this map..her name is erlys
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Overcharge
Lyft has no actual customer service line, and everything is done through the app. I got refunded after disputing the charge with my bank.
I was charged $141.16 for a ride that was originally showed to me as $57.86. The ride took way longer than it needed to because the driver decided to take the bridge rather than the tunnel, making me over an hour late to work. I'm going to need some sort of refund because this is ridiculous.
- Usually cheaper than uber
- Randomly adding charges onto your ride
Preferred solution: Price reduction
User's recommendation: Use a different ride share app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged 2x for same ride on 2 different pay accounts.
On thursday july 3rd at 615pm cst i ordered a ride from a friend's house back home. I had no problems with the ride itself but i was charged twice for the same ride.
I was charged $23.97 at my bank AND I was charged $23.97 on my cashapp card. Neither one of these charges are pending and they both say completed.Now I'm overdrawn at my bank with an overdraft charge of $35 one top of the $24 for the ride. $59 for a 10 mile ride when the charges were supposed to come out of my cashapp. I am very upset about this because $967 in SSDI payment doesn't go far when a persons rent is $600, $180 in utilities, $80 for 2 phone lines, insurance/gas for a piece of *** vehicle and maybe a few groceries.
So losing $24 on a double charge totaling $59 really makes my depression worse especially when I HAD plans on this 4th of July weekend. I am not disputing the validity of the $24 on my cashapp but I'm beside myself as to HOW THE *** I'M GONNA PAY THE BANK BACK WHEN I HAVE NO MORE MONEY UNTIL AUGUST 3RD. So this is what I want to happen for Lyft to rectify their negligence- 1.refund $58.97 to my bank AND 2.
refund $23.97 to my cashapp making the ride on July 3rd a totally free ride. OH and please remember The Customer is Always Right!!!
- Are on time
- You cannot talk to someone
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerContacted customer service. Driver found phone. Need to know w huh ere to get it.
Lyft has not contacted me about my found device by driver. Driver who has told me she found device and I needed to pay her $25 to bring it back. Lyft contacted driver and confirmed she found device, but hasn't followed up with me since about how to retrieve device from driver.
Preferred solution: Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLyft Owes Me Money
No response from Lyft
When I made the reservation, Lyft notified me of a policy of guaranteeing the preordered ride within ten minutes of the scheduled time. The next Lyft I ordered did not arrive until 6:32 am, or 12 minutes after my reservation. Regardless of whether the car came before or after 10 minutes, why was I even put in this stressful position given the driver was outside my residence, and I was on time? There is no way to contact Lyft, and I have received no credits or any information whatsoever.
Where are my credits, and more importantly, why did this happen when I followed all the right information to be on time for your driver? Never again Lyft!
At least not until you correct this issue. Pissed off consumer!
- Convenience
- Contacting customer service
- Accountability
- Reliability
Preferred solution: The credits for the missed ride per the notifications I was sent by Lyft prior to preordering my ride. This is THEIR policy
User's recommendation: Keep Records of any Issues with Lyft
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Wrongly charged cleaning fee
I ordered a 20min ride from Libni yesterday morning 6/20/25 and I received a message from Lyft late yesterday evening saying that I was being charged an $80 cleaning fee because the driver said that I left a mess on her backseat. I want to make very clear that the only thing that I got in that car with was my cellphone and my laptop bag, which sat directly on my lap.
Are Lyft vehicles required to have a camera for video footage of the driver/customer while transporting? If so please check the footage for proof of my statement! If not then it should be a requirement for the safety and security of everyone in the vehicle, and protect the customer from bogus claims being made against them.
I DID NOT leave that mess in this car, I even checked behind me after I got out of the car to make sure I didn't leave anything! And for the record, the inside of the car was filthy!
The picture you sent looks like vomit on the seat, that either came from another passenger after me OR the driver is running some kind of scam. I want my money refunded back on my card! This is only my 2nd time using Lyft and this is how I'm treated over a claim that I didn't even commit or responsible for? I'm asking for you to please look into this matter and correct it.
That driver either got her passengers mixed up or she is a liar. Refund my $80 please
User's recommendation: Take pictures after getting out of Lyft vehicles as proof so you’re not framed by the driver!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Opening account that being on hold over 6mnth
Thank you ,my account has been on hold even though I started opening before my license reach one year but as of right know my license has reached a year as driver in Washington Seattle and I think when I was filling the form I wrongly filled my name Abdullah Alliyow instead of Abdullah Ali may be that was the reason why they hold my account and keep on telling me suspended for 3month since then I request to review my information so that I can work with lift kindly help me to go back to road as alift driver thank you
User's recommendation: I will make sure that I respect my all customers regardless of age ,gender and being humble to all my customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCobro indebido
El dia 24 de junio solicite un servicio de taxi. El conductor me cobro en metalico y despues he visto que tengo un cargo por el total del viaje en mi tarjeta.
Han cobrado dos veces por el mismo servicio
Pere
- Dificultad para comunicar una incidencia
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA lot of double payments
I've been double charged $13.99 two times and charged $52 that I didn't authorize, so please may I have my money back.
- Always double charge on rides when someone cancels a ride
- Nice drivers
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGift Cards don't work
My FMS Agency had purchased 5 gift cards for 200.00 each through Amazon. When I tried to redeem them, I wasn't able to, and I tried a few times.
I called Amazon, and they said that they couldn't do anything about it. Then I sent emails to Lyft, and they responded to my email, but never resolved the issue. We decided to purchase another gift card, and it didn't work. I have tried to get a hold of Lyft, and they're not responding or taking care of this issue.
We lost 1000.00; we might sue them for doing this to us. I will never purchase any Lyft gift card or use their services ever again.
I am so disappointed; from now on, we will only use Uber, since we have never had any issues with them. Don't use Lyft if you don't want to lose your money.
- Lyft gift cards do not work
Preferred solution: Full refund
User's recommendation: Don't buy Lyft cards if you don't want to loose you money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Madnerplaisir8@***.com
We can help me open my acacunt please we hve eny problem for open my acacunt please my name is Madner Plaisir / my amail is Madnerplaisir 8@***.com and my phon Number 239378****

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharges to my account
So, Lyft! My whole experience with this service (Lyft) has been a complete nightmare. Not only am I enduring a turbulent time in my life, but my car was illegally repossessed, so I had to order a Lyft after my son and I had gathered some groceries. But not only did this company reject every single card or payment information I entered, they ended up charging my account $25 anyways. So we were left at 10 pm at night with no ride home, too much to carry, and no one awake whom we could call for a ride. So after my cards were all declined and we were left with no means of getting home and then seeing the charges to my account, I did what anyone would do in this position. I tried to find a phone number to contact this worrisome company, only to find out that there were at least 6 different phone numbers that I came across, but none that would work or let me discuss this entire ordeal with a person. Look, if 'you' are going to have any kind of business, then 'you' 100% should have a means of being contacted. Especially if you are just going to be taking money out of people's accounts, but denying them your services! I'm just saying. So, beware everyone, if I were you, I would use extreme caution if you plan to use this 'ride platform.' I just wanted to share my nightmare of a situation, hopefully helping anyone from ever experiencing this themselves.
One last thing, I wanted to share the message I sent to this company to see if anyone thought it was too harsh, not harsh enough, or to see if anyone can give me some advice on proceeding with all of this. Thank you all for taking the time to read this review!
(My message to them)
Hi, I tried ordering a Lyft for myself and my son on 02/16/2025, at approximately 9 pm or 10 pm. I am not sure of the exact time. But, we were not able to book one as you kept rejecting every single card I had, which had plenty of money, by the way. So we not only couldn't get a ride and were stranded, but I also still ended up with a $25 charge to my credit union account. I cannot find anything in the app telling me how to resolve this, and I cannot find a single phone number for you guys to speak to someone. I'm beyond livid at this point about the whole situation. This was my first experience trying to use a Lyft, and I could not be more disappointed, irritated, and ready to spread the word about how terrible your company is. However, I will give you the chance to make this right to me by issuing me a full refund of the $25 and maybe even a free ride or two for this enormous inconvenience. Please feel free to contact me by email, phone, or text anytime. Thank you, Amber Patterson. Information has been omitted for privacy reasons.
One last point - I did notice that it states 'transfer to Lyft' in the record, but it does not show anywhere in the Lyft app that I have these funds available for anything! So where did it go? Just wondering.
- Convenient rides
- Poor customer service
- Zero ways to contact them
- Dont send rides
Preferred solution: Full refund
User's recommendation: Use caution with this company!
Claim my money
I have to cancel my last ride due driver cant find me even do I explain to him where I was and also I explain him that i was with a. Lady in a wheel chair he told me that i have to walk to terminal 1 and i was there he was very rude and i hang up the phone and I took another one
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRider beware!
I visited NY a couple of weeks ago and when my ride ended, I was rushed to get out of the vehicle and in doing so I i left my phone in the front seat because I intended to tip the driver. Within two minutes I realized what happened because my earpiece told me my phone was no longer connected.
I.
Asked a total stranger to call my number.In the hopes that the driver would pick up and I would get my phone back. That was two weeks ago. Numerous calls and texts to Lyft were nothing but a waste of time. All I got back was the same prescripted answer.
I know they never bothered to contact the driver. It's just lip service and they take no responsibility whatsoever.
It's "oh well, sorry". If there's ever a class action suit against this company, I want in
- Convenient
- Not a reliable company
Preferred solution: Deliver product or service ordered
User's recommendation: Use Uber.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharges
Ive been charged $80 stating that Ive messed up the interior. My clothes was in a plastic bag and nothing leaked through the bag to get the interior wet.
Im needing more detailed information and look at what damage was done to her interior.
Because again my clothes were in a bag and it didnt leak through the bag nor the bag didnt have *** The driver information is attached and the bag I carried to show that theres NO HOLES/LEAKS. Its in the SAME BAG IT WAS IN LAST NIGHT.
- Got home safely
- Driver lied
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Lyft charging double on my bank account that was already paid
I was charged twice for 1 ride on my checking account. Won’t be in a hurry to use Lyft again with my checking account or debit.
They changed me twice for the same one ride that I had already paid for.
Not charge customers twice for the same rides that has already been paid 2 days after for that 1 ride.
User's recommendation: Use Uber because Lyft charges your account twice for one ride
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" enduring a turbulent time in my life," Is there a reason your padded your complaint with irrelevant factoids? No one cares.
People who pad complaints and use words like "nightmare" or "ordeal" to describe a minor situation are typically drama queens most likely suffering from self-inflicted issues. Therefor, their complaints are typically hard to believe.