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New Reviewer

Charge after returning rental

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Hi I returned my Lyft rental car on 8/31 because when I picked it up on 8/24 my background check was still in process and it came back unsatisfactory so I was charged the $354 but could not drive to earn money. My question is would it be possible to get the full $446.72 refunded due to not being able to work?
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2 comments
#2151034

You had the car in your possession for a week and now want a full refund? Why didn’t you wait until you were cleared to begin work before you picked up the car?

#2138691

Doubt it

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Featured
ID
#2849412 Review #2849412 is a subjective opinion of poster.
Loss
$500
Preferred solution
Full refund
Most helpful review

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Verified Reviewer
Junior Reviewer
Compensation against Lyft driver insurance company aft company Criminal Acts Auto accident
Compensation against Lyft driver insurance company aft company Criminal Acts Auto accident
Compensation against Lyft driver insurance company aft company Criminal Acts Auto accident
Compensation against Lyft driver insurance company aft company Criminal Acts Auto accident
Compensation against Lyft driver insurance company aft company Criminal Acts Auto accident
Compensation against Lyft driver insurance company aft company Criminal Acts Auto accident
i NEED this investigation urgently Brought to service I am 100% in full Compliance Fighting for my rights and my children Rights This driver has my life in real pain I take medication for PTSD and I speak with psychiatrist therapist yearly medication Who Is this Driver...
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ID
#3419424 Review #3419424 is a subjective opinion of poster.
Location
Houston, Texas

I need paperwork of when I stop working for Lyft

Yes I have a problem with car Shield about the last time I worked for you they're saying I work for you right now but I did haven't worked for you since 2019 I need a document saying this so I can get my car fixed if you could help me out it'll be very appreciated
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ID
#3712579 Review #3712579 is a subjective opinion of poster.
Location
Charlotte, North Carolina

I applied to drive Lyft.I was unaware my Licsence was suspend.

I got everything taking care of with my Licsence.The reason my Licsence were suspend was a misunderstanding about the vehicle I gave to my son.
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ID
#3712539 Review #3712539 is a subjective opinion of poster.
Location
Valrico, Florida

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Verified Reviewer

Refund

I requested a Lyft last week but I wasnt dropped at the location I requested I have screenshots to prove it
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ID
#3712533 Review #3712533 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$16

I was charged 20.73 for rides that I I already paid for

Thank you, the problem is solved. I did get reimbursed my money the next day. I'm confused on why I got charged twice. I got charged the day of my rides and then the next day after my rides. I used lyft plenty of times. that never happened before. Is this something new that you are doing? or was it just a mistake I would like to know just in case it happens again.
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ID
#3712498 Review #3712498 is a subjective opinion of poster.
Location
Detroit, Michigan

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Verified Reviewer

Poor communication with riders

I contacted Lyft through Twitter and instead of trying to solve the issue they put the blame on me and didnt get the facts right Ill probably go back to using Uber.
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ID
#3712497 Review #3712497 is a subjective opinion of poster.
Location
Austin, Texas
Loss
$15
Preferred solution
Full refund

RIDE CANCELLED IN ERROR

Booked ride to airport one day ahead of flight. Ride cancelled after it was supposed to arrive. Could not rebook a ride. Customer service is a joke. Just an automated service that ends the call. I will NEVER use this again or recommend it to anyone.
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ID
#3712482 Review #3712482 is a subjective opinion of poster.
Location
Los Angeles, California

Lost my phone in car

Left my phone in lyft and customer service is not being helpful no help!!!aaaaa need help need help need help

User's recommendation: Not at all.

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ID
#3712465 Review #3712465 is a subjective opinion of poster.
Location
Brooklyn, New York
Preferred solution
Deliver product or service ordered
New Reviewer

Lyft never showed up for a scheduled ride

I had the worst experience with Lyft today. It was my first time using Lyft. I had scheduled a ride with Lyft to be picked up at 4:15 am. No notifications, no show. I tried getting a new ride at 430 am this morning but Lyft could not find a driver. Out of desperation called Uber which is on its way. Worst experience ever! I will be late for an international flight. You guys should have notified if driver was not going to pick me up at 4:15 am. Bad customer service. I am going to forward this to your executive management who I met last week!! Shirin Hasan 408-250-****
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ID
#3712440 Review #3712440 is a subjective opinion of poster.
Location
San Jose, California
Loss
$5000
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Missed flight

The original pre schedule Lyft canceled. Waiting outside checking app was assigned new one too late . He tried very hard to make my flight. Realized we were no way making it to Tampa and had him take we home. Missed flight paid 50 dollars for nothing. Wish Lyft told me what was happening first would got a ride from my friends or something. No one informed me and when I found out myself was too late. Lyft driver felt terrible. I list canceled flights fee and 50 bucks also. Would like at least refund for Lyft ride going no where please. Thank you. Michelle hutchinson

User's recommendation: Check every min they change drivers.

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ID
#3712411 Review #3712411 is a subjective opinion of poster.
Location
Sherburne, New York
Pros
  • Watch out for being charged for wrong time and date for pickup
Loss
$55
Preferred solution
Full refund

I was charged a different amount than what I chose on the app. Still haven’t gotten a refund!!

Lyft - I was charged a different amount than what I chose on the app. Still haven’t gotten a refund!!
This company has lost me as a customer I will not use this app until Im refunded or reimbursed!!! This company keeps doing the same thing when it comes to charging a customer. This is the second time that this has happened. The only thing is that i caught it this before time. I need someone to assist me with this matter immediately! I had 3 rides this day to the same place so why is the 3rd charge a different amount??

User's recommendation: Don’t use Lyft! I have never had this issue with Uber!

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ID
#3712391 Review #3712391 is a subjective opinion of poster.
Location
Pompano Beach, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Erase my card off of lyft someone is using my card

Erase my card off of lyft someone is using my card
Didn't use Lyft at all please check I need my money back now if the location was from anywhere in Athens Clarke county let me kno because it's not right I work hard for my money and you shouldn't allow anyone to use if they can't show proof

User's recommendation: Ask for pick up location and drop of location will help us locate the crook.

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ID
#3712213 Review #3712213 is a subjective opinion of poster.
Location
Athens-Clarke County, Georgia
Pros
  • Accident happen
Cons
  • Charged for no ride
Loss
$50
Preferred solution
And for the person to be band from using Lyft

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My account

I called to add all my Lyft ride to my Hilton honors and I was told it was done but no one did and I have been loosing all my points.
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1 comment
#2202825

It’s losing, not “loosing”. No wonder you have issues.

ID
#3711735 Review #3711735 is a subjective opinion of poster.
Location
Hyattsville, Maryland
Preferred solution
My point to be added to my Hilton honors account for all my Lyft rides like i was told by customer service agent
New Reviewer
Ride cost after booking was approximately $11 (6/9/22); only a 2.5 mile drive, taking 5-6 minutes. I was suppose to meet a car hauler in the Walmart Supercenter parking lot to retrieve a transported car(s). After realizing that the car hauler had not yet arrived, I...
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ID
#3711594 Review #3711594 is a subjective opinion of poster.
Location
Stonecrest, Georgia
Pros
  • Getting a ride
Loss
$25
Preferred solution
Price reduction

I called because an elderly black woman stole my free Obama phone, and they said they would not give me monetary compensation

Lyft asks us the passengers to reward the drivers when we lose something like this phone and then charges us an additional charge for themselves, that is a rip-off!!!

User's recommendation: Always be aware of surroundings and your belongings even if you are handicapped like me.

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ID
#3711552 Review #3711552 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

Overcharged

Lyft - Overcharged
Lyft - Overcharged
Lyft - Overcharged
Lyft - Overcharged
On jun 24 rent two one of my friend one for me, I only ride for min 44, but I was charge min 174 $60.42
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ID
#3711529 Review #3711529 is a subjective opinion of poster.
Location
Concord, California
Loss
$47
Preferred solution
I was charge $60.42 for 174 min but I only use for 44 min cost $13.20 I want refund of 47.22

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