Lyft
Lyft Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lyft has 1.8 star rating based on 16218 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Lyft to a friend or colleague.
- Rating Distribution
Pros: Convenient, No pros, Good service.
Cons: Poor customer service, No customer service, Can not contact anyone.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lyft has 1.8 star rating based on 16218 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Lyft to a friend or colleague.
- Rating Distribution
Pros: Convenient, No pros, Good service.
Cons: Poor customer service, No customer service, Can not contact anyone.48% of users think that Lyft should improve its Customer Service.
38% of users say that they won't use Lyft in the future for similar services or products.Recent recommendations regarding this business are as follows: "Double check u have everything.", "Don’t drive with Lyft", "use an alternative form of transportation", "Use uber", "Yeah I don’t know why my Lyft driver account is locked I don’t understand I’m not doing anything wrong I would like to explain but I can’t contact with Lyft agent this issue is 100% I’m sure I’m not wrong I don't insult anyone.".
Most users ask Lyft for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews











































I left my phone in the car
My boyfriend and I had gotten a ride from ralphs to my house and when we jumped out of the car, I grabbed my phone and placed it in my pocket. When I was getting out the phone had fallen back out.
I guess it fell on the floor. I had went to the trunk and started unloading groceries.
I hadn't noticed my phone missing until I had gotten back into my apartment upstairs and placed all my groceries away. That's when I noticed my phone was missing.
User's recommendation: Double check u have everything.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Overcharge
Lyft has no actual customer service line, and everything is done through the app. I got refunded after disputing the charge with my bank.
I was charged $141.16 for a ride that was originally showed to me as $57.86. The ride took way longer than it needed to because the driver decided to take the bridge rather than the tunnel, making me over an hour late to work. I'm going to need some sort of refund because this is ridiculous.
- Usually cheaper than uber
- Randomly adding charges onto your ride
Preferred solution: Price reduction
User's recommendation: Use a different ride share app

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLyft Owes Me Money
No response from Lyft
When I made the reservation, Lyft notified me of a policy of guaranteeing the preordered ride within ten minutes of the scheduled time. The next Lyft I ordered did not arrive until 6:32 am, or 12 minutes after my reservation. Regardless of whether the car came before or after 10 minutes, why was I even put in this stressful position given the driver was outside my residence, and I was on time? There is no way to contact Lyft, and I have received no credits or any information whatsoever.
Where are my credits, and more importantly, why did this happen when I followed all the right information to be on time for your driver? Never again Lyft!
At least not until you correct this issue. Pissed off consumer!
- Convenience
- Reliability
- Accountability
- Contacting customer service
Preferred solution: The credits for the missed ride per the notifications I was sent by Lyft prior to preordering my ride. This is THEIR policy
User's recommendation: Keep Records of any Issues with Lyft
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA lot of double payments
I've been double charged $13.99 two times and charged $52 that I didn't authorize, so please may I have my money back.
- Always double charge on rides when someone cancels a ride
- Nice drivers
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGift Cards don't work
My FMS Agency had purchased 5 gift cards for 200.00 each through Amazon. When I tried to redeem them, I wasn't able to, and I tried a few times.
I called Amazon, and they said that they couldn't do anything about it. Then I sent emails to Lyft, and they responded to my email, but never resolved the issue. We decided to purchase another gift card, and it didn't work. I have tried to get a hold of Lyft, and they're not responding or taking care of this issue.
We lost 1000.00; we might sue them for doing this to us. I will never purchase any Lyft gift card or use their services ever again.
I am so disappointed; from now on, we will only use Uber, since we have never had any issues with them. Don't use Lyft if you don't want to lose your money.
- Lyft gift cards do not work
Preferred solution: Full refund
User's recommendation: Don't buy Lyft cards if you don't want to loose you money.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharges to my account
So, Lyft! My whole experience with this service (Lyft) has been a complete nightmare. Not only am I enduring a turbulent time in my life, but my car was illegally repossessed, so I had to order a Lyft after my son and I had gathered some groceries. But not only did this company reject every single card or payment information I entered, they ended up charging my account $25 anyways. So we were left at 10 pm at night with no ride home, too much to carry, and no one awake whom we could call for a ride. So after my cards were all declined and we were left with no means of getting home and then seeing the charges to my account, I did what anyone would do in this position. I tried to find a phone number to contact this worrisome company, only to find out that there were at least 6 different phone numbers that I came across, but none that would work or let me discuss this entire ordeal with a person. Look, if 'you' are going to have any kind of business, then 'you' 100% should have a means of being contacted. Especially if you are just going to be taking money out of people's accounts, but denying them your services! I'm just saying. So, beware everyone, if I were you, I would use extreme caution if you plan to use this 'ride platform.' I just wanted to share my nightmare of a situation, hopefully helping anyone from ever experiencing this themselves.
One last thing, I wanted to share the message I sent to this company to see if anyone thought it was too harsh, not harsh enough, or to see if anyone can give me some advice on proceeding with all of this. Thank you all for taking the time to read this review!
(My message to them)
Hi, I tried ordering a Lyft for myself and my son on 02/16/2025, at approximately 9 pm or 10 pm. I am not sure of the exact time. But, we were not able to book one as you kept rejecting every single card I had, which had plenty of money, by the way. So we not only couldn't get a ride and were stranded, but I also still ended up with a $25 charge to my credit union account. I cannot find anything in the app telling me how to resolve this, and I cannot find a single phone number for you guys to speak to someone. I'm beyond livid at this point about the whole situation. This was my first experience trying to use a Lyft, and I could not be more disappointed, irritated, and ready to spread the word about how terrible your company is. However, I will give you the chance to make this right to me by issuing me a full refund of the $25 and maybe even a free ride or two for this enormous inconvenience. Please feel free to contact me by email, phone, or text anytime. Thank you, Amber Patterson. Information has been omitted for privacy reasons.
One last point - I did notice that it states 'transfer to Lyft' in the record, but it does not show anywhere in the Lyft app that I have these funds available for anything! So where did it go? Just wondering.
- Convenient rides
- Steal money
- Dont send rides
- Poor customer service
Preferred solution: Full refund
User's recommendation: Use caution with this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRider beware!
I visited NY a couple of weeks ago and when my ride ended, I was rushed to get out of the vehicle and in doing so I i left my phone in the front seat because I intended to tip the driver. Within two minutes I realized what happened because my earpiece told me my phone was no longer connected.
I.
Asked a total stranger to call my number.In the hopes that the driver would pick up and I would get my phone back. That was two weeks ago. Numerous calls and texts to Lyft were nothing but a waste of time. All I got back was the same prescripted answer.
I know they never bothered to contact the driver. It's just lip service and they take no responsibility whatsoever.
It's "oh well, sorry". If there's ever a class action suit against this company, I want in
- Convenient
- Not a reliable company
Preferred solution: Deliver product or service ordered
User's recommendation: Use Uber.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharges
Ive been charged $80 stating that Ive messed up the interior. My clothes was in a plastic bag and nothing leaked through the bag to get the interior wet.
Im needing more detailed information and look at what damage was done to her interior.
Because again my clothes were in a bag and it didnt leak through the bag nor the bag didnt have *** The driver information is attached and the bag I carried to show that theres NO HOLES/LEAKS. Its in the SAME BAG IT WAS IN LAST NIGHT.
- Got home safely
- Driver lied
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Lyft charging double on my bank account that was already paid
I was charged twice for 1 ride on my checking account. Won’t be in a hurry to use Lyft again with my checking account or debit.
They changed me twice for the same one ride that I had already paid for.
Not charge customers twice for the same rides that has already been paid 2 days after for that 1 ride.
User's recommendation: Use Uber because Lyft charges your account twice for one ride
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Pago de un servicio
El señor Aramis ( conductor del vehículo) no supo ir a la dirección establecida y se encontraba perdido. Por los que realizó una ruta incorrecta.
La tarifa inicial del viaje no se corresponde con el precio final. La cual no es mi culpa que el conductor no utilice bien el GPS.
Pueden revisar otros días. Es la 1ra vez que sucede algo incorrecto.
User's recommendation: No tengo recomendaciones
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Cuenta suspendida
Hello, I'd like to get in touch and get an answer to the reason for my account suspension. I need a prompt response.
I have all my background checks, and I don't understand the reason.
When can you contact me? Or are there ways to unblock me?
User's recommendation: It is a very good application to work with.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Charged for a ride by a driver who cancelled and didn't show up
Company fixed the issue and I have been provided with other. My credit card company credited back the charge for the no-show driver.
Lyft has made it impossible to contact them except through their phone app, and the app doesn't let you dispute a charge or explain why it should be reversed. They have sealed themselves off from all customer complaints about their service.
I was going to the airport and nearly missed my flight as a result. Lyft promises they will reimburse you if they are late or don't show up, but instead they charge you when they don't come.
Lyft has turned off their website, has no usable phone support, and insists you use their phone app, which doesn't allow you to explain what happened.and get the compensation they promise. Their sevice is unreliable and there is essentially no customer support.avoidaajjjjj
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’m never meet the driver
Good afternoon. I want my refund.
The driver never picked me up. Please, I want you guys to contact the driver.
Preferred solution: Full refund
User's recommendation: The driver
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |It's not accepting my visa card
The only problem I had was Lyft accepting my card but it's all good now thank u
Not accepting my card, my woodforest visa card when I put the information it's not saving the card it's saying billings information for more confirmation of my card I spoke to the bank but it's ok on they end so it's on Lyft end please help me I enjoy using Lyft my number 183* *** ****ts excited service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer2 cancelled trips by lyft and I have $240 worth of lyft pass vouchers expiring April 29
Back your guarantees and promises. Two canceled trips by Lyft, and I have $240 worth of Lyft pass vouchers expiring April 29.
- Did not keep guarantees or promises
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I've filed a police report involving one of your drivers
Lyft assumes no responsibility for anything left in vehicles. I know that my driver drove a mile away and, apparently, sold or threw my phone away in Safeway parking lot where an RV is parked.
I left my phone in a Lyft car. The driver called my number one minute later.
My Findmy App identified that the phone was then transported and left in a Safeway parking lot one mile away. The driver talked to my wife and claimed he did not have it. The phone last seen in that parking lot precisely where an RV is parked and some lives. I called the Menlo Park police to report this theft and.
I guess, resell. My cost for a new phone was $1100.
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It is real mature of you to admit that this was your fault. A lot of people would blame the driver and demand a refund for their mistake.
They expect the driver to reply right away. But to get your phone back, contact the company.
They may charge you $15 to $20 to get your phone back. The driver may be working and not answer right away.