Lyft Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lyft has 1.8 star rating based on 15094 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Lyft to a friend or colleague.
- Rating Distribution
Pros: Convenient, Good service, No pros.
Cons: Poor customer service, No customer service, Can not contact anyone.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lyft has 1.8 star rating based on 15094 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Lyft to a friend or colleague.
- Rating Distribution
Pros: Convenient, Good service, No pros.
Cons: Poor customer service, No customer service, Can not contact anyone.51% of users think that Lyft should improve its Customer Service.
37% of users say that they won't use Lyft in the future for similar services or products.Recent recommendations regarding this business are as follows: "Drivers should either speak SOME English or be able to communicate with an app to avoid unfortunate miscommunications!", "I wish you good luck.", "If you have elderly parents who have care givers in their home pay close attention to the credit card statements", "Truthfully. Lyft does very well at what they do. I am just very unhappy with their customer service and that they charge me when the driver cancels. but I don't get compensated when I have to wait for a new driver after my ride has been disconnected.", "Don’t recommend".
Most users ask Lyft for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem getting a ride
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Hey their is no reaction with my account
Are you doing? I applied like a candidate recently like almost 2 months I submitted all documents they need when checkers has sent.
The report was clear but has no my driver license so leave it unable to identify my identity so I send them bills and stuff like that with Customer services like Support team and he didn't react with me so now I have the same problem.
I know I am qualified I have no problem but check it when I talk to them. They said to me they cannot run for me background check again without organisation they can get order from Lyft not from me when I talk to lift team they said to me, your account account is suspended for no reason that's not my fault I didn't I did my best I sent all my documents, so the mistake that happened I'm not responsible for so when I talk to them no one gave me reason behind that the unable to talk to me, I sent to them my bills, everything so many prove to approve myself, but they refuse to react to make any action the situation Thank you so much
User's recommendation: My recommendation for future to be very flexible with customers and candidate at the same time to be very professional so small things to be a problem between in between so it's really problematic if something and complete have to take a reaction or two do another process to solve the problem, but this is somebody for no reason for me. He doesn't make any sense. Anyway I'm not going to involve the policy of company but I try to say something logical thank you so much guys. God bless you
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSTILL NO DEPOSIT IN MY BANK ACCOUNT...
- Deceptive
Preferred solution: Full refund
User's recommendation: NEVER TRUST DRIVING FOR LYFT
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse vehicle claims I didn’t cause
Hi, my name is Patricia Quezada and I am reporting an incident that occurred a day ago on Monday evening. One of your drivers claimed that I damaged her vehicle but I was only in her car for five minutes.
I live down the road from my destination. unfortunately I am disabled and Uber and Lyft are my only way to get around independently. What happened was I didnt know that she falsely accused me of damaging her vehicle until the next morning when it showed up on my bank statement. She sat in my driveway range for 20 minutes I didnt think anything about it but now looking back I wouldve question why is she still sitting there?
Did she hit her car? Did she get a flat tire? I didnt know I didnt know anything was wrong because she didnt bring up any concern to me and I was outside on the phone looking for some stuff in my bag, but my neighborhood is extremely dark and so I thought that maybe she needed some help.. I didnt think anything about it.
I minded my own business and then she falsely accuse me of ripping into her furniture.
I could not have done that in the matter of five minutes nor would I have ever done that. I am a five star writer and Ive been writing with you guys for over 2 1/2 almost 3 years, thats not fair Im being falsely accused and I want to talk to a representative because I want to dispute this I want to get this off of my record and I want to get my money back they charged me $150 for damages I did not cause I am not that type of person nor would I ever do that.
- Disabled
- Being falsely accused
Preferred solution: Full refund

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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLyft charge me twice for a ride
Lyft charged me twice for a ride and they have made it to where I cannot dispute or report the overcharge on their system it is not showing up on there account but is showing up on my cashapp account what do I do about that? how can I go about getting my money back for being charged twice for one ride when they have made it to where I can not dispute the charge can someone please help me with this because I need my money back they charged me $8.32 and then also charge me $8.66 for the same ride and now I cannot get in touch with anybody please somebody reach out to me at your earliest and fastest convenience asap my email is johnsonjasmin@***.com phone number 901- 275-****... my name is Jasmin Johnson and I would love an response and my money back please and thank you.
Preferred solution: Full refund
User's recommendation: If you have reported anything against lyft in the past they will retaliate by somehow overcharging your account please be mindful and play close attention to your account
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerY’all never answered the phone and my Lyft caught a flat and he left me stranded on Roosevelt and Kostner and I had to have my mom to pick me up from a dangerous neighborhood and they charged me for
They never revolve my problem or called me back from this dangerous situation nor answer my calls but they took my money
- He caught a flat and he left me dangerously
Preferred solution: Full refund
User's recommendation: And no one answered the phone what if something could of happened to me and how im going to show you a video of the gas station can’t you see where he dropped me off at
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI haven't been refunded
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was scammed
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund Lyft cash
- Scam artist
Preferred solution: Full refund
User's recommendation: Just cheaper and less of a problem with a taxi instead
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe Lyft driver scammed me b
Preferred solution: Full refund
User's recommendation: I want my full refund back
737334****
- At the 7:20 of Feb/20 when I picked up the Lyft passenger I stopped and waited for the lady coming out of the parking lot to pass me But instead of passing by me, he came straight towards me and hit me It seems that she was not paying attention to the road Then she started to run away And when I didn't let her pass, she ran away in the opposite direction. Since I took some pictures while she was running away she came back after 15 minutes.
- Also I recorded a video from my passenger as a witness
- I quickly replaced the broken headlight, now the car is fine, but Lyft has closed my app for two weeks now and I can't work. Please open my app.
Thanks again
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Preferred solution: Full refund
User's recommendation: Refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharge
Preferred solution: Information about the other driver
User's recommendation: Refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo star
- Theft of my money
Preferred solution: Full refund
User's recommendation: Be careful
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to discuss about my Lyft account
- I will be very happy to drive with lyft
- Lyft
Preferred solution: Deliver product or service ordered
User's recommendation: My future recommendation to all passengers is definitely I must have great respect to them any time
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need the 1099NEC and 1099-k ,1099NEC and summary tax 2021 for Recep Bura
Preferred solution: Tax 1099-k, 1099NEC summary tax 2021 RECEP BURA
User's recommendation: I recommend contacting Lift Support Center for assistance with any official papers.
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I have a better recommendation, READ and UNDERSTAND the terms you accept first. In case you haven't figured it out (based on your lame comment) this is happening within the time frame YOU agreed to.
This is also the dumbest thing you could have done.
You worked forever for $126.00 and think you have something? Please do better.