Lyft

I provided picture evidence to prove the customer completely lied, but in the end, I don't believe the customer made false accusations. I think because I'm in a mass arbitration against Lyft that they made false reasonings to delete my account.

This is a bad company; never drive for them if you depend on your income. Lyft claims the customer made accusations that I made comments towards their body and prevented them from leaving my car. As you can see from the pictures provided, this customer had complete control over leaving the car. I have manual hand-operated locking systems on both rear doors, which proves all of this was lies.

I do believe this is because I am in a mass arbitration against Lyft. That is the reason why they deleted my account.

I was in the Rider app. I was requesting a ride so I could help somebody get back home and went to pay for the ride.

The ride was $28. They took over $300 from my bank account. I filed a claim now my bills are being affected, and now I'm being charged with NSF fees. My light bill didn't clear, and my lights are due for disconnection because of them.

I'm trying to call them and talk to them. They are rude. They hang up in your face. They act like this is fine, and it's okay to treat people this way and do this.

I've taken Lyft rides for the last year, and they've never debited my account for a balance due from some rental issue from over four years ago, so it's about a rental balance. Why weren't you taking my money four years ago from the cards that were on the rental agreement? This card that I used, I just got it, a brand new card; it's not even saved to their app. And they don't want to discuss it.

They just click and hang up on you. That's their game.

I would not recommend Lyft, and I will never use Lyft in my life again. I'd rather do Uber and pay the extra money than mess around with Lyft while they steal your money.

Hello Lyft Customer Support,

My name is Mohammad Sajudur Rahman. I am writing to formally dispute a damage charge of CAD 150 associated with Receipt #220190****43937****.

I respectfully disagree with this claim, as I did not cause any damage during the ride. I have been using Lyft for the past three years and have always maintained a respectful and responsible record. This is the first time I have encountered such an issue.

I kindly request that you investigate this matter thoroughly. If there were any valid damages, I would accept responsibility; however, in this case, I strongly believe the claim is incorrect and unfair.

Please review the case and arrange for a refund of the charged amount if the claim is found to be invalid.

Thank you for your attention and support. I look forward to your response.

Sincerely,

Mohammad Sajudur Rahman

Customer lied false accusations, claiming I made comments towards their body and did not allow them to exit my vehicle. My vehicle was rented through Lyft.

It is a 2024 Toyota Corolla hybrid it has locking hand operated manual system on both back doors sent pictures to prove customer lied. I prevented them from leaving the car by locking doors or prevented them from leaving the car. When they had full usage of back door, I do believe customer made false accusations for a free ride or a discounted trip but its kind of funny.

All of this happens two days after I find out Im in a mass arbitration against Lyft for their fraud and their misrepresentations. Now all of a sudden my account is being deactivated because of false assumptions when I have proof to prove otherwise.

I tried to call you guys. I tried to write a complaint.

Nothing worked. I had the most horrific experience worst customer service ever from my Lyft driver. My Lyft was ordered by my social workers through Riverside community care. They told him to pick me up at the dollar tree in Norwood, Massachusetts theres a Jim way on the other side of the mall parking lot strip mall the driver pulled up.

I am totally totally disabled. I have lupus and Ive had 10 strokes and I dont walk very well. He pulled up for a half a second I started hobbling over to him as fast as I could. I was waving my cane and yelling.

He waited like one minute literally, and then he drove away. I was waving and screaming. I contacted my social worker. I have bad, bad anxiety and panic attacks.

I was panic being desperately in fair that I wouldnt get another ride. My social worker called them back and told them Im at the Dollar tree sitting on the bench again he came and he parked in front of the gym and I was running as fast as my legs could take me because like I said, Im totally totally disabled when I got over to him. He opened the window. I told him that he was for me because I had his license plate and car on my phone that my social worker sent me in a text I gave him my name he kept saying no its not you and he started arguing with me and wouldnt let me in the car at this point.

My legs were exhausted. He was so rude so so rude, and he kept yelling at me that it wasnt for me. I kept telling him it was under a different name because my social worker ordered it for me and he wouldnt let me in the car he said no no you cant get in it. Its not for you.

I kept telling him over and over it was for me. Somebody else ordered it and again he still wouldnt let me in the car and then the dispatcher came over the radio, and I said youre going to bring them in womens hospital right he said yes but this is not for you. Its for somebody else. I said its not for somebody else.

Theres not two people here going to bring them on womens and I said I have your license plate in your car model on my phone. Do you wanna see it and he was like no no its not for you and I heard the dispatch just say yes its her Wendy because it was in the notes because it happens all the time with your company and I told my social worker to attach my name on it and the dispatcher kept telling him it was for me and I yelled at him that he wouldnt let me in the car and that dispatcher kept telling him. Yes its for her. Bring them in womens Wendy and he kept arguing and arguing and said he wasnt gonna pick me up because it wasnt the right person.

I finally opened the door and started to get in the car and he was yelling at me and I started yelling back and told him it is for me. Im going to Brigham and Womens Hospital does not two people here going in that place its for me and he was just yelling and yelling at me and the dispatcher kept telling him it was me so we proceeded to go and he was yelling at me and being rude, and then I told him I wanted the company phone number and then all of a sudden he put an act on all of a sudden, not the clear blue. He said he didnt speak English and he didnt understand me because he didnt wanna give me the company phone number because he knew I was going to complain and he kept saying no speak English no speak English playing that act so I told him if you dont speak English, you should not be dealing with the public if you cant communicate with them, then he got on his phone and was talking on the phone in Spanish, which is highly rude. I told him, sir I dont like you on your phone when youre driving me in the car you cant pay attention when youre driving if youre on the phone, please hang up the phone and he kept saying no speak English and kept on talking on the phone, he talked on the phone from Norwood, Massachusetts to Boston.

He would not hang up the phone and two people beeped at him because he wasnt paying attention and he did something that upset them and it was beeping at him because he was on the phone and not paying attention to driving. I have major anxiety and panic attack attacks I was in a really horrific car accident and I was scared because he was on the phone and not paying attention. I told him over and over again to get off the phone and I told him I wanted the number for his boss and he just kept saying I dont speak English. He was so rude and arrogant and ignorant.

This was the worst experience in my life. I was so scared in that car because he was on the phone. He has poor poor customer service and he should not be dealing with the public.

Im not prejudice whatsoever, but how can he drive a car and communicate with people when he keeps saying no English I hope somethings done about this. Please call me 413-219-****.