Lyft
Lyft Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lyft has a 1.7 star rating based on 12818 customer reviews; 15% would recommend. Consumers are mostly dissatisfied with service, per Lyft reviews.
Key Takeaways for Future Customers
- Expect limited live customer service and hard-to-resolve issues.
- Monitor charges closely and request a refund promptly for unexpected billing.
- Be cautious with reservations and advance bookings; driver no-shows reported.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and unreachable support.
- Recurring billing problems, double charges, pending payments, and refund delays.
- Driver no-shows, lost items, account suspensions, and safety or conduct concerns.
Positive Feedback
Some riders report convenient rides and good service on individual trips.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lyft has a 1.7 star rating based on 12818 customer reviews; 15% would recommend. Consumers are mostly dissatisfied with service, per Lyft reviews.
Key Takeaways for Future Customers
- Expect limited live customer service and hard-to-resolve issues.
- Monitor charges closely and request a refund promptly for unexpected billing.
- Be cautious with reservations and advance bookings; driver no-shows reported.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and unreachable support.
- Recurring billing problems, double charges, pending payments, and refund delays.
- Driver no-shows, lost items, account suspensions, and safety or conduct concerns.
Positive Feedback
Some riders report convenient rides and good service on individual trips.
Media from reviews
Lyft Collective Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Wrong payment charge
- Long cab wait (4 hours) caused me to use Uber instead of Lyft.
- I paid cash for the Uber ride.
- Lyft charged for a service I did not use.
Yesterday I had tried to request a cab service but I didn't got it after been waiting 4 hours and then I decided to use my Uber ride instead of your Lyft service and I paid as fresh Cash for Uber ride but after I got home I found out that you had made wrong payment charge without any service because of I had used Uber service after long waiting time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mililani, Hawaii
Resolved: Horrible UNWANTED signaling for riders with disabilities
As noted in the update.
UPDATE: Lyft Corporate Addressed the Issue, but Driver Accountability Remains CrucialI am updating my previous review regarding the incident where I was left stranded with my ***. After a formal investigation, ***’s corporate team stepped in to handle the situation, which has gone a long way toward restoring my confidence in the platform.Corporate Policy and Investigation ResultsI appreciate that *** took this matter seriously and explicitly confirmed their stance on accessibility, stating:"The law, ***’s Terms of Service, and ***’s policy regarding mobility devices require that drivers transport riders who use foldable mobility devices...
Failure of a driver to adhere to this policy may result in the permanent deactivation of their Lyft driver account."Following their investigation into the incident, they followed up with their final results:"We contacted the driver and educated them on ***’s policy regarding mobility devices. If the driver in question violates this policy again, they will be permanently deactivated from the Lyft platform... Additionally, we’ve made sure that you have not incurred any charges as a result of this incident."They refunded the second return fare and provided a $10 account credit. While a credit doesn't erase the distress of being stranded, I am grateful for their thoroughness in making the financial side of things more balanced.Drivers Need to Take Personal ResponsibilityWhile Lyft’s corporate response was professional, this situation highlights a major issue.
Lyft as a company cannot always control the poor, real-time decisions of individual drivers.Drivers who choose to ignore accessibility laws and company policies are putting ***’s reputation in jeopardy. If a driver feels entitled to refuse service to elderly or disabled passengers, they should operate their own private transportation businesses. That way, they can face the direct legal battles of refusing service required by law on their own dime, rather than placing Lyft in jeopardy.Moving ForwardLyft’s internal action proved to me that the company itself respects its terms of service and its passengers.
It does restore my faith in the service—for now. I will continue to use Lyft with the hope that their driver enforcement truly prevents other vulnerable passengers from experiencing what I went through.
Paid for round trip—home, post office, back home. It was hot, so I guess he preferred a spot in the shade? He moved a bit, but still not to the nearest available spot, which admittedly didn't have shade from a tree. Reasoning he could have let me out, and then found a spot in the shade.
But I guess he didn't want to risk losing a shady spot. So, when he 'placed' my [PERSON_NAME] at the car door, I got out and started trying to walk. He was clearly annoyed. When I came out, he was gone.
I looked around because I couldn't believe he left me there. When I called Lyft, the representative actually told me, 'you are home,' as if I'm so old and disoriented that I couldn't recognize the post office from my home. After convincing her that I was, in fact, still at the post office, she then switched, saying, 'driver waited five (5) minutes before leaving.' So, now, in addition to not recognizing where I am, I can't tell time. Her next resolution was condescending at best, 'Okay.
We'll make sure that that driver never, ever picks you up again. Have a good day.' I had to call back! Still stranded, having paid for fare back home. I was then told that I needed to schedule a return ride home.
When I asked about my having already paid for the return fare, all I could make out, as the representative's voice became garbled, was 'notify.' So, I had to schedule and pay for a ride home. If that weren't bad enough, it got worse. New driver, [PERSON_NAME], pulled up. I waved to him to let him know I was there.
He waved back, and I thought he was indicating he saw me and was driving to the side of the street where I was. I watched him, hazard flashers still on, drive to the traffic light. Still thinking he was trying to safely turn around, I watched him drive away. And then, a new driver was assigned.
This was, with handicapped plates, who actually brought me home. Unfathomable as it seems, I guess riders with foldable walkers and disabilities aren't welcome with Lyft drivers.
- Horrific treatment of elderly and disabled
Preferred solution: Full refund, change in policy, and apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toledo, Ohio
My Account was incorrectly and unjustly...
Law suit
Very bad not one of the representatives wanted to help me and kept just telling me that My Account deactivated there’s nothing they can do or are willing to do very bad customer service. I am an elite, tear driver, top-tier driver, and this is the way they handled this matter very poorly.
I have picture evidence that the locking system in the back of my car are manual hand operated locking system systems.
There is no way I could have locked my customer in my car preventing them to exit. They had complete free will to leave the car which proves their accusations in full have to be considered as in accurate lies and My Account profile deserves to be fixed.
User's recommendation: Do not drive for this company if you rely on that money for your income because they will abruptly with just recently deactivate your profile and claim policy terms community guidelines violation, even if it’s a lie, and you can prove it they do not care
Some people do this to get a free ride. They do not care if they ruin a man's life.
Their main concern is getting a free ride. If you have cameras you can prove you are innocent.
One woman who wanted a refund for her ride made up a similar lie. They are forced to confess when the driver had proof that none of that happened.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Never picked up, charged cancellation fee
- Lyft charged a $15 cancellation fee after ride was canceled by the app.
- The driver didn't arrive at Zones 31-32; a new ride was booked.
On June 13, 2026, Lyft charged me a $15 cancellation fee for a ride.
I scheduled a ride with Lyft from LAX. After I indicated in the app that I was ready for pickup, the app told me to go to Zones 31-32 in the LAX-it pickup area at ***.
I arrived at Zones 31-32 around 7:15pm. The deadline to be picked up was 7:32pm.
I didn't find the driver at the pickup location. I waited until 7:32, at which point the ride was no longer available and was apparently canceled by the app.
So the cancelation fee is doubly incorrect: I didn't voluntarily cancel the ride, and I shouldn't have been charged a fee anyway, since the driver never showed up.
As you can see from the attached screenshot, I booked another ride immediately after the original one was canceled.
This supports my assertion that the original driver didn't show up and that I didn't voluntarily cancel the ride. I clearly wanted a ride, since I booked another one.
- Cheaper than uber for my route
- Customer
- No recourse if customer charged for driver no show
- If the driver does not show up
Preferred solution: Full refund
User's recommendation: If you use Lyft, avoid scheduling rides ahead of time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery Nice
Very Satisfied
My driver cancelled my ride by accident yesterday, and Had Me late for my daughter's graduation. He asked to see my phone then went on my Lift app and tried to make me pay for the ride and my assurance pays them. I pray he have camera in his car, he
User's recommendation: Definitely
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lakeland, Florida
Hello, for mistake I recharged Lyft...
Hello, for mistake I recharged Lyft cash with 75 dollars, Im not a frequently guest, Im a visitor, Im not gonna use all this one, please can I requested for refund?
This 75 dólares its already charged to my debit card, I really appreciate for your help, hope your answer soon. Reference cod, 05-31 there are 3 charges of 25 dólares each,date of charges may 31/ 2026. In my personal card account its showing charges of 30 dólar each.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Report Lyft driver
Yes, I am reporting that my wife, sister, and brother-in-law were picked up by an Uber to be taken to the [GEOGRAPHIC_DATA] at the time of the ride. There were inappropriate sexual toys in the vehicle; the vehicle was very nasty and crowded, and it also had some form of private netting to separate the back passengers from the driver, who passed at this time.
My spouse contacted me and asked me to contact law enforcement, which I did, and several are you OK thanks and blessings.
I will be forwarding you pictures of the inside of this vehicle. Thank you, and have a blessed day.
User's recommendation: Do not ever ride in that person car
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Riverside, California
About my account why you deactivated?
Sur vous plait ça fait plus de 2 mois que je vous informe concernant mon compte lyft vous l' avez désactivé pour raison de mon permis et ma photo je vous les a envoyé de nouveau mais jusque la mon compte est toujours désactivé veuillez m' aidé sur vous plaît merci.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Magnolia, Arkansas
Unjustified illegal permanent deletion of Account
- Pictures were provided as evidence in the incident.
- Account deletion is linked to mass arbitration against Lyft and cites manual rear-door locks.
I provided picture evidence to prove the customer completely lied, but in the end, I don't believe the customer made false accusations. I think because I'm in a mass arbitration against *** that they made false reasonings to delete my account.
This is a bad company; never drive for them if you depend on your income. *** claims the customer made accusations that I made comments towards their body and prevented them from leaving my car. As you can see from the pictures provided, this customer had complete control over leaving the car. I have manual hand-operated locking systems on both rear doors, which proves all of this was lies.
I do believe this is because I am in a mass arbitration against Lyft. That is the reason why they deleted my account.
User's recommendation: Do not use Lyft or any rideshare platform for that matter they do not deserve our hard earned money. They are corrupt and fraud and we need them to suffer the effects of doing this to drivers mind you I am an elite tear driver. I have been driving for them for five months and I had over 2200 trips five star rating with hundreds of compliments.
Send s.surveyplanet.com/948mmg1u
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey took money for me
Try to order a lift for me and my son to get home, and it took five dollars from me. I want my money back, and I'm trying to understand why I did not get the full payment.
Preferred solution: Full refund
User's recommendation: I want my money back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDriver
My account has been deactivated 2 years ago. Indeed, this happened because I did not master certain informations related to it.
Now I do. And I would like to get it restored in order to go back "lifting " trust me this's not gonna happen again.
Preferred solution: Apology
User's recommendation: I am not gonna speed again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Avondale, Arizona
Missing payment
I can't update my new payment. If you guys can help me, I want to go back to work.
Please, I need to go back to work. Help me to change my payment options, or I can get a call to explain better.
Am
Waiting for your call: ***.
***, thank you for understanding my situation. I hope I
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person supports our platform.
SupporterResolved: Kont mwan bloque
- The user says their account is blocked.
- They deny being called arrogant and say their car has nothing wrong; they don't know why this is said.
Company fixed the issue and I have been provided with apology.
Hola soy *** mi cuenta esta bloqueado por dos pasajero dices yo engreído en una acsidante no es verdad pero si engreído en una acsidante como mi carro no tiene nada yo no sé porque esa persona diga esto
Preferred solution: Deliver product or service ordered
User's recommendation: Esa persona que diga esto yo no necesito eso dos pasajero
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
They are rude
- Lyft charged over $300 for a $28 ride.
- I filed a claim, and NSF fees and my light bill risk disconnection.
- Customer service was rude and hung up.
I was I went in the Rider app. I was requesting a ride so I can help somebody get back home went to pay for the ride.
The right was $28. They take over $300 from my bank account. Wipe my account claim now my bills are being now Im being charged with NSF fees. My light bill didnt clear itll my lights are due for disconnection because of them and trying to call them and talk to them.
They rude. They hang up in your face. They act like this is fine and its OK to treat people this way and do this. Ive taken Lyft rides for the last year and theyve never debited my account for a balance due from some rental shit from over four years ago, so its about a rental ballot.
Why wasnt you taking my money four years ago from the cards that were on the rental agreement this card that I used? I just got it brand new car its not even saved to their app. And they dont wanna discuss it. They just click hang up on you.
Thats their game.
I would not recommend Lyft and I will never use Lyft in my life again. Id rather do Uber and pay the extra money then fuck around with Lyfts ass while they steal your money.
- Non applicable
- Horrible and bad customer service support team who dont help you
Preferred solution: Full refund
User's recommendation: Future customers I wouldn’t take Lyft use anybody take way more to Uber. Take the city bus, but I would not *** with Lyft.
So, you knew that you had a balance, changed cards as a way to evade the balance and are now upset that they finally caught up to you. Did I get that right?
They were just lying in wait for you to do something like add a fresh payment method to the platform. This is your fault.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWas charged for a ride that was never booked
I tried to book a ride and it took my money and it sat in pending on my Cash App card then recently payment completed and ride was never booked I do have a screenshot
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montreal, Quebec
Resolved: I don’t get pay
- No valid address or contact phone number available.
- Described as a scam and not recommended.
- Over 1,000 CAD in the account.
Company fixed the issue and I have been provided with full refund. It’s perfect. No comment.
I'm wasting my time working, wearing out my car, paying tolls, all to scam me. No valid address, no contact phone number available, no solutions offered.
This is not recommended. I have over 1,000 Canadian dollars in my account. They told me my debit card and all my bank accounts are incorrect.
It's crazy! I tried two debit cards and three bank accounts.
Preferred solution: Full refund
Lyft FAQs
Lyft is a ridesharing company that specializes in auto lease, bicycle-sharing, and meal delivery in the United States and Canada. The services are accessed via the mobile application.
To start using the services, a user should install the app and create an account having stated some personal information and credit card or e-commerce payment system details. After the service is completed, drivers and customers may rate each other. Lyft provides standard vehicle insurance.
The ride price depends on the ride route, type, availability, and demand. When entering the pickup and drop-off locations in the Lyft app, it should show the estimate of what your ride will cost. You can also use Lyft’s fare estimator on their website to get a fare estimate.
To delete your Lyft account, you should go to the Lyft website, log in, and submit a request in the ‘Delete account’ section. You will need to select a reason for your account deletion request. The request can be handled within 45 days. Once deleted, the account cannot be restored.
You can earn free rides provided you refer friends or family members to use Lyft. Find a referral code in the ‘Free Rides’ section in your Lyft app and ask your friends to use it when they create a new Lyft account. Lyft also offers different discounts and promo codes.
To drive for Lyft, you need to be at least 25 years old. However, in some cities, the minimum age requirement is 21.
Lyft typically processes refunds for canceled rides within 5-7 business days. If you see a pending transaction for a canceled Lyft ride, it should either disappear or appear as a refund once your bank processes the transaction.
To request a Lyft cash refund, open the app and go to the home screen. Tap the Menu icon, select “Ride History,” and find the ride you want to dispute. Click the Get Help button at the bottom of the screen, choose the issue you encountered, and select “Dispute fare or Charge” next to it. You can also contact Lyft through the Help Center for additional assistance.
To cancel a Lyft ride, open the app and go to the Ride screen. Tap “Edit ride” in the bottom left corner, select the Cancel Ride option, and confirm the cancellation.
According to Lyft cancellation policy, if you cancel within two minutes of booking, you can avoid a cancellation fee. For scheduled rides, you can cancel without a fee if you do so before being matched with a driver.
To dispute a charge, go to the Lyft app’s home screen, tap the Menu, and select the Ride History tab. Find the ride you want to dispute and tap on it. Scroll down and click the Get Help button to select the topic of your issue and choose the Dispute Fare or Charge option. This will initiate a process where you can explain the problem and request a refund or adjustment.
To see your Lyft rider rating, tap the Menu icon in the top left corner of the app’s home screen and select “View profile” below your profile picture. Your star rating will be displayed in the banner below your name and photo. Your rating is an average of the last 100 rides. If you have fewer than 100 rides, it’s the average of all your rides so far.
Founded by Logan Green and John Zimmer in 2012, Lyft, as a publicly traded company, is now owned by various institutional investors. The top shareholders include Fidelity Management, Vanguard, JPMorgan Investment, BlackRock, and Jackson Square Partners.
To remove a card from your Lyft account, open the Menu on the app and select the Payment tab. Tap on the card you want to remove, tap “Delete,” and confirm your choice. Before you can delete a payment method, make sure you have at least one other payment method set as the default.
To reactivate your Lyft account, check any emails or notifications from the company to understand why your account was deactivated. To get in touch with Lyft support, visit their Help Center and submit a request to reactivate your account. Provide any necessary information or documentation they request. If your account was permanently deactivated, you can submit an appeal through the Lyft Help Center. Check your email for any updates from Lyft and respond promptly to any requests for additional information.
Companies Similar to Lyft
Uber
“I started driving for ("UBER") in 2023. In my 1st week of driving I did 189 trips. Got all the congrats...“
Yellow Cab
“I called at 10:30 on 3/14/25 for a cab. My planned trip was cancelled twice. I get a notice that they...“
zTrip
Curb
“I noticed my charge was over $4 more than what I approved. When I viewed my receipt, it showed a tip I...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Lyft and other rideshares are NOT medical transports. They're someone in a personal car that drives people to and fro.
Your little multi stop runs are a total waste of time for any drive.
I suspect your rider rating is dropping like a brick, and you will find it harder to get someone to even come your way. Next time, call a service that specializes in your kind and save a headache.