Lyft
Reviews and Complaints
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Verified Reviewer
Driver never came
Ill m still standing outside she never showed up Im disputing these charges I added a picture so u can see
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever picked up
For the very first time, I attempted to use this service to get to the hospital where my life partner was lying with a brain aneurysm that was caused by a stroke. He had experienced two heart attacks just a couple of months before Thanksgiving and Christmas.
All I could think about was how little time had passed since then, and now this. I had to get there as soon as possible! When placing an order, you are asked to choose which ride suits your budget: wait 5-28 minutes or be served immediately after the driver is notified they're on duty, then where they're headed, and, I presume, if they accept the request for the pickup/drop-off. I chose 'wait' because what's 30 minutes when you still have a few things to gather up for your stay at the hospital; you've been there and you know it's a four to five-day ordeal.
Plus, it's nearly $4 cheaper and a penny saved is a penny saved anymore, you know. So, 20 minutes later, I still have nothing, but the app states, 'Currently searching for you a driver, please hang tight.' So far, I'm still not worried and then I notice the app displays the same drop-off time for me to arrive as it has stated the whole time. What? Am I teleporting or are they the fastest driver known to man?
Well, I don't think anyone reading this is going to agree to those answers, as I wouldn't accept them either. I'm now waiting on my driver from Lyft for one hour, then it becomes one and a half hours of wait time. Some may wonder why I waited to call. The reason is a blizzard, and living in Michigan, it's not stopping soon.
When I call, it directs me to the pet ride with Lyft complaint line! Either it's an insult or they need to fix the issue with their customer service team's number. They immediately say they can help, but they can't explain why I was never on their pickup schedule, or if they asked a driver, nor why I was charged twice! Trying to justify, they told me that they take all pickup payments twice: once to ensure the card works and then to process the ride.
So, hold on, I pay twice for one ride!? And never get picked up! Now, I'm furious because you're not joking, this is not April Fools' Day and I'm told that I'll be waiting 8-10 business days before receiving my money back. I'm now devastated by my own failure to get to the hospital.
I told the customer service agent that this was unacceptable and I wanted the money back faster than they received it. I explained my situation.
Lyft's first step to rectifying my many wrongs was that they were very swift in returning my cash and the customer service agent, though I disliked her answers, was very friendly. I have to admit, I was surprised by this and am grateful to have made it, but I am never using the Lyft service again!
- I see no pros on my end maybe others
- Taking money out twice and never getting the pick up
Preferred solution: Full refund
User's recommendation: Walk it’s good for the soul!! Lbvs
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Verified Reviewer |
Las Vegas, Nevada
To file a complaint against your driver
Your driver had me sitting on dog hair in her car my cloths was filled up with some much dog hair that I had to throw my clothes in the trash this is not good at all this is bad For your business
User's recommendation: Look good at the seats before Entering the car
Robinsonville, Mississippi
Y’all took my money off my card for no reason bc I didn’t get a Lyft today
Its feb 21.99 its 10:17 I look at my phone I see my last 21.99 dollars missing out my bank account Ik for fact I didnt get a Lyft driver bc I have COVID I havent been out for 5 days then tomorrow I have to go back to work soo I need that 21.99for my Lyft tomorrow I dont play with nobody money bc I have to feed
User's recommendation: Keep your card lock
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Verified ReviewerOver charging customers
what happened is it shows on their end the amount of 23.45 was charged for my ride and went they sent to ny bank account it said 29.99 they are riping people off.
- Gets me to work
- Prices are to much
Preferred solution: Price reduction
User's recommendation: make sure you check your account for the price it cost you
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Doylestown, Pennsylvania
You start my Lyft
Have insurance now you start my car have insurance now have to state ohio bureau of motor vehicle registration c
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Poor customer service!
Where to start? I left my phone in a car and I finally gave up on getting it returned.
A year later, a friend got a call from a man who was not my driver and returned the phone. I've been stranded by drivers several times in the bitter cold of winter or at night in the dark, which was incredibly unsafe. I cringe every time I have an issue and need customer service. The site is difficult to navigate and takes an inordinate amount of time.
It's unnecessarily frustrating!
It has sometimes taken me days to resolve an issue. Ridiculous!
- Ease of use & wait & save option and generally great drivers
- Terrible and nonexistent customer service
User's recommendation: Once one actually has success with getting an issue resolved, take notes so that you don’t waste time again trying to navigate the system and end up at a dead end.
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Verified Buyer |
Miami, Florida
Taking my money
An event is going on I could not get to my destination. I wanted a refund because I couldn't take the trip even if I wanted to.
The driver did not speak English or understand English very well.
Now the chat expert wanted to charge me on my credit card for a refund from Lyft. That is suspicious
User's recommendation: Stop stealing from the people
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was charged twice for $20 for a lost and found with live and would like it reimburse
I was charged twice for lost and found with Lyft and would like to have it reimbursed, along with the $20 overdraft fee.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLyft take $85.27 on my account what I want you give me my money what now on my account
Every time I take Lyft, they charge me twice for the ride. However, today they took money from my account and I don't know why. I need my money back, please.
Preferred solution: Full refund
User's recommendation: I need my money back in my account
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLyft take My money
Lyft took my money two times for the same ride, $85.27. I need my money back please because I work for my money and I'm pregnant. Please don't make me angry.
Preferred solution: Full refund
User's recommendation: Need my money back in my account
Boston, Massachusetts
I need please your help please
Nothing but I like your job please Im working right now please activate my account please thanks and work together please
User's recommendation: I do agreet job please my future
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Verified ReviewerResolved: Uploaded documents not accepted
App works .Issue resolved by Lyft!!.
My uploaded documents are not being accepted and the documents are Lyft documents. Why are they not being accepted? Can a Lyft representative call me at 470-908-****, please?
Preferred solution: I would like for them to accept my proper documents. The algorithm in the system is rejecting.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnsafe ride
Misty dropped my son off at 701 Worthington, but he was supposed to go to 801 Polaris. He had to walk for an hour to get home.
She lied and said she completed the stop.
The help desk stated it was acceptable because it was close enough. It was terrible for my black son to be dropped off in no man's land at night in Worthington.
- Will con you and there boss has there back
User's recommendation: Cancel lyft
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Trussville, Alabama
Charged twice for the same lost and found fee
I pissed because it overdraft me twice I need one of the payment reimbursed. It should only be one 20$ charge. I want back my 20$ on card and overdraft fee
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"I'm told that I'll be waiting 8-10 business days" Let me guess, you didn't bother to read the terms of service before accepting them. Had you read them, you would have known this is how long it will take to get a refund.
As to your reason for going anywhere, no one cares. There's no need to pad your complaint with irrelevant factoids that have nothing to do with your issues.