New Reviewer

Wasnt helpful at all

Its not beneficial to have an automated machine give options and tell me how helpful yall are just to hang up on me before i get actual help
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#3710085 Review #3710085 is a subjective opinion of poster.
Location
Decatur, Georgia
New Reviewer

I have problem with my application

I applied to lyft two weeks ago . I haven't been approved yet. When I reapply and they ask for referral code and I put that and then when I submit the information it says something went wrong please try again later. This happens every time.
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#3709950 Review #3709950 is a subjective opinion of poster.
Location
Charlottesville, Virginia
New Reviewer

Need immediate help

1.0
Nothing got resolved at all I called and couldn't speak with anyone at all it's just ridiculous they over charged me on my card
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#3709856 Review #3709856 is a subjective opinion of poster.
Location
Orlando, Florida
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Speak to a representative

My charges for Saturday going to DEFY was $18 and some change. You took out of my account $38.51. Why when it clearly states $18 ., they take more than they are supposed to

User's recommendation: Don't use lift.

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#3709719 Review #3709719 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Loss
$18

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Verified Reviewer New Reviewer

I was charged 60.00 for a 23.72 ride

Lyft - I was charged 60.00 for a 23.72 ride
Lyft - I was charged 60.00 for a 23.72 ride
Just need answers on this situation and wife is very upset also travel out of town for work so please help me with this
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#3709596 Review #3709596 is a subjective opinion of poster.
Location
The Bronx, New York
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Nobody came to pick us up so I missed my flight

1.0
Called a day before to set up a XL car for 4:30am. At 4:30am I stood outside with my bags and the driver Ken drove right past me without stopping and was gone and never returned. I have it on tape. It caused me to miss my flight international and cost me over 7 thousand dollars to rebook. See you in court!

User's recommendation: Don’t use Lyft EVER. Non-reliable!

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1 comment
#2202490

Disgraceful. A refund of my new ticket for seven thousand dollars or the camera will show that your driver drove right past me without stopping. See you in court

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#3709578 Review #3709578 is a subjective opinion of poster.
Location
Agios Tychon, Larnaka

Took More money than y'all was supposed to

I was supposed to be charged for one ride and then was charged for more than one ride...I love your services but if this don't get handled I'm a take my services else where...

User's recommendation: It's a good service.

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#3709539 Review #3709539 is a subjective opinion of poster.
Location
Hyattsville, Maryland
New Reviewer

Driver

3.4
I need to know why my license is not being accepted l. I have taken untitled pictures multiple times from many different angels and every time it comes back... not sure why

User's recommendation: To have an agent follow up with potential driver when they have said their is an issue with the license being accepted.

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#3709459 Review #3709459 is a subjective opinion of poster.
Location
Tampa, Florida
Cons
  • There is no customer care help line
Preferred solution
Trying to become a driver

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Verified Reviewer New Reviewer

I asked for help dealing with an issue but he was directed to go on line and contact another department. I feel as if he could have given me a number to call.

Trouble with pick up. Message for me to pick up a Ryder but it was canceled. I didn't get paid for my services. This has happened twice this week. And I'm about to get aggravated as a driver.

User's recommendation: Agents should be knowledgeable to give driver at least an email address. Because, we as Lyft driver d needs a person instead.

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#3709443 Review #3709443 is a subjective opinion of poster.
Location
Pensacola, Florida
Preferred solution
Full refund

My Lyft account is deactivated for no reason it’s been 2 weeks nobody has reached out to talk to me. I’m so upset right because I’m not able to drive Lyft I have no gas no money or anything I’m upset

1.0
Somebody making false claims on my Lyft account and my account has been deactivated for 2weeks now and nobody still hasnt reached out to me. Im so upset with Lyft because why is this happening to my account
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#3709240 Review #3709240 is a subjective opinion of poster.
Location
Merchantville, New Jersey
Preferred solution
Apology
New Reviewer

Have been double over charged

I still never got to talk to a live person and it's been 3 days and I ever order those Lyft's and ca get my money back *** and no one even calls back . Customer needs to go back to customer training because you can't get a hold of a person like the *** computer so basically you're screwed

User's recommendation: ***.

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#3709221 Review #3709221 is a subjective opinion of poster.
Location
Downey, California
Loss
$80
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Deactivated

2.0
Lyft - Deactivated
I have been Lyft driver for almost 5 years and they just randomly deactivated for unknown reason, I only received an email which does not specify the reason for deactivation but assures that there is some kind of investigation going on which I think is complete bias. I have sent 3 emails but no response yet. Plus Im a platinum member and has 5 stars rating, I have no clue what this is about.
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#3708845 Review #3708845 is a subjective opinion of poster.
Location
Burbank, California
Cons
  • Never showed up no help from lyft at all
  • Cant contact lyft
Preferred solution
Reactivate driver account

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Verified Reviewer New Reviewer

Not refunded

1.0
I ordered a Lyft and they did not come they pulled four houses up apparently and never took me anywhere and charged me and did not refund my money

User's recommendation: Uber.

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#3708827 Review #3708827 is a subjective opinion of poster.
Pros
  • I want my money back
Loss
$18
Preferred solution
Full refund
New Reviewer

They taking money of my card when I don’t need a ride

1.0
Lyft - They taking money of my card when I don’t need a ride
They charging my card when Im not on the app and they drivers will say they pick u up and havent and they still charge you

User's recommendation: Don’t use them at all and if u do unlink ur card from app.

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#3708683 Review #3708683 is a subjective opinion of poster.
Loss
$31
Preferred solution
Full refund

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Verified Reviewer New Reviewer

My payment

4.3
Im trying to do express pay and its not taking my license its telling me to add my license and because my address is different and I used it to sign up
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#3708676 Review #3708676 is a subjective opinion of poster.
Location
Columbia, South Carolina
Preferred solution
Let the company propose a solution