Lyft
Reviews and Complaints

I am writing to complain. I had 2 brain surgeries, and I'm having to have radiation treatment at the UVA in Charlottesville, VA.

Your drivers either do not show up, or if they do, on 2 of my trips, I'm having to wait 8-10 hours for someone to pick me up from my radiation treatment. Lyft and Uber need not do medical rides, period. I used to be a NEMT driver; your drivers are not trained to handle patients! And you definitely don't make patients wait 8-10 hours after having surgery or a treatment.

I literally hate having them assigned as my driver.

I will call and complain every single time to MediDrive or Modivcare. If anything happens while in transit with these unprofessional drivers, I will sue your company!

Please contact me regarding a charge thats against me a false accusation , I would like a phone call today you took my only real source of income and I an struggling to get with due to your false accusations I have many witnesses that can say I was Amazing driver and a reputable employee/ person I dont like to be falsely accused with no evidence I will take this further if I have to you have not shown me any proof and you have tainted my record to drive for another company , I will be seeking an attorney to help my wife and me with this matter , Im a 5.0 driver I have closed to 9000 rides , I wore and life my car for you and I want punitive damages for all this if you do not contact me with any sort of proof tell me talking to my attorney and I will be fighting for my rights the way you treat your drivers is not a good way to do customer service I do have connections on channel 5 news fox and I will be contacting them with my story either you call me or I will see you in court , I cant contact you , you have not told me what Im accused of and I will not be tested in this way this is deformation of character, wrongful termination,age discrimination, mistreatment before the holidays I have tons of witnesses that would say what ever supposedly did is hearsay so please contact me at

702-303-****

Daniel Joseph Buongiorno very upset ex /driver of Lyft , media will be contacted either by me or my lawyer we are innocent till proven guilty and here you are proven me guilty without reason , either you contact me personally or I will be seeking counsel no one has told me anything on that note this is against the act of being unfair and a form of discrimination, so lets work this out together or you van talk to my lawyer

Thank you

Daniel Joseph Buongiorno

Thank you

I am writing to formally report an incident involving Lyft driver Raychelle. During my initial ride, I was assigned a Ford Fusion, but the driver departed before I could board.

I subsequently received a notification that Raychelle would be my new driver to the Birmingham airport.

Upon arriving at the hotel lobby, I was offered assistance by another Lyft driver, who was packed in front of Raychelle. However, due to a box already occupying the trunk, I was unable to fit my carry-on luggage and instead brought it with me to the back seat.

As soon as I sat down, Raychelle inquired about the cleanliness of my carry-on, expressing concern about potential dirt in her vehicle. I assured her that my luggage was clean, but was taken aback by the question, considering my decent appearance and the cleanliness of my carry-on.

Upon arriving at the airport, Raychelle instructed me to carefully lift my suitcases to avoid scratching her car.

As I retrieved my luggage, she stood by, watching, before rudely slamming her trunk and driving away. I am perplexed by Raychelle's behavior and would like to request that I not be matched with her again in the future.

Sincerely,

Cynthia Davies

Dear Lyft Safety and Compliance Team,

I am writing to respectfully request an individualized review of my recent background check decision. I understand that Lyft places a high priority on rider safety, and I fully support that mission.

I would like to provide additional context regarding the offenses listed on my report and explain why I believe I am still a suitable and safe candidate for the Lyft platform.

The convictions referenced in my background check stem from an incident in 2001, nearly twentyfive years ago, when I made the extremely poor decision to flee during a traffic stop. I reached high speeds and put others at risk. No one was harmed, but the situation was serious, and I took full responsibility in court. I apologized, accepted the consequences, and committed myself to never repeating anything like that again.

Since that time, I have lived a stable, lawabiding life with no further incidents of this nature.

I have matured significantly, and the person I was in 2001 is not the person I am today. I have decades of clean driving, steady employment, and a strong commitment to safety and responsibility.

I would also like to note that Uber reviewed the same information and approved me to drive on their platform, recognizing the age of the offense and my long record of rehabilitation. I have been driving for Uber without any safety issues, complaints, or violations. I take pride in providing safe, reliable service to passengers.

The offenses in question were trafficrelated, not violent, and occurred almost a quartercentury ago.

They do not reflect my current character, judgment, or driving behavior.

I respectfully ask that Lyft consider the full context, the time that has passed, my clean record since, and my proven performance as an active rideshare driver.

I am requesting a fair, individualized review of my application. I am confident that if evaluated on who I am today, I will meet Lyfts standards for safety and professionalism

I don't know if you all have a new person in accounting or not but you have my bank account in a damn big mess. you have charged my account for MY booked rides and added someone else's rides to my account.

What the *** is going on?? You have charged my account for 4/27 $45.45 which is not correct for two different rides ($21.54 shouldn't be charged to me and the $23.91 is the good charge). the first driver didn't even come to the pick-up place and then all of a sudden, a 2nd driver was dispatched. Then for 4/26, a charge $76.04, for 3 rides, and for 4/25 $66.89 for 3 rides, AND overcharged my account various amounts totaling $125.51.

I need you to stop those charges immediately.

Because of your mess up NOW my monies will be on hold by the bank for 2 darnm weeks. Give me a call as soon as you can so that this matter can be cleared up immediately.