Lyft
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Avondale, Arizona
Missing payment
I can't update my new payment. If you guys can help me, I want to go back to work.
Please, I need to go back to work. Help me to change my payment options, or I can get a call to explain better.
Am
Waiting for your call: ***.
***, thank you for understanding my situation. I hope I
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person supports our platform.
SupporterResolved: Kont mwan bloque
- - The user says their account is blocked.
- - They deny being called arrogant and say their car has nothing wrong; they don't know why this is said.
Company fixed the issue and I have been provided with apology.
Hola soy *** mi cuenta esta bloqueado por dos pasajero dices yo engreído en una acsidante no es verdad pero si engreído en una acsidante como mi carro no tiene nada yo no sé porque esa persona diga esto
Preferred solution: Deliver product or service ordered
User's recommendation: Esa persona que diga esto yo no necesito eso dos pasajero
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
They are rude
- - Lyft charged over $300 for a $28 ride.
- - I filed a claim, and NSF fees and my light bill risk disconnection.
- - Customer service was rude and hung up.
I was I went in the Rider app. I was requesting a ride so I can help somebody get back home went to pay for the ride.
The right was $28. They take over $300 from my bank account. Wipe my account claim now my bills are being now Im being charged with NSF fees. My light bill didnt clear itll my lights are due for disconnection because of them and trying to call them and talk to them.
They rude. They hang up in your face. They act like this is fine and its OK to treat people this way and do this. Ive taken Lyft rides for the last year and theyve never debited my account for a balance due from some rental shit from over four years ago, so its about a rental ballot.
Why wasnt you taking my money four years ago from the cards that were on the rental agreement this card that I used? I just got it brand new car its not even saved to their app. And they dont wanna discuss it. They just click hang up on you.
Thats their game.
I would not recommend Lyft and I will never use Lyft in my life again. Id rather do Uber and pay the extra money then fuck around with Lyfts ass while they steal your money.
- Non applicable
- Horrible and bad customer service support team who dont help you
Preferred solution: Full refund
User's recommendation: Future customers I wouldn’t take Lyft use anybody take way more to Uber. Take the city bus, but I would not *** with Lyft.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWas charged for a ride that was never booked
I tried to book a ride and it took my money and it sat in pending on my Cash App card then recently payment completed and ride was never booked I do have a screenshot
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Victoria, Texas
*** LYFT
They canceled my scheduled ride and have not given me my money back. I've called several different numbers and have been unable to talk to a real human agent.
They steal money and have no option to talk to someone in order to get your money back.
Its absolutely insane!!
100% do NOT recommend using lyft
- Too much automation to mitigate need to hire humans
- Lyft app
- Less effectibe
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montreal, Quebec
Resolved: I don’t get pay
- - No valid address or contact phone number available.
- - Described as a scam and not recommended.
- - Over 1,000 CAD in the account.
Company fixed the issue and I have been provided with full refund. It’s perfect. No comment.
I'm wasting my time working, wearing out my car, paying tolls, all to scam me. No valid address, no contact phone number available, no solutions offered.
This is not recommended. I have over 1,000 Canadian dollars in my account. They told me my debit card and all my bank accounts are incorrect.
It's crazy! I tried two debit cards and three bank accounts.
Preferred solution: Full refund
Sylacauga, Alabama
I need my refund immediately
I scheduled to write I need to be out of here tonight. It was all the money I had.
The ride never showed, and they canceled my ride, and now it's saying I will not get my refund until tomorrow. I need to get out of here tonight. I have no more money. I need my refund immediately to schedule another ride.
This is bogus. I am angry.
User's recommendation: No recommendations
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toledo, Ohio
Lyft has still not reactivated. My Account left it on deactivation customer made false accusations towards me had picture proof customer lied
Customer lied false accusations, claiming I made comments towards their body and did not allow them to exit my vehicle. My vehicle was rented through Lyft.
It is a 2024 Toyota Corolla hybrid it has locking hand operated manual system on both back doors sent pictures to prove customer lied. I prevented them from leaving the car by locking doors or prevented them from leaving the car. When they had full usage of back door, I do believe customer made false accusations for a free ride or a discounted trip but its kind of funny.
All of this happens two days after I find out Im in a mass arbitration against Lyft for their fraud and their misrepresentations. Now all of a sudden my account is being deactivated because of false assumptions when I have proof to prove otherwise.
I have no idea if your customer’s allegations are valid, but you needed video of the fare, not pictures of some door/locks. It is a shame if the customer could not be trusted to act in good faith as a passenger.
That being said, I personally have a huge problem with the drivers and the mass arbitration against Lyft. The core issue is wanting classified as employees (vs, independent contractors) so as to receive base pay, overtime and expense reimbursement. That wasn’t the job description offered at sign-up. So you agreed to Lyft’s terms until you didn’t.
Now you want what was never offered. Sounds like your passenger.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Riverside, California
About my account is suspended
Je vais mon compte soit ouvert pour que je puisse travailler j' ai informer plusieurs fois lyft ils n'ont jamais résolu mon problème
J'avais appliqué sur Lyft après avoir été approuvé. Lyft a suspendu mon compte en contestant ma photo et mon permis.
J'ai envoyé de nouveau ma photo et mon permis. S'il vous plaît, veuillez m'aider à résoudre mon problème.
J'ai besoin de travailler. [GEOGRAPHIC_DATA].
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy is my Lyft account on hold / deactivated
- - Account is on hold for an alleged collision cited by the Lyft app.
- - The user has not driven for months and seeks clarification on the claim.
Dear *** Support,
I am writing to inquire about the hold placed on my driver account.
The Lyft app currently cites an alleged collision as the reason for this status; however, this information is incorrect. My vehicle has not been involved in any accidents. Furthermore, I have not driven for the platform in several months and would like clarification on why this claim has been made against my account.
I have attached a photo for your review and look forward to your assistance in resolving this matter so that I may resume driving.
Best regards,
***
Preferred solution: My account reactivated
User's recommendation: I would like someone to look into this matter and let me know if my account has been compromised
Humansville, Missouri
Yeah, guys charge my account but no Uber was delivered to my address
My card was charged today at 11:21 after my sister sent it on my Cash app, and I ordered an Uber around that time too, but they never showed up, or I did not see. No Uber even pulled up to this address at [STREET_ADDRESS][PERSON_NAME].
I would like it to be refunded back to my card; the amount was $9.98. Thank you.
Preferred solution: Full refund
Pittsburgh, Pennsylvania
You cancelled my *** ride after trying to charge me before the *** say or ride actually occured
Yeah you just *** cancelled my scheduled ride after you tried to take money off my payment method an entire day BEFORE the scheduled ride when it clearly states in your *** bylaws that participants will not be charged until after the rides completion I took a screenshot of it. Dont EVER USE LYFT
- Many cons especially with any sort of customer service so far
- Many
Preferred solution: Free ride, you violated your terms of the contract and agreement by trying to charge me a full day prior to my ride and subsequently cancelled mu ride for payment failure. I should get my ride to my destination for free but the return ride as well
Did they actually charge you for the ride or did they place a hold to see if your payment method was legit? If it's a hold, it should be released soon and you're get your pittance back. I do have to ask, why do you think that you're entitled to a free ride and why would you take it if you think this thing has too many problems?
Atlanta, Georgia
No customer service my leg hurts from the driver you employed tried to run over my foot but hit my knee instead. Then proceeded to drive off with the middle finger hanging out of the driver side of he
You should do a better job of screening your drivers to be sure that customers are safe; however, I am contacting a lawyer on this matter, seeing that I can't get any customer service from Lyft or their drivers.
- Ride
- Unsafe drivers
Preferred solution: For you guys to contact my lawyer after I contact them
User's recommendation: Do not use Lyft
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDriver did not show up
I ordered a wait and save ride at 5:00 am to arrive at the destination at 6:00. Upgraded at 5:30.
The driver never arrived. My mom is having hip surgery tomorrow. I missed my bus.
I canceled the ride. I also lost my bus fare.
User's recommendation: If you use wait and save order 3hr ahead.
Hampton, Georgia
***
Im reaching out to yall to let yall know I have a charge on my account that I never authorize and its $9.99 and I need my money back please and thank you
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So, you knew that you had a balance, changed cards as a way to evade the balance and are now upset that they finally caught up to you. Did I get that right?
They were just lying in wait for you to do something like add a fresh payment method to the platform. This is your fault.